Patient Access Specialist - Primary Care North (Morton)

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    "ExternalDescriptionStr": "<p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.</span></p><p><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.</span></p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Job Relationships</strong></span></p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Reports to the Operations Manager.</span></p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Principal Responsibilities</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Assist guests with the check-in process, verify demographic and insurance information, and update as needed.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Refers guests with questions regarding financial liability to appropriate resource(s).</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Document guest requests to the Care Team through EHR.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Work appropriate system reports for assigned provider/provider group.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Adhere to patient service standards.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Complete front desk and/or call center duties with a welcoming spirit and efficiency.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Adhere to appropriate workflow processes.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Collaborate with team members to deliver an exceptional guest experience.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Demonstrate an attention to detail.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Cultivate a learning/teaching environment with team members.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Support other departments as needed.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Demonstrate and maintain an openness to getting the job done and assisting &amp; supporting team meet departmental goals &amp; objectives.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.</span><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">This is voluntary growth opportunity.</span></li></ul></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Comply with the Springfield Clinic incident reporting policy and procedures.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Adhere to all OSHA and Springfield Clinic training &amp; accomplishments as required per policy.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Perform other job duties as assigned.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:10.0pt;\"><strong>License/Certificates</strong></span></p><ul><li><span style=\"font-size:10.0pt;\">Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.</span><ul><li><span style=\"font-size:10.0pt;\">The is a <strong>voluntary</strong> growth opportunity.</span></li></ul></li></ul><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Education/Experience</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">High School graduate or GED preferred.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Comfortable with technology.</span></li><li><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Preferred: Administrative or technical background acquired through completion of 2-3 years of college.&nbsp;</span></li><li><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Preferred:&nbsp;</span><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Minimum one (1) year medical office experience</span></li></ul><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Knowledge, Skills and Abilities</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Demonstrate a positive and professional attitude and dress at all times.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.</span></li><li><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Ability to effectively multitask under pressure with accuracy in a fast-paced environment.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Excellent attendance.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Demonstrates intermediate computer skills and knowledge of computer software programs.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Treat every interaction as an opportunity to make an impact and deliver excellence.&nbsp;</span></li></ul><p><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Working Environment</strong></span><br/><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Office type environment requiring frequent fluctuations between sitting and standing.</span></p><p>&nbsp;</p><p><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>PHI/Privacy Level</strong></span><br/><span style=\"color:#333333;font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">HIPAA1</span></p>",
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