Regional Director of Operations

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    "description_html": "<p>The Regional Director of Operations serves as the senior operational leader for a portfolio of 8-10 Gravity Haus properties (with potential to expand to more), — the broadest and most geographically dispersed grouping in the portfolio. This is a dedicated regional leadership role with no home property of its own, allowing full-time focus across the assigned portfolio.&nbsp;</p><p><br></p><p>The Regional Director provides strategic direction, operational oversight, and performance accountability across all assigned locations, partnering closely with on-property General Managers to drive revenue growth, elevate member and guest experience, and build high-performing teams aligned with company culture and standards.</p><p><br></p><p><strong>Key Responsibilities&nbsp;</strong></p><p><br></p><p><strong>Operations &amp; Performance</strong></p><ul><li>Provide day-to-day operational oversight across all assigned properties, ensuring consistent execution of brand standards, SOPs, and service excellence</li><li>Conduct regular property visits, audits, and inspections; identify gaps and implement corrective action plans</li><li>Monitor and analyze KPIs including RevPAR, ADR, occupancy, NPS/guest satisfaction scores, and labor efficiency across the portfolio</li><li>Partner with GMs to develop and execute property-level operational strategies that align with broader company goals</li></ul><p><strong>Revenue &amp; Financial Management</strong></p><ul><li>Oversee P&amp;L performance across all properties; hold GMs accountable to budget and forecast targets</li><li>Collaborate with revenue management and sales teams to drive top-line revenue strategy and capture market share</li><li>Review and approve capital expenditure requests, purchasing decisions, and departmental budgets</li><li>Identify cost-saving opportunities without compromising guest or team experience</li></ul><p><strong>Leadership &amp; Talent Development</strong></p><ul><li>Directly manage and mentor a team of General Managers, providing coaching, performance feedback, and professional development support</li><li>Partner with HR on hiring, succession planning, and talent pipeline development for GM and key leadership roles</li><li>Foster a culture of accountability, hospitality, and continuous improvement across all properties</li><li>Lead by example in embodying company values and setting the tone for guest-centric leadership</li></ul><p><strong>Strategy &amp; Growth</strong></p><ul><li>Serve as a key liaison between property leadership and corporate/ownership stakeholders</li><li>Contribute to portfolio growth initiatives including new property openings, transitions, and operational integrations</li><li>Stay current on industry trends, competitive landscape, and market conditions to inform strategy</li><li>Work with EVP of Operations to identify gaps in service, standard operating procedures (HOPS), building/cleanliness issues, and drive initiatives that better the company in part of the broader GH strategy.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>7+ years of progressive hospitality leadership experience, including at least 3 years as a General Manager of a full-service hotel</li><li>Demonstrated track record of driving operational and financial results across complex hotel environments</li><li>Prior experience overseeing multiple properties simultaneously across a wide geographic footprint strongly preferred, given this role’s 8-property, multi- state/province portfolio</li><li>Experience with new property openings, conversions, or operational integrations is a plus</li><li>Strong business acumen with experience managing P&amp;L, budgeting, and revenue strategy</li><li>Exceptional leadership, communication, and relationship-building skills</li><li>Ability to travel. This is a field-based role with no home property; the majority of your time will be spent traveling across your assigned portfolio.&nbsp;</li><li>Experience with MEWS, Revinate, Toast, Craftable preferred</li><li>This is a remote position; however, the preferred location is in the mountain or pacific time zone. &nbsp;Weekend or holiday availability may be required during peak periods.</li></ul><p><strong>About Gravity Haus</strong></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p><br></p><p>At the heart of everything we do are our <strong>core values</strong>, which guide our culture, service, and growth:</p><ul><li><strong>Keep Growing</strong></li><li><strong>Bring Others Along</strong></li><li><strong>Create Powerful Moments</strong></li><li><strong>Be “All-In” + Go the Distance</strong></li><li><strong>Make it Better than You Found It</strong></li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br></p><p><strong>What We Can Offer You</strong></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p>",
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