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Customer Operations Manager (US)

B11c186e E2ea 4e63 9aba Bf4bf8dffa4e 19000101 000001 · Madison, WI, US, Madison, WI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB11c186e E2ea 4e63 9aba Bf4bf8dffa4e 19000101 000001
TitleCustomer Operations Manager (US)
Normalized title-
Department / team-
LocationMadison, WI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-06 / 2026-05-31
Changed / last seen2026-06-20 / 2026-06-20

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PageWhat it containsOpen
Company jobsActive postings from B11c186e E2ea 4e63 9aba Bf4bf8dffa4e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Madison.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB11c186e E2ea 4e63 9aba Bf4bf8dffa4e 19000101 000001
Source1e068a56-f15e-4f42-87fc-8d419dd8d9fa
ATS providerADP Workforce Now Recruiting

Description

About Us At Semex, we truly believe that your work and workplace should be more than just a job - they are an invaluable part of your career and personal journey. We believe you should have opportunities to grow, develop relationships, and contribute to our important work of ensuring that farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the world. About the Role We are currently looking for a Customer Operations Manager to fill a new role and join our Operations Department. Reporting to the Director of Operations, USA, this role will be responsible for leading customer service and order execution, ensuring pricing and inventory accuracy, and partnering cross‑functionally to deliver consistent, high‑quality customer service and operational performance. What You Will Do: Lead and develop a high‑performing Customer Service team, overseeing daily service, order management, and escalations across CRM and ERP systems (NAV, AX). Act as the operational liaison across Sales, Inventory, Distribution, Billing, and partners to ensure accurate orders, pricing integrity, inventory visibility, and smooth fulfillment. Manage and oversee end‑to‑end order execution, including submissions, transfers, invoicing, credits, billing support, and program‑specific customer communications. Maintain accurate customer, inventory, pricing, and system data while supporting daily, month‑end, and year‑end close through reporting and reconciliation. Monitor product flows, identify service risks, resolve constraints cross‑functionally, and optimize resource utilization. Develop operational tools and analyze KPIs using Excel, Power BI, and ERP data to drive continuous improvement, policy consistency, and support strategic initiatives. What You Need to Succeed: Bachelor’s degree in business, operations, or a related field preferred; background in the dairy or agricultural industry strongly preferred. 5+ years of experience in customer service, operations, or cross‑functional process management, including 2–3 years in a supervisory or people‑lead role. Strong working knowledge of order management, pricing structures, and customer service operations, with experience using CRM and ERP systems (NAV/AX preferred). Proven ability to lead teams, communicate effectively across functions, solve complex problems, and build strong internal and customer relationships. Why Join Semex/Boviteq: Health & Wellness Employee & Family Assistance Program Financial Security Retirement Savings Plan with employer matching Competitive salary, merit pay and annual performance bonus Work-Life Balance Paid time off: Flexible time off, Personal and Sick time Employee Recognition Program Growth & Culture Learning and development opportunities Social committee events Annual allowance for Semex Shop to purchase Semex / Boviteq branded clothing and merchandise Work Location & Minimum Pay Rate This is an in-person role requiring 4 days per week at our Madison location. This position offers a minimum starting salary of $83,600.00 with potential compensation enhancements based on applicable experience and qualifications. At Semex, we strive to have team members feel empowered and valued, contributing to our success. We take pride in the diverse community that makes up the fabric of our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We’re not afraid of hard work, hold each other accountable, and act guided by our core values. If this sounds like you, let’s talk! *** Semex/Boviteq encourages people with disabilities to apply. Accommodations are available throughout the recruitment process upon request by contacting [email protected] . At Semex/Boviteq we are committed to protecting your personal information. By applying you consent to the collection and use of your personal data for recruitment purposes, in accordance with applicable privacy laws. Artificial intelligence (AI) may be used during the recruitment process. Please note the terms used in this posting are used generically and refer to people of all genders. We are dedicated to fair and transparent hiring practices and will notify applicants of the outcome within 45 days of their final interview. We thank all applicants for applying for this position, but only those considered for an interview will be contacted.

