Retail Product Specialist

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    "raw": "Reading, Berkshire, RG2 9ER, United Kingdom",
    "city": "Reading",
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    "confidence": 0.8
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    "jobOpeningName": "Retail Product Specialist ",
    "departmentLabel": "Customer Services",
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    "location": {
      "city": "Reading",
      "state": "Berkshire",
      "postalCode": "RG2 9ER",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: 600\">About Us</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">TentBox was established in 2015, and is the UK’s leading roof tent brand and the facilitator of unforgettable outdoor experiences. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We’re revolutionising adventure and making outdoor exploration simpler and more convenient with a range of high-performance roof tents. So whether you’re a novice camping family, an experienced solo-explorer – or anything in between – you can embrace the freedom to get out and see the world.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: 600\">Our Values</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">Exceptional Products</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Product quality is at the core of everything we do. All our products are designed by our world-class product team in the UK.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">Unrivalled Customer Service</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We care deeply about our customer service, and work tirelessly to ensure everyone has a positive experience with TentBox.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">Inclusive Community</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The TentBox Community is everything to us. We understand that a TentBox is so much more than a product – it's a lifestyle. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: 600\">The Role</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We're opening the very first TentBox store – an owned and operated space where people can come and properly experience what TentBox is all about. This is a huge milestone for us, and we're looking for people who wants to be part of it from day one.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">As a Retail Product Specialist, you'll be the face of TentBox at our brand new Reading store. At the heart of this role, you're someone who loves getting hands-on – showing people our products, sparking that feeling of adventure, and helping them picture themselves out there in the wild with a TentBox on the roof. You're not a pushy seller; you're someone who genuinely loves the outdoors and can bring that energy into every conversation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You'll be based at our new Reading store, with initial training taking place at our Southampton HQ ahead of the opening.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">What you’ll do</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In Store</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Be the face of TentBox in store – welcoming people in, showing them around our tents and accessories, and helping them find the perfect setup for their adventures</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Guide customers through everything they need to know about life with a TentBox – from fitting and compatibility to getting the most out of every trip</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Handle payments and help customers through the buying journey with confidence and warmth</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Bring the TentBox lifestyle to life through hands-on demonstrations – making it easy for people to imagine themselves out there</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Supporting the Wider Team</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Respond to customer queries across phone and digital channels, with support from the wider team</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Resolve delivery-related questions and follow our internal processes and SOPs</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop deep product knowledge so every conversation feels natural and genuinely helpful</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Represent TentBox with the warmth, enthusiasm and expertise our community expects</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">What success looks like</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Customers leave the store feeling genuinely inspired and confident about their TentBox purchase</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You've built strong product knowledge and can answer questions naturally, without needing to refer back constantly</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You're consistently delivering a warm, memorable in-store experience that people talk about</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You're hitting your personal goals and contributing to a strong season for the store</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The wider team trusts you to represent TentBox brilliantly, on your own initiative</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">What we’re looking for</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Someone who genuinely loves the outdoors and can talk about adventure with real enthusiasm</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A natural with people – warm, confident, and able to build rapport quickly</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hands-on and practical – happy to get stuck in with product demos and physical set-ups</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Commercially aware – you understand that great experiences drive great outcomes</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Self-motivated and reliable, especially when working independently in store</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Available to work weekdays and weekends and throughout the summer season (15 June – 30 September) – this is essential</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Happy to come to our HQ in Southampton for onboarding and training ahead of the store opening in June.</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">Tools &amp; skills</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable with point-of-sale or payment systems (full training provided)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Confident communicator, both face-to-face and via phone or digital channels</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Any background in outdoor gear, vehicles, camping, or adventure travel is a big plus – but not essential</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: 600\">What we offer</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">25 days annual leave (pro-rata)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Staff and Friends and Family Discount</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Long Term TentBox Loan</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A front-row seat at the launch of TentBox's first-ever owned store – something genuinely historic for us</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">This is initially a fixed term contract from June - September.</span></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://tentbox.bamboohr.com/careers/100",
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