Assistant Front Office Manager

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    "requisitionDescription": "<div><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"619\" style=\"border-collapse: collapse;width: 619px;\" data-pasted=\"true\"><tbody><tr><td valign=\"bottom\" style=\"width: 100%; background: rgb(223, 223, 223); padding: 0in 5.4pt; height: 16.15pt; vertical-align: bottom;\"><h3 style='margin:0in;text-align:center;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Palatino Linotype\",serif;color:black;'>POSITION OBJECTIVE</span></h3></td></tr></tbody></table><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:14px;\">Assist the Front Office Manager in supervising the front desk area while maintaining data on room occupancy, and communication with all departments concerning arrivals and departures. Reports to Front Office Manager/Director of Rooms.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"619\" style=\"border-collapse: collapse;width: 619px;\"><tbody><tr><td valign=\"bottom\" style=\"width: 100%; background: rgb(223, 223, 223); padding: 0in 5.4pt; height: 16.15pt; vertical-align: bottom;\"><h3 style='margin:0in;text-align:center;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;color:black;\">ESSENTIAL JOB FUNCTIONS</span></h3></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Greet all guests upon arrival with a warm welcome.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Maintain performance standards of front desk personnel toward guests.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Diplomatically handle guest complaints in the absence of Front office Manager, including situations that arise when hotel is oversold, irate guests, etc.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Maintain accurate records of accounts at front desk, making sure all posting is correct according to procedure.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Keep open communication between front desk and key departments.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Assist front desk manager as needed.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Relieve and substitute for employees as necessary.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Review log book daily for information from previous shifts, keeping desk agents up to date on any updates.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Direct, train, retrain, discipline and supervise front desk agents.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Provide front desk manager with reports as needed.&nbsp;</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"619\" style=\"border-collapse: collapse;width: 619px;\"><tbody><tr><td valign=\"bottom\" style=\"width: 100%; background: rgb(223, 223, 223); padding: 0in 5.4pt; height: 16.15pt; vertical-align: bottom;\"><h3 style='margin:0in;text-align:center;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;color:black;\">EDUCATION/EXPERIENCE</span></h3></td></tr></tbody></table><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style=\"font-size:15px;\">High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"619\" style=\"border-collapse: collapse;width: 619px;\"><tbody><tr><td valign=\"bottom\" style=\"width: 100%; background: rgb(223, 223, 223); padding: 0in 5.4pt; height: 16.15pt; vertical-align: bottom;\"><h3 style='margin:0in;text-align:center;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;color:black;\">REQUIREMENTS</span></h3></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Ability to communicate with and discipline front desk staff along with the other resort departments.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Ability to prepare computer reports and room keys utilizing general office equipment.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Maintain the accuracy of records and posting room charges.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Pleasant demeanor with guests of the resort.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">The employee is frequently required to talk or listen.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.</span></li></ul></div></div>\n",
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