IT Administrator (Global Support)

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      "state": "Oregon"
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    "location": {
      "city": "Portland",
      "state": "Oregon",
      "postalCode": "97220",
      "addressCountry": "United States"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-weight: bold\">About PayRange</span></p>\n<p>PayRange is a leading provider of mobile payment solutions, enabling consumers to make purchases at unattended retail locations through their smartphones. With a growing global presence across North America, Europe, and Asia, we are focused on delivering seamless, secure, and innovative payment experiences.</p>\n<p>As we continue to scale, we are looking for an IT Administrator to support and optimize our global IT infrastructure, systems, and employee experience.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>The IT Administrator will be responsible for managing and supporting PayRange’s global IT systems, ensuring reliability, security, and efficiency across all offices and remote teams. This role will act as a key point of contact for IT operations, supporting employees while driving improvements in systems, processes, and tools.</p>\n<p><br></p>\n<p>This is a hands-on role ideal for someone who thrives in a fast-paced, growing organization and enjoys both troubleshooting and building scalable IT solutions.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">IT Operations &amp; Support</span></p>\n<ul>\n<li>Provide day-to-day IT support for employees across global offices (North America, China, India, Mexico)</li>\n<li>Troubleshoot hardware, software, and network issues (laptops, mobile devices, peripherals)</li>\n<li>Manage onboarding and offboarding IT processes (account setup, access provisioning, equipment)</li>\n<li>Create and maintain IT documentation, policies, and standard operating procedures</li>\n<li>Establish proper procedures, processes and controls for IT across the company</li>\n</ul>\n<p><span style=\"font-weight: bold\">Systems &amp; Infrastructure Management</span></p>\n<ul>\n<li>Administer core IT systems (e.g., Microsoft 365, MDM tools)</li>\n<li>Manage identity and access (SSO, MFA, role-based permissions)</li>\n<li>Support device management platforms (e.g., Jamf, Intune, or similar)</li>\n<li>Monitor system performance, uptime, and security</li>\n<li>Microsoft Stack: Act as the primary administrator for Microsoft 365 and Active Directory (Entra ID), ensuring high availability and seamless integration across regions.</li>\n<li>SharePoint Management: Design and maintain our SharePoint architecture to facilitate global collaboration and secure document storage.</li>\n<li>Network &amp; Connectivity: Oversee global office networking (VPNs, Wi-Fi, and SD-WAN) to ensure our offices in Canada, India, and China remain securely synced with HQ.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Global IT Coordination</span></p>\n<ul>\n<li>Partner with regional teams to support international offices and remote employees</li>\n<li>Ensure consistency in IT processes, tools, and security standards globally</li>\n<li>Coordinate with vendors and service providers for hardware, software, and support services</li>\n</ul>\n<p><span style=\"font-weight: bold\">Security &amp; Compliance</span></p>\n<ul>\n<li>Enforce IT security policies and best practices</li>\n<li>Assist with security audits, compliance initiatives, and risk mitigation</li>\n<li>Manage endpoint protection, patching, and updates</li>\n<li>Identity Management: Lead password rotation management and MFA enforcement to protect our sensitive fintech data.</li>\n<li>Support compliance requirements such as SOC 2</li>\n<li>Endpoint Protection: Oversee the deployment of Anti-virus and EDR solutions across all global endpoints.</li>\n<li>Security Awareness: Design and lead the company's phishing awareness training and regular security drills.</li>\n<li>Audit Support: Ensure IT systems meet the rigorous security standards required for a leading fintech and IoT provider.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Projects &amp; Continuous Improvement</span></p>\n<ul>\n<li>Support implementation of new IT systems and tools</li>\n<li>Identify opportunities to automate processes and improve efficiency</li>\n<li>Contribute to IT strategy as the company scales globally</li>\n</ul>\n<p><span style=\"font-weight: bold\">Hardware &amp; Asset Management</span></p>\n<ul>\n<li>Standardization: Establish and enforce global standards for laptop hardware (Mac/PC), ensuring a consistent experience for every employee.</li>\n<li>Purchasing &amp; Logistics: Manage the end-to-end procurement process, coordinating with international vendors to equip our global workforce efficiently.</li>\n<li>MDM &amp; BYOD: Deploy and manage Mobile Device Management (MDM) solutions to secure company assets and define Bring Your Own Device (BYOD) protocols.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-weight: bold\">Required</span></p>\n<ul>\n<li>10+ years of experience in IT support, systems administration, or similar role</li>\n<li>Experience managing SaaS tools (Microsoft 365, etc.)</li>\n<li>Experience establishing and setting up the IT function at an organization</li>\n<li>Strong troubleshooting skills across hardware, software, and networks</li>\n<li>Experience with identity and access management (SSO, MFA)</li>\n<li>Experience supporting global or distributed teams across multiple offices in different time zones</li>\n<li>Strong communication skills with the ability to support both technical and non-technical users</li>\n</ul>\n<p><span style=\"font-weight: bold\">Preferred</span></p>\n<ul>\n<li>Knowledge of networking fundamentals (DNS, firewalls)</li>\n<li>Experience with IT ticketing systems (e.g., Jira, Zendesk, Freshservice)</li>\n<li>Exposure to security frameworks or compliance standards</li>\n<li>Scripting or automation experience (e.g., PowerShell, Bash)</li>\n</ul>\n<p> </p>",
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