Customer Support Assistant

{
  "content_hash": "473ede1f715a261911d6273021c10b59139479b48ad17099464301462dc1c199",
  "source_hash": "d6ed880c4c8f6b7d8f2760c11497eec4f53bed6debb0a8e274409de595fa0943",
  "last_changed_at": "2026-06-04T12:00:29.249Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Charlotte, NC, United States",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:46:01.543Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Charlotte, NC, United States",
      "city": "Charlotte",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "id": "744000130107299",
  "ref": "https://api.smartrecruiters.com/v1/companies/alphabeinsightinc/postings/744000130107299",
  "name": "Customer Support Assistant",
  "uuid": "307c5c11-cf3e-4e4f-82d9-2a0c65c4803d",
  "detail": {
    "id": "744000130107299",
    "name": "Customer Support Assistant",
    "uuid": "307c5c11-cf3e-4e4f-82d9-2a0c65c4803d",
    "jobAd": {
      "sections": {
        "jobDescription": {
          "text": "<p>Park6 Logistics is seeking a detail-oriented and customer-focused <strong>Customer Support Assistant</strong> to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.</p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Assist customers with service-related questions and provide accurate information.</li><li>Maintain and update customer records and account information.</li><li>Coordinate with internal departments to resolve customer concerns efficiently.</li><li>Track and document customer interactions and follow-up activities.</li><li>Process requests, orders, and service updates accurately.</li><li>Monitor customer satisfaction and escalate issues when necessary.</li><li>Support administrative tasks related to customer service operations.</li></ul>",
          "title": "Job Description"
        },
        "qualifications": {
          "text": "<ul><li>High school diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Professional and customer-focused attitude.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Strong attention to detail and problem-solving skills.</li><li>Basic proficiency with computer systems and office software.</li><li>Ability to adapt in a fast-paced work environment.</li></ul>",
          "title": "Qualifications"
        },
        "companyDescription": {
          "text": "<p>At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.</p>",
          "title": "Company Description"
        },
        "additionalInformation": {
          "text": "<ul><li>Competitive salary</li><li>Opportunities for career growth and professional development</li><li>Supportive and collaborative work environment</li><li>Comprehensive training programs</li><li>Paid time off and company holidays</li><li>Stable full-time position</li><li>Employee recognition and advancement opportunities</li></ul>",
          "title": "Additional Information"
        }
      }
    },
    "jobId": "0b52aeaf-37c2-4ede-8137-864a20a9c3b3",
    "active": true,
    "company": {
      "name": "Alphabe Insight Inc",
      "identifier": "AlphabeInsightInc"
    },
    "creator": {
      "name": "",
      "avatarUrl": ""
    },
    "jobAdId": "a800cbea-eacd-4670-a570-4d9da17fd165",
    "applyUrl": "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000130107299-customer-support-assistant?oga=true",
    "function": {
      "id": "customer_service",
      "label": "Customer Service"
    },
    "industry": {
      "id": "consumer_services",
      "label": "Consumer Services"
    },
    "language": {
      "code": "en",
      "label": "English",
      "labelNative": "English (US)"
    },
    "location": {
      "city": "Charlotte",
      "hybrid": false,
      "region": "NC",
      "remote": false,
      "country": "us",
      "latitude": "35.2270768",
      "longitude": "-80.84089329999999",
      "fullLocation": "Charlotte, NC, United States"
    },
    "refNumber": "REF18724K",
    "department": {
      "id": 8357411,
      "label": "Customer Service"
    },
    "postingUrl": "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000130107299-customer-support-assistant",
    "visibility": "PUBLIC",
    "customField": [
      {
        "fieldId": "COUNTRY",
        "valueId": "us",
        "fieldLabel": "Country/Region",
        "valueLabel": "United States"
      },
      {
        "fieldId": "5f500a8617980d75a8090ee2",
        "valueId": "154b3be2-3901-4657-96c8-a4076a061259",
        "fieldLabel": "Brands",
        "valueLabel": "Park 6 Logistics"
      },
      {
        "fieldId": "5f500a8617980d75a8090ee3",
        "valueId": "8357411",
        "fieldLabel": "Department",
        "valueLabel": "Customer Service"
      }
    ],
    "referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/AlphabeInsightInc/publication/307c5c11-cf3e-4e4f-82d9-2a0c65c4803d?dcr_ci=AlphabeInsightInc",
    "defaultJobAd": true,
    "releasedDate": "2026-06-04T00:31:38.907Z",
    "experienceLevel": {
      "id": "entry_level",
      "label": "Entry Level"
    },
    "typeOfEmployment": {
      "id": "permanent",
      "label": "Full-time"
    }
  },
  "company": {
    "name": "Alphabe Insight Inc",
    "identifier": "AlphabeInsightInc"
  },
  "jobAdId": "a800cbea-eacd-4670-a570-4d9da17fd165",
  "function": {
    "id": "customer_service",
    "label": "Customer Service"
  },
  "industry": {
    "id": "consumer_services",
    "label": "Consumer Services"
  },
  "language": {
    "code": "en",
    "label": "English",
    "labelNative": "English (US)"
  },
  "location": {
    "city": "Charlotte",
    "hybrid": false,
    "region": "NC",
    "remote": false,
    "country": "us",
    "latitude": "35.2270768",
    "longitude": "-80.84089329999999",
    "fullLocation": "Charlotte, NC, United States"
  },
  "refNumber": "REF18724K",
  "department": {
    "id": "8357411",
    "label": "Customer Service"
  },
  "visibility": "PUBLIC",
  "customField": [
    {
      "fieldId": "COUNTRY",
      "valueId": "us",
      "fieldLabel": "Country/Region",
      "valueLabel": "United States"
    },
    {
      "fieldId": "5f500a8617980d75a8090ee2",
      "valueId": "154b3be2-3901-4657-96c8-a4076a061259",
      "fieldLabel": "Brands",
      "valueLabel": "Park 6 Logistics"
    },
    {
      "fieldId": "5f500a8617980d75a8090ee3",
      "valueId": "8357411",
      "fieldLabel": "Department",
      "valueLabel": "Customer Service"
    }
  ],
  "defaultJobAd": true,
  "releasedDate": "2026-06-04T00:31:38.907Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "entry_level",
    "label": "Entry Level"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
  }
}