Client Support Specialist - Floater

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  "active_status": "active"
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  "location": {
    "raw": "Seneca, South Carolina, 29672, United States",
    "city": "Seneca",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:23:07.656Z",
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{
  "list_job": {
    "id": "185",
    "isRemote": null,
    "location": {
      "city": "Seneca",
      "state": "South Carolina"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18663",
    "locationType": "0",
    "jobOpeningName": "Client Support Specialist - Floater",
    "departmentLabel": "100 Oconee Shelter",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Seneca",
      "state": "South Carolina",
      "postalCode": "29672",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span><span>The Floating Client Support Specialist (Floating CSS) provides trauma-informed support, structure, and consistency across multiple Safe Harbor shelter locations. This role ensures continuity of care and operational stability by </span><span>assisting</span><span> with coverage gaps, supporting client engagement, and </span><span>maintaining</span><span> shelter standards during staff absences.</span></span><span> </span></p>\n<p><span><span>The Floating CSS carries a small Shelter Support caseload, supports communal living expectations, and promotes a safe and respectful environment. This position plays a vital role in </span><span>maintaining</span><span> structure, reinforcing boundaries, and fostering a sense of community within the shelters.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Reports To:</span></span></span><span><span> Shelter Operations Supervisor (SOS)</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Classification:</span></span></span><span><span> Full-time, hourly, non-exempt, benefits eligible</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities </span></span></span><span> </span></p>\n<ol></ol>\n<ol>\n<li><span><span>Client Support</span></span><span> </span></li>\n</ol>\n<ul>\n<li><span><span>Carry a Shelter Support caseload and provide trauma-informed emotional support, structure coaching, and redirection.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct check-ins and conversations that reinforce communal living expectations and Safe Shelter guidelines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Facilitate or </span><span>assist</span><span> with roommate agreements, mediations, and re-entry conversations </span><span>at</span><span> the direction of a supervisor.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead or </span><span>assist</span><span> with Community Living (CL) Groups, Fun Nights, Butterfly Celebrations, and other client engagement activities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Address shared space concerns respectfully through reminders, follow-up, and documentation in client trackers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain professional boundaries while promoting a safe, calm, and consistent shelter environment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Recognize and report signs of emotional distress, safety risks, or behavioral escalation promptly.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Model trauma-informed communication and uphold client dignity and empowerment.</span></span><br></li>\n</ul>\n<p>2. Shelter Operations Support</p>\n<ul>\n<li><span><span>Assist</span><span> with new arrival intakes, orientations, and room preparation as directed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in room and locker inspections, chore checks, and upkeep of shelter spaces.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain and restock client and staff supplies, including personal care items, welcome kits, and cleaning supplies.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with inventory management of household, personal care, and food items.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support shelter organization projects such as decluttering, labeling, and organizing shared spaces or storage areas.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with </span><span>grocery</span><span> and supply pickups, including coordination for hotel-based clients when needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in fire drills, safety classes, and general safety preparedness activities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Uphold standards of cleanliness and safety consistent with agency expectations.</span></span><span> </span></li>\n</ul>\n<p><span> 3. </span><span style=\"font-size: 12pt\">Documentation &amp; Quality Assurance</span></p>\n<ul>\n<li><span><span>Document all client interactions, shelter updates, and incidents clearly and promptly.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Record observations and emerging client or shelter patterns related to safety, structure, or communal living.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure documentation reflects trauma-informed, factual, and professional language.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complete all required reports, trackers, and forms accurately and on time.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support QA and data tracking efforts by </span><span>maintaining</span><span> </span><span>accurate</span><span>, detailed records for shelter operations.</span></span><span>  </span></li>\n</ul>\n<p><span>4. </span>Flexible Role Based Coverage</p>\n<ul>\n<li><span><span>Provide shift and site coverage for CSS absences across locations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adjust to changes in staffing or shelter flow while </span><span>maintaining</span><span> consistency and professionalism.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with the Lead CSS, SOS, and DSO to ensure smooth transitions and consistent service delivery.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support shelter flow by </span><span>assisting</span><span> with client engagement, chores, and shared space structure when not assigned to direct coverage.</span></span><span> </span></li>\n</ul>\n<p><span><span>5. Collaboration &amp; Communication</span></span><br></p>\n<ul>\n<li><span><span>Participate in team check-ins, supervision, and cross-location meetings.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate regularly with supervisors </span><span>regarding</span><span> shelter updates, coverage, and client concerns.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with CSS, Lead CSS, and SOS to reinforce consistent structure and trauma-informed approaches across shifts.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support new hire orientation and shadow training when assigned.</span></span><span> </span></li>\n<li><span><span>Demonstrate flexibility, teamwork, and a proactive approach to problem-solving and shelter needs</span></span></li>\n</ul>\n<p><span><span>6.Helpline &amp; On-call Support</span></span><br></p>\n<ul>\n<li><span><span>Respond to helpline </span><span>calls as</span><span> assigned, using trauma-informed and empathetic communication.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complete helpline documentation accurately and report urgent needs or safety concerns to on-call or supervisory staff.</span></span><span> </span></li>\n<li><span><span>Support after-</span><span>hours</span><span> structure or communication when assigned.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Qualifications &amp; Skills</span><span> </span></span></p>\n<ul>\n<li><span><span>High school diploma or GED </span><span>required</span><span>; a combination of relevant college coursework and/or experience in human services, shelter operations, or a related field is preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>1–2 years of experience in shelter, communal living, or trauma-informed environments preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Knowledge of, or openness to developing skills in, trauma-informed care and community living practices that promote safety and structure.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong organizational, communication, and documentation skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Computer literacy </span><span>required</span><span>, including Microsoft Teams, Outlook, and agency </span><span>database</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Valid driver’s license and reliable transportation </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to remain calm and professional during crises and changing shelter conditions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to lift and transport supplies, walk stairs, and engage in hands-on facility tasks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Performs other duties or </span><span>provides assistance</span><span> as assigned to </span><span>maintain</span><span> safety, structure, and support across shelter locations.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Work Environment &amp; Expectations</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Based in residential shelter </span><span>setting</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must respond calmly and professionally to client needs and emergencies.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Expected to </span><span>maintain</span><span> confidentiality and adhere to all shelter safety and documentation protocols.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in ongoing training and professional development to strengthen trauma-informed practices.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Model Safe Harbor’s core values of dignity, safety, healing, and empowerment.</span></span><span> </span></li>\n</ul>",
    "compensation": "17.35",
    "departmentId": "18663",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Support Specialist - Floater",
    "departmentLabel": "100 Oconee Shelter",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://safeharborsc.bamboohr.com/careers/185",
    "employmentStatusLabel": "Full-Time"
  }
}