General Manager, Healthcare

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    "datePosted": "2024-03-21T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em>Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.</em></p>\n<p> </p>\n<p><em>Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.</em></p>\n<p> </p>\n<p><em>We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.</em></p>\n<h2>Job Summary</h2>\n<p>Position title: General Manager, Operations</p>\n<p> </p>\n<p>Job Summary: The HARP General Manager will be responsible for the supervision of HARP Care Coordinator Supervisors operations within the HARP/ Health Home Division. The HARP General Manager monitors the departmental quality to ensure patient-centered service delivery.</p>\n<p> </p>\n<p>The HARP General Manager participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HARP General Manager will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met.</p>\n<p> </p>\n<p>The General Manager is tasked with overseeing daily business activities, improving overall business functions, training needs of departments, developing strategic plans, creating policies and workflows, and communicating business goals.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Overseeing daily business operations </li>\n <li>Developing and implementing growth strategies</li>\n <li>Provides guidance within the HARP Department, particularly as it pertains to new processes and workflows which support program operations</li>\n <li>Promotes and facilitates a multidisciplinary approach, supporting HARP coordinated care operations amongst disciplines.</li>\n <li>Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources</li>\n <li>Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes.</li>\n <li>Practice and adhere to departmental and state guidelines in order to protect self, members, and organization.</li>\n <li>Supervising Crisis Calls and escalating when necessary.</li>\n <li>Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions</li>\n <li>Performs quarterly audits of Staff’s chart documentation</li>\n <li>Works collaboratively with HARP management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards</li>\n <li>Supports Care Management supervisory staff as needed when management is in meetings and/or working on other program initiatives</li>\n <li>Follows best practice and clinical standards, and adheres to departmental and State guidelines.</li>\n <li>Performs all other duties or actions as required.</li>\n <li>Improving revenue</li>\n <li>Hiring employees</li>\n <li>Evaluating performance and productivity</li>\n <li>Analyzing accounting and financial data</li>\n <li>Researching and identifying growth opportunities</li>\n <li>Generating reports and giving presentations</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>MSW/MA/MS Master’s Degree or equivalent required. </li>\n <li>LMSW, LCSW, LMHC, LMFT, RN preferred. </li>\n <li>Two years’ experience working with Behavioral Health and/or Substance abuse required.</li>\n <li>Prior supervisory experience required. </li>\n <li>At least 3 years previous managed care experience. </li>\n <li>Ideally 2 years specific to Behavioral Health/HARP.</li>\n <li>Previous Managed Care experience required in Medical Management/HARP Operations</li>\n <li>Knowledge of the Collaborative Care Model.</li>\n <li>Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease</li>\n <li>Experience user/reviewer of the HCS/MAPP systems for Health Home member status  preferred</li>\n <li>Excellent written and oral communication skills required</li>\n <li>Ability to multi-task well while maintaining a positive “can do” attitude</li>\n <li>Demonstrated ability to manage large caseloads in a fast-paced environment while </li>\n <li>building and enhancing team productivity</li>\n <li>Demonstrated professionalism and leadership skills along with the ability to develop, </li>\n <li>direct and support staff</li>\n <li>Strong leadership qualities</li>\n <li>Excellent communication skills</li>\n <li>Highly organized</li>\n <li>Strong work ethic</li>\n <li>Good interpersonal skills</li>\n <li>Meticulous attention to detail</li>\n <li>Computer literate</li>\n <li>Proactive nature</li>\n</ul>\n<p>Salary: $60,000-$75,000</p>\n<h2>Equal Opportunity Employer</h2>\n<p><strong><em>Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.</em></strong></p>",
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