AVP Operational Excellence Servicing Modernization

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    "Title": "AVP Operational Excellence Servicing Modernization",
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    "ShortDescriptionStr": "The AVP Operational Excellence Servicing Modernization leads operational transformation initiatives across Latin America by driving process optimization, standardization, and automation. Partners with cross‑functional teams to improve efficiency, ensure operational readiness, and enable scalable, sustainable business operations through continuous improvement and data‑driven decision‑making.",
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    "ExternalDescriptionStr": "<p style=\"text-align: justify;\"><strong>Why GMF?</strong></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.</span></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">The Operational Excellence Lead will drive transformation by leveraging advanced technologies and methodologies. This includes applying AI and process mining tools to automate and optimize servicing operations, using data-driven insights to improve performance, and ensuring process standardization across countries. The role requires strong expertise in Design for Six Sigma (DFSS) to design robust, scalable processes and foster a culture of continuous improvement and innovation. The Lead will also champion change management and team upskilling to ensure successful adoption of new solutions.</span></p>",
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    "ExternalQualificationsStr": "<p><strong>What you need</strong></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Education</strong>: Bachelor’s degree required; Master’s or Lean Six Sigma certification a plus.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Experience</strong>: 7+ years in operational excellence, process improvement, or transformation (preferably in financial services or automotive finance). Demonstrated success leading cross-functional initiatives in matrixed settings.&nbsp;</span></p></li></ul><p style=\"text-align: justify;\">&nbsp;</p><p style=\"text-align: justify;\"><strong>Skills &amp; Knowledge:</strong></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Strong knowledge of Lean, Six Sigma, and continuous improvement methodologies</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Advanced proficiency in applying AI technologies and process mining tools to automate, analyze, and optimize business processes</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Experience with leading process mining platforms (e.g., Celonis, Microsoft Power Automate Process Mining, UiPath) to map workflows and identify improvement opportunities</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Strong knowledge of data-driven decision-making and predictive analytics for performance management and KPI optimization</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Expertise in Design for Six Sigma (DFSS), including methodologies such as DMADV, for designing robust, scalable, and standardized processes&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Demonstrated ability to lead cross-functional teams in Lean, Six Sigma, and continuous improvement initiatives across multiple countries&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Commitment to continuous learning, innovation, and effective change management in adopting new technologies and methodologies&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Ability to analyze complex data and translate insights into actionable strategies&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Excellent communication, facilitation, and stakeholder management skills&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Fluent in English and Spanish or Portuguese preferred</span></p></li></ul><p style=\"line-height: 115%; margin-left: 1in; text-align: justify;\">&nbsp;</p><p style=\"text-align: justify;\"><strong>What we offer</strong></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">At GM Financial we want you to be the most authentic version of yourself. &nbsp;We take care of your work-life balance by programming <strong>wellness</strong> and <strong>integration activities</strong>, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your <strong>community</strong>, while providing you with a competitive <strong>salary and benefits</strong>.&nbsp;</span></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">Some of our global benefits include Extended Maternity &amp; Paternity Leaves, Personal Days &amp; Community Investment hours.&nbsp;</span></p>",
    "InternalQualificationsStr": "<p><strong>What you need</strong></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Education</strong>: Bachelor’s degree required; Master’s or Lean Six Sigma certification a plus.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Experience</strong>: 7+ years in operational excellence, process improvement, or transformation (preferably in financial services or automotive finance). Demonstrated success leading cross-functional initiatives in matrixed settings.&nbsp;</span></p></li></ul><p style=\"text-align: justify;\">&nbsp;</p><p style=\"text-align: justify;\"><strong>Skills &amp; Knowledge:</strong></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Strong knowledge of Lean, Six Sigma, and continuous improvement methodologies</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Advanced proficiency in applying AI technologies and process mining tools to automate, analyze, and optimize business processes</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Experience with leading process mining platforms (e.g., Celonis, Microsoft Power Automate Process Mining, UiPath) to map workflows and identify improvement opportunities</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Strong knowledge of data-driven decision-making and predictive analytics for performance management and KPI optimization</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Expertise in Design for Six Sigma (DFSS), including methodologies such as DMADV, for designing robust, scalable, and standardized processes&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Demonstrated ability to lead cross-functional teams in Lean, Six Sigma, and continuous improvement initiatives across multiple countries&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Commitment to continuous learning, innovation, and effective change management in adopting new technologies and methodologies&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Ability to analyze complex data and translate insights into actionable strategies&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Excellent communication, facilitation, and stakeholder management skills&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Fluent in English and Spanish or Portuguese preferred</span></p></li></ul><p style=\"line-height: 115%; margin-left: 1in; text-align: justify;\">&nbsp;</p><p style=\"text-align: justify;\"><strong>What we offer</strong></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">At GM Financial we want you to be the most authentic version of yourself. &nbsp;We take care of your work-life balance by programming <strong>wellness</strong> and <strong>integration activities</strong>, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your <strong>community</strong>, while providing you with a competitive <strong>salary and benefits</strong>.&nbsp;</span></p><p style=\"text-align: justify;\"><span lang=\"EN-US\">Some of our global benefits include Extended Maternity &amp; Paternity Leaves, Personal Days &amp; Community Investment hours.&nbsp;</span></p>",
