Home › Companies › 63B5CB82501AC6FC23D9526C6C372A25 › IT HELP DESK SPECIALIST
IT HELP DESK SPECIALIST
63B5CB82501AC6FC23D9526C6C372A25 · 5286 1301 N Dixieland Rd - Rogers, AR 72756; 1301 N Dixieland Rd, Rogers, AR, 72756, USA · Remote · Deleted · $19 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 63B5CB82501AC6FC23D9526C6C372A25 |
| Title | IT HELP DESK SPECIALIST |
| Normalized title | - |
| Department / team | - |
| Location | Rogers, AR, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $19 / hour |
| Status | deleted |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-01 / 2026-05-31 |
| Changed / last seen | 2026-06-21 / 2026-06-19 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 63B5CB82501AC6FC23D9526C6C372A25. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Rogers. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 63B5CB82501AC6FC23D9526C6C372A25 |
| Source | 3010266d-b7cf-4040-bc88-71ddd20fbca2 |
| ATS provider | Paycom ATS |
Description
IT HELP DESK SPECIALIST
Company Values
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
Job Description
The Help Desk Technician will be our first contact for technical support for both on-site and remote users. The technician will provide prompt assistance for all tickets assigned to IT.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
Essential Duties and Responsibilities
Support onsite and remote users by performing problem analysis for the operator, software, or hardware errors.
Implement, maintain and manage Point of Sale systems and networks.
Author, maintain, and update easy to understand and execute end user documentation.
Document activities and processes.
Manage ticket system and properly escalate appropriate issues.
Support all IT devices including but not limited to cell phones, paging systems, IP cameras, VoIP phones, ESI phones, firewalls, APs, etc.
Maintain inventory for hardware and software by employee and department.
Assist on organization-wide projects that relate to Information Technology.
Participate in on-call rotation.
Perform hardware/software installation, upgrades and maintenance for new and current systems.
Perform other duties as required or assigned.
Perform any other related duties as required or assigned.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
High School
Experience
12 to 18 months related experience and/or training.
Skills
Communication Skills
Mathematical Skills
Critical Thinking Skills
Spreadsheet
Supervisory Experience
Planning, organizing, and project management skills.
Decision Making
Additional Information
Must have a valid state driver’s license and be insurable by the company’s insurance carrier.
Full job record
| Job ID | 13309aca2c43930a679a10f202c75e5416c5505c |
| Org ID | aa4269df-e43f-4789-abd7-5ab7957df8c1 |
| Source ID | 3010266d-b7cf-4040-bc88-71ddd20fbca2 |
| Board ID | 3010266d-b7cf-4040-bc88-71ddd20fbca2 |
| Provider | paycom |
| Provider Job Key | 290890 |
| Title | IT HELP DESK SPECIALIST |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | 5286 1301 N Dixieland Rd - Rogers, AR 72756; 1301 N Dixieland Rd, Rogers, AR, 72756, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | AR |
| City | Rogers |
| Salary Raw | $18.50 Hourly |
| Salary Min | 18.5 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=290890&clientkey=63B5CB82501AC6FC23D9526C6C372A25 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=290890&clientkey=63B5CB82501AC6FC23D9526C6C372A25 |
| First Seen At | 2026-05-31 19:05:56Z |
| Last Seen At | 2026-06-19 10:16:39Z |
| Last Checked At | 2026-06-21 09:54:08Z |
| Last Changed At | 2026-06-21 09:54:08Z |
| Inactive At | 2026-06-21 09:54:08Z |
| Source Posted At | 2026-05-01 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=63B5CB82501AC6FC23D9526C6C372A25/date=2026-06-19/2026-06-19T10-16-36-278Z-335cd7302b2d3d27ee840bd29d0200c357e4bd3b2314df7be48cba48736376c0.json |
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"qualifications": "<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><b><span style=\"font-family:"Arial",sans-serif\">Qualifications</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><b><span style=\"font-family:"Arial",sans-serif\">Education</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">High School</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><b><span style=\"font-family:"Arial",sans-serif\">Experience</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">12 to 18 months related experience and/or training.</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><b><span style=\"font-family:"Arial",sans-serif\">Skills </span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Communication Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Mathematical Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Critical Thinking Skills</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Spreadsheet</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Supervisory Experience</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Planning, organizing, and project management skills.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Decision Making</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><b><span style=\"font-family:"Arial",sans-serif\">Additional Information</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Must have a valid state driver’s license and be insurable by the company’s insurance carrier. </span></span></span></span></p>\r\n",
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"description": "Company Values\r\n\r\nUphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everyth...",
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