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HomeCompaniesFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Customer Service Domestic Voice Lead-BPS

Customer Service Domestic Voice Lead-BPS

Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Nagpur BPS - Unit 1, Nagpur, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service Domestic Voice Lead-BPS
Normalized title-
Department / team-
LocationMaharashtra, IN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-08 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience•Minimum 1-year experience as a Team Leader in voice/chat process•Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related)•Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc•Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools•Should be aware of Ecommerce industry and should have used it in daily professional lifeSoft Skills:•Responsible for smooth and efficient day-to-operations within their team •Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. •Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. •Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Operations:•Facilitate day to day Operations •Handling 2nd level escalated calls. •Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team •Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same •Maintain accurate and updated knowledge of all procedures and systems •Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary •Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information •Encourage and implement best practice across the teamPeople •Managing Team Performance

Full job record

Job ID132ec88ff78111b16152c305b34d9f7d2df89bc3
Org ID0c280226-a9e3-4450-af67-3d1b36993e95
Source ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Board ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Provideroracle_hcm
Provider Job Key638497
TitleCustomer Service Domestic Voice Lead-BPS
Normalized Title
Statusactive
Activeyes
Location TextIndia; Nagpur BPS - Unit 1, Nagpur, Maharashtra, IN
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience•Minimum 1-year experience as a Team Leader in voice/chat process•Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related)•Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc•Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools•Should be aware of Ecommerce industry and should have used it in daily professional lifeSoft Skills:•Responsible for smooth and efficient day-to-operations within their team •Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. •Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. •Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Operations:•Facilitate day to day Operations •Handling 2nd level escalated calls. •Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team •Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same •Maintain accurate and updated knowledge of all procedures and systems •Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary •Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information •Encourage and implement best practice across the teamPeople •Managing Team Performance
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/638497
Apply URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/638497
First Seen At2026-06-19 11:26:09Z
Last Seen At2026-06-22 14:43:30Z
Last Checked At2026-06-22 14:43:30Z
Last Changed At2026-06-19 11:26:09Z
Inactive At
Source Posted At2026-06-08 13:10:19Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T14-43-11-471Z-fbfc44f6eca840f6ac42c637ab53bd6f86a5330de336904cfaa6d1252510442e.json
Event Fields
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  "last_changed_at": "2026-06-19T11:26:09.475Z",
  "active_status": "active"
}
Parsed Structured
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    "city": "Maharashtra",
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    "is_remote": false,
    "confidence": 0.9
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T14:43:30.438Z",
  "launch_scope": {
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  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
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}
Extensions
{}
Native Structured
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