Home › Companies › Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service Domestic Voice Lead-BPS
Customer Service Domestic Voice Lead-BPS
Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Nagpur BPS - Unit 1, Nagpur, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Service Domestic Voice Lead-BPS |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-08 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience•Minimum 1-year experience as a Team Leader in voice/chat process•Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related)•Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc•Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools•Should be aware of Ecommerce industry and should have used it in daily professional lifeSoft Skills:•Responsible for smooth and efficient day-to-operations within their team •Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. •Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. •Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Operations:•Facilitate day to day Operations •Handling 2nd level escalated calls. •Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team •Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same •Maintain accurate and updated knowledge of all procedures and systems •Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary •Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information •Encourage and implement best practice across the teamPeople •Managing Team Performance
Full job record
| Job ID | 132ec88ff78111b16152c305b34d9f7d2df89bc3 |
| Org ID | 0c280226-a9e3-4450-af67-3d1b36993e95 |
| Source ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Board ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Provider | oracle_hcm |
| Provider Job Key | 638497 |
| Title | Customer Service Domestic Voice Lead-BPS |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | India; Nagpur BPS - Unit 1, Nagpur, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience•Minimum 1-year experience as a Team Leader in voice/chat process•Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related)•Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc•Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools•Should be aware of Ecommerce industry and should have used it in daily professional lifeSoft Skills:•Responsible for smooth and efficient day-to-operations within their team •Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. •Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. •Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Operations:•Facilitate day to day Operations •Handling 2nd level escalated calls. •Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team •Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same •Maintain accurate and updated knowledge of all procedures and systems •Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary •Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information •Encourage and implement best practice across the teamPeople •Managing Team Performance |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/638497 |
| Apply URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/638497 |
| First Seen At | 2026-06-19 11:26:09Z |
| Last Seen At | 2026-06-22 14:43:30Z |
| Last Checked At | 2026-06-22 14:43:30Z |
| Last Changed At | 2026-06-19 11:26:09Z |
| Inactive At | — |
| Source Posted At | 2026-06-08 13:10:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T14-43-11-471Z-fbfc44f6eca840f6ac42c637ab53bd6f86a5330de336904cfaa6d1252510442e.json |
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