Director of Onboarding

About the Role: We’re looking for a Director of Customer Onboarding to lead and scale a team of Onboarding Managers responsible for ensuring every new customer’s successful transition onto our platform. This is a critical leadership role where you’ll drive the strategy, execution, and day-to-day performance of onboarding — creating a seamless experience that sets the foundation for long-term customer success. As Manager, you’ll balance strategy and execution: refining scalable processes, developing your team, and partnering cross-functionally to elevate the customer journey. You’ll play a key role in shaping how thousands of centers experience their first moments with Playground — ensuring each one feels supported, confident, and empowered to thrive. This is an in-person role based in LoDo, Denver office, where you’ll collaborate closely with Product, Engineering, Sales, and Customer Success to deliver a best-in-class onboarding experience as we scale nationwide. What You’ll Do Lead & Develop a High-Performing Team: Manage, mentor, and grow a team of Onboarding Managers, fostering a culture of accountability, empathy, and continuous improvement. Drive Strategy & Execution: Partner with leadership to execute the onboarding vision and roadmap, aligning with company goals around customer activation, adoption, and retention. Optimize the Process: Build and refine onboarding workflows to improve efficiency, consistency, and customer satisfaction as Playground scales. Coach & Empower: Provide regular feedback, training, and performance management to ensure every Onboarding Manager delivers an exceptional customer experience. Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and CX leadership to identify friction points and drive end-to-end improvements in the customer journey. Measure Success: Track key onboarding KPIs — time to launch, customer satisfaction, feature adoption — and use data to inform decisions and improvements. Champion the Customer: Advocate for customer needs and ensure every new center’s onboarding experience reflects Playground’s values and mission. What You Need 3–5+ years of experience in customer onboarding, implementation, or success at a SaaS company, including 2+ years leading teams Proven success supporting or scaling onboarding or implementation functions through periods of growth Strategic thinker with a strong operational and analytical mindset Excellent leadership, communication, and coaching skills — you know how to inspire, motivate, and grow others Experience driving cross-functional initiatives in fast-paced or startup environments Data-driven decision maker with a bias toward action and continuous improvement Nice-to-Haves Familiarity with early childhood education or child care management software Background in education, non-profits, or mission-driven organizations Previous experience helping build or refine an onboarding function Compensation $170,000 to $200,000 Subject to standard withholdings and taxes. Actual compensation will depend on experience, location, and interview performance. Why Join Playground Competitive salary + equity 3 weeks of PTO Health, vision, and dental benefits $1,200/year education stipend 401(k) Free lunch daily High-autonomy, high-ownership team culture A meaningful mission with real-world impact How to Apply If you're excited to join a mission-driven, early-stage company where craftsmanship, ownership, and empathy are core values, we want to hear from you. The Playground Team is fully in-office in LoDo, Denver offices. Please make sure you are open to a fully in-person role before applying.

{
  "content_hash": "4631551b54a8c415d0a4e8e7188be2d9d3905eb2244ea5fd796978e4aae967f1",
  "source_hash": "a8f94250828a5a6ba2cfafcd082661114dd9721850c690d8ea02e8133910cdba",
  "last_changed_at": "2026-05-29T06:39:18.733Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Denver, CO",
    "city": "Denver",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:18:46.707Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Denver, CO",
      "city": "Denver",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "id": "d03f98f3-6f28-42a4-b112-bf97284651c7",
  "team": "Customer Experience",
  "title": "Director of Onboarding",
  "jobUrl": "https://jobs.ashbyhq.com/playground/d03f98f3-6f28-42a4-b112-bf97284651c7",
  "address": null,
  "applyUrl": "https://jobs.ashbyhq.com/playground/d03f98f3-6f28-42a4-b112-bf97284651c7/application",
  "isListed": true,
  "isRemote": false,
  "location": "Denver, CO",
  "updatedAt": null,
  "apiVersion": "ashby-non-user-graphql-v1",
  "department": "Customer Experience",
  "publishedAt": null,
  "workplaceType": "OnSite",
  "employmentType": "FullTime",
  "secondaryLocations": []
}