Lobby Services Specialist

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><h3>Summary</h3><p>&nbsp;<strong>Full-Time Must be available to work Monday through Friday 8:00 am to 5:00 pm.</strong></p><p>The Lobby Services Specialist (LSS) assists the Branch Manager with daily branch operations by performing teller functions and account services functions: &nbsp;handles teller transactions, resolves service issues and opens accounts. &nbsp;In addition, the LSS performs a variety of duties including, promoting and selling the banks products and services, building relationships by offering a wide variety of products and by identifying and pursuing referral opportunities while providing an exceptional client experience. &nbsp;Must meet WestStar Bank&rsquo;s service and sales expectations.</p><p>&nbsp;<strong><span style=\"font-size: 16px;\">Essential Functions</span></strong><span style=\"font-size: 16px;\">&nbsp;</span></p><ul type=\"square\"><li>Process daily transactions for clients including: check cashing services, accept deposits, process loan payments.</li><li>Balances cash drawer daily</li><li>Accepts deposits: verifying cash, endorsements, and issues receipts</li><li>Accepts wire transfer, stop payment, address change and check order requests</li><li>Opens deposit accounts and obtains all legal documentation required</li><li>Recognizes cross-sell opportunities and generates referrals, actively engages in achieving both branch and individual sales goals</li><li>Utilizes &ldquo;CRM&rdquo; customer relationship software to maintain client contact information and assist with product referrals</li><li>Maintains a portfolio of bank clients. &nbsp;Stays in touch with these clients to make sure their banking needs are being met through the &ldquo;Onboarding&rdquo; process and &ldquo;Book of Business&rdquo; calls&nbsp;</li><li>Responds to client inquiries or concerns and creates positive solutions</li><li>Is knowledgeable of and compliant with all operational controls and regulatory procedures&nbsp;</li><li>Is knowledgeable of all bank policies and security equipment relating to teller and new account operations</li><li>Responsible for maintaining a high level of accuracy and security of bank assets</li><li>Remain flexible in position based on Branch coverage needs</li><li>Performs other duties as assigned</li></ul><h2><span style=\"font-size: 16px;\"><strong>Required Education, Experience, Skills &nbsp;</strong></span><strong>&nbsp; &nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</h2><ul type=\"square\"><li>Proficient computer skills (working knowledge of Word and Excel highly desired)</li><li>Exceptional communication (both verbal and written) and customer service skills</li><li>1 year of customer service experience and 1 year cash handling experience, or equivalent experience in a financial institution</li><li>High school diploma or equivalent</li><li>Must possess ability to communicate effectively with clients in a positive manner</li><li>Must have ability to accurately handle heavy cash flow</li><li>Successful completion of teller/new account training and any other compliance training deemed necessary by the bank</li></ul><p><br></p><p><strong>Equipment Used</strong></p><ul type=\"square\"><li>Standard office equipment such as computers, phones and photocopiers.</li></ul><p><strong>Supervisory Responsibility</strong></p><ul type=\"square\"><li>N/A</li></ul><p><strong>Working Conditions/Physical Requirements</strong></p><ul style=\"list-style-type: square;\"><li><span style=\"font-size: 14px;\">Ability to lift up to 50 lbs; ability to stand for long periods of time</span><br><br></li></ul><p>WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.</p><p>&nbsp;</p><p><br></p><p>&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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