Patient Service Coordinator

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{
  "list_job": {
    "id": "350",
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    "location": {
      "city": "Sodus",
      "state": "New York"
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    "departmentLabel": "Patient Service",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Sodus",
      "state": "New York",
      "postalCode": "14551",
      "addressCountry": "United States"
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    "datePosted": "2026-05-20",
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    "description": "<p><span><span style=\"font-weight: bold\"><em><span style=\"font-size: 10pt; font-weight: bold\">Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.</span></em></span></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>About Finger Lakes Community Health:</em></span> </span></p>\n<p><span>Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold; text-decoration: underline\"><em>Benefits Offered:</em></span></p>\n<ul>\n<li>Monday through Friday schedule, closed all major holidays</li>\n<li>Medical insurance with a 90% employer contribution</li>\n<li>Dental, Vision, and Life insurance</li>\n<li>Safe Harbor 3% 401k contribution</li>\n<li>Robust PTO offerings </li>\n<li>Education reimbursement </li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>Job Summary:</em></span> </span></p>\n<p>The Patient Service Coordinator is responsible for overseeing the daily operations and customer service functions of the Patient Service Representatives. This role involves managing provider schedules, ensuring effective communication with patients, and resolving insurance and billing issues. The Patient Service Coordinator will be responsible for ensuring the smooth operation of health center activities, including patient scheduling, building maintenance, and administrative office duties.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">This position will work out of our Port Byron and Sodus locations and will require travel between sites.</span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>Main Responsibilities: </em></span></span></p>\n<p><span style=\"font-weight: bold\">Operations</span></p>\n<ul>\n<li>Monitor provider schedules daily to ensure that schedule changes are addressed with appropriate channel.</li>\n<li>Ensure that Patient Service Representatives' schedules meet the health center's coverage needs.</li>\n<li>Provide coverage of health center front desk.</li>\n<li>Analyze electronic health record data daily to identify scheduling opportunities and track patient no-shows.</li>\n<li>Contact no-show patients in accordance with Finger Lakes Community Health policies and procedures.</li>\n<li>Receive and document patient grievances or incidents following organizational guidelines.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Insurance and Billing</span></p>\n<ul>\n<li>Monitor daily appointments to ensure patient insurance is verified, correct PCPs are assigned, and necessary paperwork is completed.</li>\n<li>Scrub all self-pay patient claims, ensuring claims are complete and accurate.</li>\n<li>Ensure errors in claims are corrected.</li>\n<li>Review patient balances prior to appointments and work with the patient to resolve past-due balances.</li>\n<li>Ensure that patient enrollment paperwork has been completed and scanned into patient record.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Building and Grounds</span></p>\n<ul>\n<li>Ensure that the health center building and grounds are maintained to meet organizational standards.</li>\n<li>Conduct monthly inspections of the health center building and grounds using the safety checklist.</li>\n<li>Coordinate with internal maintenance, contracted cleaning agencies, snow removal services, and landlords to address maintenance concerns.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Office Duties</span></p>\n<ul>\n<li>Assess and maintain office supply inventory, placing orders as needed.</li>\n<li>Manage incoming and outgoing mail and packages to ensure efficient communication and delivery.</li>\n<li>Submit packing slips and receipts to Finance on a weekly basis for accurate record-keeping.</li>\n<li>Responsible for site deposits.</li>\n<li>Audit the site cashbox in accordance with finance and compliance policies using the cash box reconciliation form and replenish petty cash as necessary.</li>\n<li>Notify health center staff of facility policy and procedure changes to ensure compliance and awareness.<br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Staff Supervision</span></p>\n<ul>\n<li>Supervise the performance of Patient Service Representatives, including conducting evaluations, auditing staff data entry, providing counseling, training, and administering disciplinary actions as needed.</li>\n<li>Ensure staff are trained and performing in alignment with departmental standards.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Other Duties</span></p>\n<ul>\n<li>Perform other related duties as assigned by the supervisor.</li>\n</ul>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\"><em>Education and Qualifications</em>:</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Education</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">High school diploma or equivalent is required.</span><br></li>\n<li><span style=\"font-size: 12pt\">Associate or bachelor’s degree in healthcare administration, business administration, public health, or other<br>related field is preferred.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">4+ years in a healthcare or customer service setting, acting as a subject matter expert and operating<br>independently required.</span></li>\n<li><span style=\"font-size: 12pt\">Prior experience in a supervisory or administrative position preferred.</span></li>\n<li><span style=\"font-size: 12pt\">A valid government-issued photo identification document is required.</span></li>\n<li><span style=\"font-size: 12pt\">A valid New York State driver’s license in compliance with FLCH driver’s policy is required.</span></li>\n<li><span style=\"font-size: 12pt\">Current New York State automobile insurance in compliance with FLCH underwriting agreement is required. Policy limits should reflect $100,000/$300,000/$100,000 coverage.</span></li>\n<li><span style=\"font-size: 12pt\">Capable of coordinating staff and processes related to billing and scheduling workflows.</span></li>\n<li><span style=\"font-size: 12pt\">Able to coordinate effective communication across roles and departments.</span></li>\n<li><span style=\"font-size: 12pt\">Uses skills to oversee team processes and ensuring alignment with goals.</span></li>\n<li><span style=\"font-size: 12pt\">Is capable of supporting reporting and workflow evaluation.</span></li>\n<li><span style=\"font-size: 12pt\">Applies expertise to identify complex and recurring challenges.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><em>Physical Requirements: </em></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Sitting/Standing:</span><span> </span>Prolonged sitting with occasional standing or walking.</li>\n<li><span style=\"font-weight: bold\">Computer Use:<span> </span></span>Frequent typing and prolonged screen time.</li>\n<li><span style=\"font-weight: bold\">Moderate Lifting</span>: Regularly lifting or carrying items weighing between 15-40 pounds.</li>\n<li><span style=\"font-weight: bold\">Visual:</span><span> </span>Clear vision for reading and inspections.</li>\n<li><span style=\"font-weight: bold\">Hearing Clarity:</span><span> </span>Ability to hear conversations in person or in virtual communications.</li>\n<li>OSHA Level 2</li>\n</ul>\n<p><br></p>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Work Environment:</span></span></em></p>\n<ul>\n<li><span style=\"font-weight: bold\">Health Center/Clinic:</span><span> </span>Work within a healthcare facility, interacting with patients and staff.</li>\n<li><span style=\"font-weight: bold\">Fast-Paced:</span><span> </span>Busy environment with multiple priorities to manage and changing business needs that require problem-solving skills.</li>\n<li><span style=\"font-weight: bold\">Office Hours:</span><span> </span>Standard business hours, with occasional extended shifts based on clinic needs.</li>\n<li><span style=\"font-weight: bold\">On-Call Hours:</span> Outside of standard office hours, including evenings, weekends, and holidays to respond to urgent needs. Schedule determined by department needs.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.</em></span></p>",
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