Customer Experience - (Part-time)- Morning - Cork

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  "source_hash": "778ddf76bb2cae8faf6bde09f655073935802420672d952fd32a3956ed41f108",
  "last_changed_at": "2026-06-04T11:29:06.014Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cork, T12 D2PK, Ireland",
    "city": "Cork",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:28.762Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cork, T12 D2PK, Ireland",
      "city": "Cork",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "278",
    "isRemote": null,
    "location": {
      "city": "Cork",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18760",
    "locationType": "0",
    "jobOpeningName": "Customer Experience - (Part-time)- Morning - Cork ",
    "departmentLabel": "Customer Experience Home Cork",
    "employmentStatusLabel": "Part-Time (20 hours)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cork",
      "state": null,
      "postalCode": "T12 D2PK",
      "addressCountry": "Ireland"
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\">The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Main Responsibilities of the Position </span>(mainly mention what differentiates the activities of this position from others)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Attending to clients</span> who visit the office in person in a polite manner, listening to their requests.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Clarifying customer queries</span> and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Working to improve customer satisfaction and loyalty.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Receiving payments </span>from customers using various methods, such as cash, credit and debit cards.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Ensuring the accuracy and completeness of payments received.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Providing assistance</span> and answering payment-related questions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Enter payment information into the company's database system.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Comply with company policies and procedures</span> relating to payment processing.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">What Skills and knowledge should a professional in the above position have?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Adaptability: </span>Ability to convey information in a clear and understandable way.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Empathy:</span> Ability to think creatively and introduce new ideas and approaches.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Emotional Self-Control:</span> Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Composure under Pressure:</span> Ability to adjust and thrive in ever-changing environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Clear Communication: </span>Ability to analyse complex situations and find effective solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Critical Thinking:</span> Ability to plan, execute and monitor projects effectively.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Initiative: </span>Ability to make effective decisions based on available information.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Professional Ethics: </span>Ability to absorb new information quickly and put it into practice effectively.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><span style=\"font-weight: bold\">Problem Solving:</span> Willingness to acquire new knowledge and skills over time.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Experience / Education </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Good Level of English.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\">If you're passionate about enhancing every touchpoint in the customer journey, this is the opportunity you've been waiting for!<br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Benefits</span></span>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Gewardz</span> – after 6 months</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Wellhub</span> – after 1 year</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Leevin Milestones</span> – recognition for length of service starting from 2 years</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">30% discount</span> on Leevin short-term accommodations</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">GP discount</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Discount on English courses</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Discounts at partner restaurants and pubs</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Discounts on health and wellness</span> services with Leevin Group partners</span></li>\n</ul>\n<br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\"><br></span></p>\n<ul></ul>",
    "compensation": "14,15",
    "departmentId": "18760",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience - (Part-time)- Morning - Cork ",
    "departmentLabel": "Customer Experience Home Cork",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://leevin.bamboohr.com/careers/278",
    "employmentStatusLabel": "Part-Time (20 hours)"
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}