General Manager

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    "requisitionDescription": "<div><div><div><div><div><p id=\"isPasted\"><br></p><p><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/we%20posting%20logo_66d86f72-7947-4089-b56c-de8964445f2b.png\" style=\"width: 300px;\" class=\"fr-fic fr-dib\"></p><p><br></p><p><strong>Position:</strong> General Manager, Ripley&rsquo;s Attractions, Williamsburg, VA</p><p><strong>Location:&nbsp;</strong>Williamsburg, VA</p><p><strong>Job Type:&nbsp;</strong>Full-time, salary&nbsp;</p><p><strong>About Ripley&rsquo;s Believe It or Not! World Entertainment&nbsp;</strong></p><p>For over 100 years, Ripley&rsquo;s Believe It or Not! World Entertainment has been a leader in location-based family entertainment. Built on the foundation of a daily newspaper cartoon in 1918 &mdash; still in print today &mdash; Ripley&rsquo;s has grown into a global brand with more than 100 attractions across nine countries. From museums and aquariums to miniature golf and mirror mazes, Ripley&rsquo;s continues to deliver unforgettable experiences for guests of all ages.</p><p>&nbsp;</p><p>Learn more about Ripley&rsquo;s by visiting&nbsp;<a href=\"https://www.ripleys.com/\" target=\"_blank\">Ripleys.com</a>.</p><p><strong>About the Role<br></strong>Ripley&rsquo;s Williamsburg is seeking a dynamic and experienced General Manager to lead the daily operations of our attraction. This role is ideal for a results-driven leader who thrives in a fast-paced, guest-focused environment. You&rsquo;ll oversee all aspects of the business&mdash;from team development and guest satisfaction to financial performance and strategic growth.&nbsp;</p><p><strong>Responsibilities:</strong>&nbsp;</p><ul><li>Oversee daily operations of the attraction, ensuring exceptional guest experiences and smooth business performance.</li><li>Lead, mentor, and develop a diverse team across operations, customer service, sales, and maintenance.</li><li>Drive revenue growth through effective marketing, upselling, and guest engagement strategies.</li><li>Monitor financial performance, manage budgets, and analyze key performance indicators.</li><li>Ensure compliance with safety, health, and regulatory standards.</li><li>Implement creative initiatives to enhance guest satisfaction, repeat visits, and community engagement.</li><li>Collaborate with regional and corporate leadership on long-term strategy and new initiatives.</li><li>Participate in brainstorming sessions and contribute bold ideas to improve operations and guest engagement.</li><li>Communicate effectively with internal teams, vendors, and leadership to align goals and deliver results.</li><li>Other duties as assigned.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Qualifications:&nbsp;</strong></p><ul><li>Strong leadership skills with proven ability to build high-performing teams.</li><li>Excellent communication, organizational, and problem-solving abilities.</li><li>Financial acumen with experience in budgeting, forecasting, and P&amp;L management.</li><li>Passion for delivering unforgettable guest experiences.</li><li>Flexible schedule, including weekends, evenings, and holidays.</li><li>5+ years of attractions experience with 3+ years in management.</li><li>Willingness and ability to travel as needed.</li></ul><p><strong>Additionally,&nbsp;</strong>as part of our onboarding process, you will be required to complete a comprehensive job rotation program through various roles within our attractions. This will involve directly interacting with our Guests to gain a comprehensive understanding of our operations and gain valuable insight into our Guest&rsquo;s needs and expectations.</p><p><strong>Benefits:<br></strong>Ripley&rsquo;s Team Members are eligible to participate in the benefits plans established by the Company, subject to the participation and eligibility requirements of those plans. Benefits offered to full-time employees include:&nbsp;</p><ul><li>Medical Insurance: Choice of plans available including dental and vision coverage</li><li>Long Term Disability and Life Insurance</li><li>401(k) Retirement Plan</li></ul></div></div></div></div></div>\n",
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