Full job record

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Source ID1e068a56-f15e-4f42-87fc-8d419dd8d9fa
Board ID1e068a56-f15e-4f42-87fc-8d419dd8d9fa
Provideradp_workforcenow
Provider Job Key585067
TitleCustomer Operations Manager (US)
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Statusactive
Activeyes
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CountryUnited States
RegionWI
CityMadison
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b11c186e-e2ea-4e63-9aba-bf4bf8dffa4e&ccId=19000101_000001&lang=en_US&type=JS&jobId=585067&jwId=9201221978961_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b11c186e-e2ea-4e63-9aba-bf4bf8dffa4e&ccId=19000101_000001&lang=en_US&type=JS&jobId=585067&jwId=9201221978961_1
First Seen At2026-05-31 18:24:07Z
Last Seen At2026-06-20 13:40:23Z
Last Checked At2026-06-20 13:40:23Z
Last Changed At2026-06-20 13:40:23Z
Inactive At—
Source Posted At2026-04-06 22:01:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>About Us</span></strong></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>At Semex, we truly believe that your work and workplace should be more than just a job - they are an invaluable part of your career and personal journey. 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Reporting to the Director of Operations, USA, this role will be responsible for leading customer service and order execution, ensuring pricing and inventory accuracy, and partnering cross‑functionally to deliver consistent, high‑quality customer service and operational performance.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><span style=\"line-height: 116%;\">What You Will Do:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><ul><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Lead and develop a high‑performing Customer Service team, overseeing daily service, order management, and escalations across CRM and ERP systems (NAV, AX).</li><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Act as the operational liaison across Sales, Inventory, Distribution, Billing, and partners to ensure accurate orders, pricing integrity, inventory visibility, and smooth fulfillment.</li><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Manage and oversee end‑to‑end order execution, including submissions, transfers, invoicing, credits, billing support, and program‑specific customer communications.</li><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Maintain accurate customer, inventory, pricing, and system data while supporting daily, month‑end, and year‑end close through reporting and reconciliation.</li><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Monitor product flows, identify service risks, resolve constraints cross‑functionally, and optimize resource utilization.</li><li style=\"font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\">Develop operational tools and analyze KPIs using Excel, Power BI, and ERP data to drive continuous improvement, policy consistency, and support strategic initiatives.</li></ul></div></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><span style=\"line-height: 116%;\">What You Need to Succeed:</span></strong></span></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Bachelor&rsquo;s degree in business, operations, or a related field preferred; background in the dairy or agricultural industry strongly preferred.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">5+ years of experience in customer service, operations, or cross‑functional process management, including 2&ndash;3 years in a supervisory or people‑lead role.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Strong working knowledge of order management, pricing structures, and customer service operations, with experience using CRM and ERP systems (NAV/AX preferred).</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Proven ability to lead teams, communicate effectively across functions, solve complex problems, and build strong internal and customer relationships.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><span style=\"line-height: 116%;\">Why Join Semex/Boviteq:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><u><span style=\"line-height: 116%;\">Health &amp; Wellness</span></u></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Employee &amp; Family Assistance Program&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><u><span style=\"line-height: 116%;\">Financial Security</span></u></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Retirement Savings Plan with employer matching</span></li><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Competitive salary, merit pay and annual performance bonus&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><u><span style=\"line-height: 116%;\">Work-Life Balance</span></u></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Paid time off: Flexible time off, Personal and Sick time&nbsp;</span></li><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Employee Recognition Program&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><u><span style=\"line-height: 116%;\">Growth &amp; Culture</span></u></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Learning and development opportunities&nbsp;</span></li><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Social committee events&nbsp;</span></li><li style=\"margin: 0in; line-height: 116%; font-size: 12px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"line-height: 116%;\">Annual allowance for Semex Shop to purchase Semex / Boviteq branded clothing and merchandise&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><span style=\"line-height: 116%;\">Work Location &amp; Minimum Pay Rate</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>This is an in-person role requiring 4 days per week at our Madison</span><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif;'><span style=\"color: rgb(0, 0, 0);\"> location. </span></span><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>This position offers a minimum starting salary of $83,600.00 with potential compensation enhancements based on applicable experience and qualifications.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif;'><span style=\"color: rgb(0, 0, 0);\">At Semex,&nbsp;we strive to have team members feel empowered and valued, contributing to our success. We take pride in the diverse community that makes up the fabric of our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We&rsquo;re not afraid of hard work, hold each other accountable, and act guided by our core values. If this sounds like you, let&rsquo;s talk!</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; line-height: 116%; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>***</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><em><span style=\"line-height: 116%;\">Semex/Boviteq encourages people with disabilities to apply. Accommodations are available throughout the recruitment process upon request by contacting&nbsp;</span></em><a href=\"mailto:[email protected]\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\"><em><span style=\"line-height: 116%;\">[email protected]</span></em></a><em><span style=\"line-height: 116%;\">.</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><em><span style=\"line-height: 116%;\">At Semex/Boviteq we are committed to protecting your personal information. By applying</span></em><em>&nbsp;</em><em><span style=\"line-height: 116%;\">you consent to the collection and use of your personal data for recruitment purposes, in accordance with applicable privacy laws. Artificial intelligence (AI) may be used during the recruitment process. Please note the terms used in this posting are used generically and refer to people of all genders. We are dedicated to fair and transparent hiring practices and will notify applicants of the outcome within 45 days of their final interview. </span></em><em>&nbsp;</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 12px; font-family: \"times new roman\", serif;'><em><span style=\"line-height: 116%; color: rgb(0, 0, 0);\">We thank all applicants for applying for this position, but only those considered for an interview will be contacted.</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/picture1_a33b23da-bc43-45da-a5e2-372e0572f4f0.png\" style=\"width: 940px;\" class=\"fr-fic fr-dii\"></p>\n",
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    "requisitionTitle": "Customer Operations Manager (US)",
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    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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