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IT HELP DESK SPECIALIST

63B5CB82501AC6FC23D9526C6C372A25 · 5286 1301 N Dixieland Rd - Rogers, AR 72756; 1301 N Dixieland Rd, Rogers, AR, 72756, USA · Remote · Deleted · $19 / hour · Paycom ATS

Job facts

FieldValue
Company63B5CB82501AC6FC23D9526C6C372A25
TitleIT HELP DESK SPECIALIST
Normalized title-
Department / team-
LocationRogers, AR, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$19 / hour
Statusdeleted
ATS providerPaycom ATS
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-21 / 2026-06-19

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rogers.Open
Work model jobsActive Remote postings.Open
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Linked records

Company63B5CB82501AC6FC23D9526C6C372A25
Source3010266d-b7cf-4040-bc88-71ddd20fbca2
ATS providerPaycom ATS

Description

IT HELP DESK SPECIALIST Company Values Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. Job Description The Help Desk Technician will be our first contact for technical support for both on-site and remote users. The technician will provide prompt assistance for all tickets assigned to IT. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. Essential Duties and Responsibilities Support onsite and remote users by performing problem analysis for the operator, software, or hardware errors. Implement, maintain and manage Point of Sale systems and networks. Author, maintain, and update easy to understand and execute end user documentation. Document activities and processes. Manage ticket system and properly escalate appropriate issues. Support all IT devices including but not limited to cell phones, paging systems, IP cameras, VoIP phones, ESI phones, firewalls, APs, etc. Maintain inventory for hardware and software by employee and department. Assist on organization-wide projects that relate to Information Technology. Participate in on-call rotation. Perform hardware/software installation, upgrades and maintenance for new and current systems. Perform other duties as required or assigned. Perform any other related duties as required or assigned. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education High School Experience 12 to 18 months related experience and/or training. Skills Communication Skills Mathematical Skills Critical Thinking Skills Spreadsheet Supervisory Experience Planning, organizing, and project management skills. Decision Making Additional Information Must have a valid state driver’s license and be insurable by the company’s insurance carrier.

Full job record

Job ID13309aca2c43930a679a10f202c75e5416c5505c
Org IDaa4269df-e43f-4789-abd7-5ab7957df8c1
Source ID3010266d-b7cf-4040-bc88-71ddd20fbca2
Board ID3010266d-b7cf-4040-bc88-71ddd20fbca2
Providerpaycom
Provider Job Key290890
TitleIT HELP DESK SPECIALIST
Normalized Title
Statusdeleted
Activeno
Location Text5286 1301 N Dixieland Rd - Rogers, AR 72756; 1301 N Dixieland Rd, Rogers, AR, 72756, USA
Department
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionAR
CityRogers
Salary Raw$18.50 Hourly
Salary Min18.5
Salary Max
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=290890&clientkey=63B5CB82501AC6FC23D9526C6C372A25
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=290890&clientkey=63B5CB82501AC6FC23D9526C6C372A25
First Seen At2026-05-31 19:05:56Z
Last Seen At2026-06-19 10:16:39Z
Last Checked At2026-06-21 09:54:08Z
Last Changed At2026-06-21 09:54:08Z
Inactive At2026-06-21 09:54:08Z
Source Posted At2026-05-01 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=63B5CB82501AC6FC23D9526C6C372A25/date=2026-06-19/2026-06-19T10-16-36-278Z-335cd7302b2d3d27ee840bd29d0200c357e4bd3b2314df7be48cba48736376c0.json
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    "qualifications": "<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Qualifications</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Education</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">High School</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">12 to 18 months related experience and/or training.</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Skills </span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Communication Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Mathematical Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Critical Thinking Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Spreadsheet</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Supervisory Experience</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Planning, organizing, and project management skills.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Decision Making</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Additional Information</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must have a valid state driver&rsquo;s license and be insurable by the company&rsquo;s insurance carrier.&nbsp; </span></span></span></span></p>\r\n",
    "descriptionTitle": "IT HELP DESK SPECIALIST",
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    "legalRevisionDate": {
      "date": "2025-05-05T16:43:18.000Z",
      "timezone": "America/Chicago",
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    "jobTitle": "IT HELP DESK SPECIALIST",
    "postedOn": "",
    "locations": "5286 1301 N Dixieland Rd - Rogers, AR 72756",
    "remoteType": "",
    "description": "Company Values\r\n\r\nUphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everyth...",
    "positionType": "Full Time"
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