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    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Position: Endpoint Engineer</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Job Description:</strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Core Responsibilities &amp; Duties: </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Manage hardware imaging and deployment via Microsoft Intune</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Oversee the deployment of security patches for operating systems and desktop applications</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Provide tier three support across the enterprise for all software, hardware, and networking related issues</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Ensure all client requests and operational problems are updated/resolved within a timely manner</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">In office support as well as remote support for locations without IT on site</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Utilize various Microsoft technologies such as Azure, Intune, Exchange</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Support Cisco conference room kits</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Take part in a monthly on-call rotation</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Maintain accurate hardware inventory</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Support all printers including laser and thermal</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Assist with maintaining internal knowledgebase and training of Service Desk</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Other duties as assigned</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Qualifications: </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Bachelor's Degree or 6 years of equivalent work experience</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Passionate about delivering exceptional client experience and tier three support</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Able to work independently in a fast-paced environment with ability to change priorities on the fly</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Adheres to department and IT protocols, procedures, and service level agreements</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Experience working with RMM tools</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Experience working in ticketing systems, preferably ServiceNow</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Strong diagnostic and root cause analysis skills</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Microsoft Intune expertise: Deep understanding of mobile device management (MDM), mobile application management (MAM), and endpoint security.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Azure Active Directory (Entra ID): Experience with identity and access management, conditional access policies, and integration with Intune.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Microsoft 365 Suite: Familiarity with Exchange Online, SharePoint Online, Teams, and OneDrive.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Windows Autopilot: Knowledge of automated device provisioning and endpoint configuration.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">PowerShell scripting: Ability to automate tasks and manage configurations.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Security &amp; Compliance: Implementing data protection, threat detection, and regulatory compliance&nbsp;</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt; 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