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America</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Use Design for Six Sigma (DFSS) to create strong, standardized processes and promote continuous improvement</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Guide the adoption of emerging technologies and encourage ongoing learning to achieve successful transformation and operational excellence.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Process Optimization</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Leads Lean Six Sigma projects to streamline operations and minimize waste.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Establishes standardized processes across multiple countries to ensure consistency and efficiency, while accommodating necessary local adaptations.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Identifies and implements opportunities to achieve scale through workflow consolidation and optimization.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Removes redundant procedures to drive greater operational efficiency.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Utilizes technology to automate routine activities and improve productivity.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Partners with IT and business stakeholders to ensure systems effectively support optimized and automated workflows.</span></p></li></ul></li><li style=\"line-height: 115%;\"><span lang=\"EN-US\"><strong>Performance Management</strong></span><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Establish and monitor KPIs to evaluate both operational efficiency and the success of transformation initiatives.&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Perform root cause analyses and introduce corrective measures to resolve any performance issues.&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Create dashboards and reporting tools that track ongoing progress and measure outcomes effectively.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Change Enablement</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Work with OCM to support process adoption.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Train teams on improvement methods and tools.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Promote change across the organization.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Cross-Functional Collaboration</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Collaborate with Workstream Leads, Vendors, and Country Operations to coordinate plans.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Lead workshops and sessions to gather insights and ensure alignment.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Assist with governance and update the Steering Committee as required.</span></p></li></ul></li></ul>",
    "InternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Operational Strategy &amp; Execution</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Support defining and putting into action the Target Operating Model (TOM).</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Find and carry out process improvements that match transformation objectives.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Ensure that new processes and systems are operationally ready and sustainable.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Use Design for Six Sigma (DFSS) to create strong, standardized processes and promote continuous improvement</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Guide the adoption of emerging technologies and encourage ongoing learning to achieve successful transformation and operational excellence.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Process Optimization</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Leads Lean Six Sigma projects to streamline operations and minimize waste.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Establishes standardized processes across multiple countries to ensure consistency and efficiency, while accommodating necessary local adaptations.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Identifies and implements opportunities to achieve scale through workflow consolidation and optimization.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Removes redundant procedures to drive greater operational efficiency.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Utilizes technology to automate routine activities and improve productivity.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Partners with IT and business stakeholders to ensure systems effectively support optimized and automated workflows.</span></p></li></ul></li><li style=\"line-height: 115%;\"><span lang=\"EN-US\"><strong>Performance Management</strong></span><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Establish and monitor KPIs to evaluate both operational efficiency and the success of transformation initiatives.&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Perform root cause analyses and introduce corrective measures to resolve any performance issues.&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Create dashboards and reporting tools that track ongoing progress and measure outcomes effectively.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Change Enablement</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Work with OCM to support process adoption.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Train teams on improvement methods and tools.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Promote change across the organization.</span></p></li></ul></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\"><strong>Cross-Functional Collaboration</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span lang=\"EN-US\">Collaborate with Workstream Leads, Vendors, and Country Operations to coordinate plans.</span></p></li><li 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