Associate Director of Member Engagement

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    "datePosted": "2026-06-01",
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    "description": "<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-size: 10pt\">ROLES AND RESPONSIBILITIES:</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Under the general supervision of the Vice President of Member Engagement, the Associate Director of Member Engagement carries out activities to support and achieve strategic and operational goals related to chapter management, member engagement, recruitment, and retention activities. <br></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-size: 10pt\">CHAPTER MANAGEMENT:</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-size: 10pt\">Manages ATSSA chapters as assigned with the goal of growing membership participation while providing a consistent experience for ATSSA members across the chapter network.  Act as the main point of contact for chapter leadership and advocate the needs of the chapters to ATSSA national. </span><span style=\"font-size: 10pt\">This position requires frequent travel to locations in assigned chapters, member and prospective member sites, industry trade shows and to ATSSA national conferences and events. Anticipate a minimum of 20 overnight trips per year.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\"> </span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Specific duties include but not limited to:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Schedules and attends all chapter board meetings, chapter meetings and events, and chapter committee meetings (in person, virtual or hybrid). Gathers all important chapter documents, meeting summaries, tax filings and store by chapter in SharePoint.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-size: 10pt\">Manages all activities related to assigned chapters and handles all logistics as needed to include site selection, contract negotiation, certificate of insurance, onsite </span><span style=\"font-size: 10pt\">signage, audio-visual, speaker identification and outreach, food &amp; beverage, room set, sponsorship promotion and fulfillment, meeting agendas, post meeting survey and summary.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Follows the ATSSA Chapter Timeline for each chapter meeting or event.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Creates all chapter meetings and events in the Cvent platform to capture attendee information and collect registration, activity, and sponsorships fees. Generates and shares weekly registration reports with the chapter leadership.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Creates all chapter specific communication for chapter meetings, board meetings, events, chapter committees and task forces, surveys as well as other important updates such as TRIP reports, DOT specifications, training and other updates as directed by the chapter board and ATSSA leadership adhering to ATSSA’s style guide.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Provides oversight to ensure the chapter is following required state and federal filings. Works closely with chapters out of compliance to get back in good standing.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Coordinates the chapters’ board nominating process per their respective bylaws. This process includes board member identification, call for nominations, ballots, awards for outgoing chair, communicating the election results and new board member orientation. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Prepares agenda and PowerPoint presentation to correspond with the meeting agenda to include welcome slide, agenda, speaker highlights, sponsor recognition and ATSSA promotional slides prepared by marketing.  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Tracks all chapter activity throughout the year and prepares the chapters annual reports.  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-size: 10pt\">Educates chapter leadership and chapter participants on activities and programs of the ATSS Foundation. Promotes events and assists </span><span style=\"font-size: 10pt\">with sponsorships solicitation with assigned chapters. Coordinates event logistics on behalf of chapters that have implemented their own fundraiser or scholarship program. </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Coordinates state advocacy days and town halls with ATSSA’s state government relations staff to include surveys; pre and post communications promoting event; scheduling, agenda, and meeting logistics; attending and assisting as needed.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Chapter partner training (CPT): Creates and sends all advertisements for chapter scheduled classes; develops informational/registration documents; coordinates with and keeps the ATSSA training team informed as needed.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-size: 10pt\">RECRUITMENT AND RETENTION:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Cultivates relationships with chapter leadership and ATSSA members. Conducts continuous outreach to new members and lapsed members in assigned chapters. Receives and responds to chapter and membership related inquiries; responds to and routes additional ATSSA inquiries as appropriate. Tracks and documents member related participation in ATSSA’s database (CRM/Altai). Assists and identifies areas for data hygiene improvement.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Identifies strategies to promote membership growth. Utilizes the chapter network to identify prospects. Schedules member and prospect visits in conjunction with chapter meetings, tracks all outreach in the member database and follow up.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Develops relationships with state and local transportation agency employees and associations in transportation. Identifies opportunities for ATSSA to expand its membership reach, partner in advocacy and potential training partnerships.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Assists in achieving objectives related to Member Engagement as set forth in the ATSSA strategic plan and annual operation plan to achieve a 90% or better retention rate for full company memberships and grow membership by 10%.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-size: 10pt\">OTHER:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Attends industry meetings, trade shows and functions to promote the ATSSA brand; and speaks on behalf of ATSSA as assigned.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Attends annual convention, fly-in and midyear meetings and fulfills onsite duties as assigned.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Processes reimbursements, expenses, and accounting activities relevant to chapter management and travel in a timely manner.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">May be assigned as a staff liaison to a committee, council, or subcommittee. If assigned, one must follow the SOP and timelines as instructed by Volunteer Services.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Other duties assigned that drive the vision, fulfill the mission, and abide by the values of the association.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-size: 10pt\">QUALIFICATIONS AND EDUCATION REQUIREMENTS:</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Education &amp; Experience – A bachelor’s degree and five or more years of association management experience with a focus in membership, chapter management, sponsorship sales, and events. Equivalent combination of relevant education and association or non-profit experience may be substituted for a degree. </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-size: 10pt\">Skills and Knowledge –</span><span style=\"font-size: 10pt\"><span>Well organized; detail-oriented; able to work independently and as part of a team; </span>willingness to work across internal departments is a must; able to adapt to changing priorities under pressure; computer literate with a strong focus on MS Office including PowerPoint, an understanding of association membership databases and event software, Cvent preferred; Excellent verbal, written and presentation skills; strong customer service and relationship-building skills; proficiency with email marketing software (Real Magnet, Higher Logic); some proficiency with webinar management platforms (Zoom/Teams). Ability to travel up to 40% of the time, work effectively remotely and during work travel, and ability to travel by all modes of public transportation.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Preferred Skills –Trade association, conference or non-profit association experience. Knowledge of the roadway construction industry and sales experience are strongly preferred.<br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Licenses – Valid motor vehicle operator’s license and the willingness/ability to use personal vehicle during employment.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">Location - This role is remote with a strong preference in Virginia, North Carolina, South Carolina , Georgia, Florida, Tennessee, or similarly located with some travel to Fredericksburg, VA office.</span></p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 10pt\">The American Traffic Safety Services Association is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</span></p>\n<p><br></p>",
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