CUSTOMER CARE AGENT

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  "source_hash": "0d4dd380efa7235e350fdd01f292377f55f149358b75a0956b557d0ee9a17af8",
  "last_changed_at": "2026-05-31T17:53:25.948Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "AFH- ROMEOVILLE DC, AFH- ROMEOVILLE DC (CHICAGO, ILLINOIS), Romeoville, IL, United States",
    "city": "Romeoville",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:15:07.886Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "AFH- ROMEOVILLE DC, AFH- ROMEOVILLE DC (CHICAGO, ILLINOIS), Romeoville, IL, United States",
      "city": "Romeoville",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
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  "salary_currency": null
}

{}

{
  "Id": "939e5a01-5a8a-41e9-9a4f-9adf32b24c70",
  "Title": "CUSTOMER CARE AGENT",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "1f70d93d-3b6f-56f5-9b2a-9b9a13961199",
      "Address": {
        "City": "Romeoville",
        "Line1": "1045 W Crossroads Pkwy",
        "Line2": null,
        "State": {
          "Code": "IL",
          "Name": "Illinois"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "60446"
      },
      "Coordinates": {
        "Latitude": 41.65944398403805,
        "Longitude": -88.11511049524067
      },
      "DisplayName": true,
      "LocalizedName": "AFH- ROMEOVILLE DC (CHICAGO, ILLINOIS)",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": true,
      "LocalizedDescription": "AFH- ROMEOVILLE DC"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-03-24T21:23:03.871Z",
  "JobCategoryName": "CUSTOMER SERVICE",
  "JobLocationType": null,
  "OpportunityType": 0,
  "BriefDescription": "LCC (Local Customer Care) is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across Regional Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all \"hot\" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO014292"
}