Customer Success Manager

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    "location": {
      "city": "Santa Maria",
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    "datePosted": "2025-06-16",
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    "description": "<p><span style=\"font-weight: bold;\">About TRIC Robotics</span></p>\n<p><span>TRIC Robotics is revolutionizing crop protection and sustainable farming. By combining ultraviolet (UV) light, robotics, and deep hands-on farm experience, we’ve developed a patented technology that delivers the most effective chemical-free approach to controlling pests and diseases in fruit production.</span></p>\n<p><span>Starting in California strawberries, we have quickly gained momentum with commitments from farmers, industry leaders, and investors. Now, we are growing our team.</span></p>\n<p><span>We’re looking for passionate, driven individuals who want to join an innovative, fast-moving company transforming the way our food is grown. If you’re excited to shape the future of sustainable agriculture through real-world impact and cutting-edge technology, we’d love to hear from you.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Customer Success Manager</span></p>\n<p><span>This role is a hybrid of customer success, outreach, and sales. You’ll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long-term engagement. You’ll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operations—and you’ll serve as the day-to-day face of TRIC for many of our customers.</span></p>\n<p><span>If you thrive in a people-first, boots-on-the-ground sales role and are passionate about sustainable farming, this is your chance to help scale one of the most innovative companies in agriculture.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Key Responsibilities</span></p>\n<ul>\n<li><span>Drive new customer acquisition by introducing TRIC’s solution to growers, following up on leads, and turning interest into long-term contracts.</span></li>\n<li><span>Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals.</span></li>\n<li><span>Use TRIC’s case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value.</span></li>\n<li><span>Serve as the ongoing relationship manager for assigned accounts—checking in regularly, coordinating demos, and ensuring strong communication.</span></li>\n<li><span>Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRIC’s robots in action.</span></li>\n<li><span>Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC.</span></li>\n<li><span>Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops.</span></li>\n<li><span>Capture customer feedback and assist in developing testimonials, case studies, and referrals.</span></li>\n<li><span>Maintain a deep understanding of TRIC’s service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers.</span></li>\n<li><span>Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Experience &amp; Qualifications</span></p>\n<ul>\n<li><span>3–7 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops.</span></li>\n<li><span>Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus.</span></li>\n<li><span>A clear, confident communicator with a track record of building trust and closing deals in person.</span></li>\n<li><span>Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data.</span></li>\n<li><span>Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews.</span></li>\n<li><span>Comfortable working independently in a fast-paced, startup environment.</span></li>\n<li><span>Knowledge of pest and disease control practices is helpful but not required.</span></li>\n<li><span>Spanish language skills are a plus.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Location &amp; Travel</span></p>\n<ul>\n<li><span>Based in or near California’s Central Coast (Santa Maria, Oxnard, or Salinas).</span></li>\n<li><span>Regular travel to customer sites required (3–4 days per week in-season).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Total Compensation</span></p>\n<ul>\n<li>Salary Range from $75,000-$95,000 depending on experience</li>\n<li>Bonus and Equity Structure</li>\n<li>Benefits including medical, vision, dental, and 401k</li>\n</ul>\n<p><br></p>\n<p><span>If you're excited to help farmers adopt cutting-edge technology, gain deep, real-world experience in agricultural sales, and play a hands-on role in the future of sustainable farming—we want to meet you.</span></p>",
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