Field Community Liaison – Healthcare Services

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  "location": {
    "raw": "New York, New York, 10282, United States",
    "city": "New York",
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    "country": "United States",
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  "inferred_at": "2026-06-06T08:51:40.793Z",
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{
  "list_job": {
    "id": "650",
    "isRemote": null,
    "location": {
      "city": "New York",
      "state": "New York"
    },
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    "departmentId": "18465",
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    "jobOpeningName": "Field Community Liaison – Healthcare Services",
    "departmentLabel": "Community Outreach",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "New York",
      "state": "New York",
      "postalCode": "10282",
      "addressCountry": "United States"
    },
    "datePosted": "2026-01-06",
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    "description": "<p><span style=\"font-weight: bold\">About the Company:</span></p>\n<p>Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.</p>\n<p><br></p>\n<p>Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.<br><br></p>\n<p>At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. <br><br><span style=\"font-weight: bold\">Location:</span><span> </span>Field-based - Manhattan, NYC<br><br><span style=\"font-weight: bold\">Schedule:</span><span> </span>Monday - Friday 9 am-5 pm<br><br></p>\n<p><span style=\"font-weight: bold\">Position Summary:<span> </span></span>The Community Liaison plays a vital role in ensuring smooth patient onboarding and a positive experience throughout their home care journey. This is an in-person, field-based position focused on improving retention, strengthening patient relationships, and supporting the successful start of care outcomes. This role serves as the welcoming face of True Care — visiting patients in their homes, delivering welcome packages, answering questions, and ensuring each family feels supported and connected from day one.<br><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li>Conduct in-person welcome visits to newly admitted patients within assigned timelines.</li>\n<li>Deliver welcome materials, agency education, and service expectations to patients.</li>\n<li>Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service.</li>\n<li>Proactively monitor early patient experience and identify issues impacting retention.</li>\n<li>Escalate patient concerns or service gaps immediately to leadership and care coordination staff.</li>\n<li>Support high-value referral cases with an enhanced onboarding experience.</li>\n<li>Track all field activities in Salesforce and maintain accurate visit documentation.</li>\n<li>Attend occasional community events to support patient education and outreach initiatives.</li>\n<li>Represent True Care with professionalism, empathy, and a customer-service mindset at all times.<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Key Performance Indicators (KPIs):</span></p>\n<ul>\n<li>Patient retention / Length of Service</li>\n<li>Successful completion of onboarding visits per assigned cases</li>\n<li>Patient satisfaction feedback</li>\n<li>Accuracy &amp; timeliness of documentation in Salesforce</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Bilingual Spanish Fluency Required</span></li>\n<li>2+ years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors</li>\n<li>Proven ability to generate leads, build partnerships, and convert prospects into clients</li>\n<li>Strong communication, public speaking, and relationship-building skills</li>\n<li>Cultural competency and a demonstrated ability to engage with diverse communities</li>\n<li>Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)</li>\n<li>Valid driver’s license and reliable transportation to travel locally for outreach activities<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Benefits:</span><span style=\"color: rgb(34, 34, 34)\"><br></span></p>\n<ul>\n<li>Health, dental, and vision insurance</li>\n<li>401(k) with company match</li>\n<li>Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays<br></li>\n<li>Professional development opportunities</li>\n<li>Mission-driven work in an innovative healthcare space</li>\n</ul>",
    "compensation": "$26 - $28 per hour",
    "departmentId": "18465",
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    "jobOpeningName": "Field Community Liaison – Healthcare Services",
    "departmentLabel": "Community Outreach",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://truecareny.bamboohr.com/careers/650",
    "employmentStatusLabel": "Full-Time"
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