Quality Assurance Specialist

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    "ExternalDescriptionStr": "<p><span style=\"font-size:inherit;\" data-teams=\"true\"><strong>HGV now offers Day One Team Member Benefits!!</strong></span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\">At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Coordinator in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.</span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\">Why Team Members love working for us!</span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\">Our Team Members are essential to our company’s success. Full-time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and great travel benefits.</span></p><p>&nbsp;</p><p><span style=\"font-size:inherit;\" data-teams=\"true\"><strong>What we are looking for:</strong></span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\">As a <strong>Quality Assurance Specialist,</strong> we are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!</span></p><ul><li><span style=\"font-size:inherit;\" data-teams=\"true\">Solidifies the new owner's sale by total contract review</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Reviews paperwork</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Ensures accurate signatures, notary and execution of purchase documents</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Helps new owner understand the purchase:</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Explains and ensures new owner understands the documents</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Assists with the administrative duties of the QAM department.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Maintains a high standard of customer service throughout the resort.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Positive service to new owners prior to activation</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Positive service to all owners who call after activation</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Drives Execution</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Ensures new and current owners understand documents and ownership</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Assist in training new QAMs</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Review document change bulletins from legal or Club information and ensures the department has the most recent materials</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)</span></li></ul><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-size:inherit;\" data-teams=\"true\"><strong>Qualifications</strong></span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\"><strong>Basic Qualifications:</strong></span></p><ul><li><span style=\"font-size:inherit;\" data-teams=\"true\">High school Diploma/GED</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">At least 2 years of hospitality/guest service experience.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Possess project management and problem solving skills.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Must be computer savvy and have experience using Microsoft Office Suite.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Must possess the ability to acquire your notary license.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Able to work a flexible schedule to include weekends and holidays</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Must exude a professional demeanor at all times on duty or on property</span></li></ul><p><span style=\"font-size:inherit;\" data-teams=\"true\">Preferred Qualifications:</span></p><ul><li><span style=\"font-size:inherit;\" data-teams=\"true\">Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Timeshare/Vacation Ownership experience preferred.</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)</span></li><li><span style=\"font-size:inherit;\" data-teams=\"true\">Existing Notary Licensure</span></li></ul><p><span style=\"font-size:inherit;\" data-teams=\"true\">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p><span style=\"font-size:inherit;\" data-teams=\"true\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</span></p>",
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