Housekeeping Supervisor

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    "description": "<p><u>Scope of Position</u></p>\n\n<p>The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by Room Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest/Associate issues.&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><u>Position Requirements</u></p>\n\n<ul>\n\t<li>Professional demeanor appropriate for a luxury environment.</li>\n\t<li>At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.</li>\n\t<li>Ability to communicate clearly with guests, Associates, and Housekeeping staff.</li>\n\t<li>Ability to handle a multitude of tasks in an ever-changing environment.</li>\n\t<li>Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.</li>\n\t<li>Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u>Responsibilities</u></p>\n\n<ul>\n\t<li>Approach all encounters with guests and Associates in a professional, service-oriented manner.</li>\n\t<li>Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.</li>\n\t<li>Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.</li>\n\t<li>Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.</li>\n\t<li>Inspect show rooms.</li>\n\t<li>Assist Housekeeping management in managing daily activities.&nbsp;</li>\n\t<li>Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.</li>\n\t<li>Document and resolve issues with discrepant rooms with the Front Desk.&nbsp;</li>\n\t<li>Prepare, distribute, and communicate changes on assignment sheets/work boards.</li>\n\t<li>Handle guest complaints and react quickly, logging and notifying proper areas to service guests.</li>\n\t<li>Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.</li>\n\t<li>Communicate concerns/opportunities to the next shift.&nbsp;</li>\n\t<li>Must be able to perform all Room Attendant and House Attendant duties.</li>\n\t<li>Work with all Housekeeping Associates to maintain and improve guest service scores.</li>\n\t<li>Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.</li>\n\t<li>Train and coach Associates on expected standards of service and conduct.</li>\n\t<li>Report and follow up with engineering issues.</li>\n\t<li>Be up to date on all guest services and events in the hotel.&nbsp;</li>\n\t<li>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.&nbsp;</li>\n\t<li>Perform any other reasonable duties as required by management.&nbsp;</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u>Education</u></p>\n\n<ul>\n\t<li>High school diploma or GED</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u>Skills and Abilities&nbsp;</u></p>\n\n<ul>\n\t<li>Able to communicate in the English language. Second language is a plus.</li>\n\t<li>Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.&nbsp;</li>\n\t<li>Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.</li>\n\t<li>Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u>Physical Requirements</u>&nbsp;</p>\n\n<ul>\n\t<li>Able to work in a fast paced environment.</li>\n\t<li>Must be physically fit in order to lift, pull and push items up to 50 pounds.</li>\n\t<li>Also requires standing/walking/reaching and bending throughout shift.&nbsp;</li>\n</ul>\n",
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