Customer Care Specialist

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  "created_at": "2026-05-26 14:23:55 UTC",
  "department": "Customer Care",
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  "state_name": "Praha, Hlavní město",
  "updated_at": "2026-05-27 15:13:16 UTC",
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  "description": "<p>At Vilgain, we create premium food, supplements, and lifestyle products with absolutely clean ingredients that help people live better lives. </p><p>As we continue growing in the UK, we want every customer interaction to be genuinely helpful.T hat’s why we’re looking for a <strong>Customer Care Specialist for the UK market, based in Prague</strong>. You will be responsible for supporting UK customers across our main channels and making sure every issue is handled clearly, quickly, and with care.</p><p style=\"min-height: 1.7em;\"></p><h3>What will be your mission?</h3><ul><li><p>Provide high-quality customer support for UK customers across email, chat, and phone.</p></li><li><p>Handle day-to-day customer topics such as order questions, delivery issues, returns, refunds, complaints, payment questions, and basic product inquiries.</p></li><li><p>Make sure every customer interaction feels natural, clear, friendly, and aligned with the Vilgain brand.</p></li><li><p>Take ownership of customer cases from first contact to resolution, including follow-ups where needed.</p></li><li><p>Escalate more complex cases to the right internal teams, such as logistics, warehouse, finance, product, or quality, and make sure they are followed through.</p></li><li><p>Track recurring customer issues, questions, and feedback, and share useful insights with the team to help improve the UK customer experience.</p></li><li><p>Help improve response quality, internal processes, templates, and customer communication standards for the UK market.</p></li><li><p>Work closely with the wider Customer Care team and internal teams in Prague to keep customer support smooth, consistent, and efficient.</p><p style=\"min-height: 1.7em;\"></p></li></ul><h3>Who do we look for?</h3><ul><li><p>Someone with <strong>1–3 years of experience</strong> in customer support, customer care, e-commerce operations, or a similar role.</p></li><li><p><strong>Proficient English speaker</strong>, ideally with strong understanding of UK customer tone, expectations, and communication style.</p></li><li><p>Knowledge of Czech is an advantage.</p></li><li><p>Someone <strong>based in Prague.</strong></p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>A customer-first mindset and the ability to stay calm, clear, and solution-oriented even in more difficult situations.</p></li><li><p>Someone reliable, organized, and able to manage multiple requests.</p><p style=\"min-height: 1.7em;\"></p></li></ul><h3>What do we offer?</h3><p>The chance to join a fast-growing international brand with 100%+ yearly growth.</p><p>A role where you can help shape the UK customer experience from our Prague team.</p><p>A clear customer care role with ownership over UK customer communication.</p><p>Close collaboration with a driven and ambitious team where things move quickly and ownership matters.</p><p>The opportunity to work with a brand that is changing how people think about food, supplements, and clean ingredients.</p>",
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  "company_name": "Vilgain s.r.o.",
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  "published_at": "2026-05-26 14:41:31 UTC",
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    "en": {
      "title": "Customer Care Specialist",
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      "description": "<p>At Vilgain, we create premium food, supplements, and lifestyle products with absolutely clean ingredients that help people live better lives. </p><p>As we continue growing in the UK, we want every customer interaction to be genuinely helpful.T hat’s why we’re looking for a <strong>Customer Care Specialist for the UK market, based in Prague</strong>. You will be responsible for supporting UK customers across our main channels and making sure every issue is handled clearly, quickly, and with care.</p><p style=\"min-height: 1.7em;\"></p><h3>What will be your mission?</h3><ul><li><p>Provide high-quality customer support for UK customers across email, chat, and phone.</p></li><li><p>Handle day-to-day customer topics such as order questions, delivery issues, returns, refunds, complaints, payment questions, and basic product inquiries.</p></li><li><p>Make sure every customer interaction feels natural, clear, friendly, and aligned with the Vilgain brand.</p></li><li><p>Take ownership of customer cases from first contact to resolution, including follow-ups where needed.</p></li><li><p>Escalate more complex cases to the right internal teams, such as logistics, warehouse, finance, product, or quality, and make sure they are followed through.</p></li><li><p>Track recurring customer issues, questions, and feedback, and share useful insights with the team to help improve the UK customer experience.</p></li><li><p>Help improve response quality, internal processes, templates, and customer communication standards for the UK market.</p></li><li><p>Work closely with the wider Customer Care team and internal teams in Prague to keep customer support smooth, consistent, and efficient.</p><p style=\"min-height: 1.7em;\"></p></li></ul><h3>Who do we look for?</h3><ul><li><p>Someone with <strong>1–3 years of experience</strong> in customer support, customer care, e-commerce operations, or a similar role.</p></li><li><p><strong>Proficient English speaker</strong>, ideally with strong understanding of UK customer tone, expectations, and communication style.</p></li><li><p>Knowledge of Czech is an advantage.</p></li><li><p>Someone <strong>based in Prague.</strong></p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>A customer-first mindset and the ability to stay calm, clear, and solution-oriented even in more difficult situations.</p></li><li><p>Someone reliable, organized, and able to manage multiple requests.</p><p style=\"min-height: 1.7em;\"></p></li></ul><h3>What do we offer?</h3><p>The chance to join a fast-growing international brand with 100%+ yearly growth.</p><p>A role where you can help shape the UK customer experience from our Prague team.</p><p>A clear customer care role with ownership over UK customer communication.</p><p>Close collaboration with a driven and ambitious team where things move quickly and ownership matters.</p><p>The opportunity to work with a brand that is changing how people think about food, supplements, and clean ingredients.</p>",
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