Senior Product Associate

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    "ExternalDescriptionStr": "<p><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">You are a customer-obsessed product leader who thrives on simplifying complex workflows. You have found the right team.</span></span></p><p><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">As a </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Product Manager</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> within </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Wholesale Payments team</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">, you define and deliver strategic middle office workflows that power an employee-facing servicing and implementations portal. You translate user needs into clear journeys, roadmaps, and backlog priorities while partnering closely with product and technology teams to deliver in agile. You improve internal client experiences by ensuring the platform is intuitive, scalable across roles and geographies, and aligned to strong risk and control expectations.</span></span></p><p>&nbsp;</p><p><span data-teams=\"true\"><strong><u>Job Responsibilities</u></strong></span></p><ul><li><span>Define and deliver a strategic workflows for the middle office service and implementations platform that accounts for a variety of data, roles, lines of business and international locations</span></li><li><span>Work closely with client service and Ops colleagues and key stakeholders to understand needs and pain points of their business processes&nbsp;as well as trends in the competitive marketplace</span></li><li><span>Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal</span></li><li><span>Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users&nbsp; &nbsp; &nbsp;</span></li><li><span>Identify critical dependencies, and other issues and present recommendations for resolution</span></li><li><span>Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes</span></li><li><p><span>Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs&nbsp;</span></p><p>&nbsp;</p><p>&nbsp;</p></li></ul><h2 style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Amplitude; font-size: 20px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 500; letter-spacing: normal; line-height: 24px; margin-bottom: 8px; margin-top: 8px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Required qualifications, capabilities, and skills</h2><ul><li><span data-teams=\"true\">6+ years of experience, including experience in product management or user experience at a financial services, technology, or fintech firm.&nbsp;</span></li><li><span data-teams=\"true\">Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven</span></li><li><span data-teams=\"true\">Creative problem solver, capable of developing innovative and differentiated solutions</span></li><li><span data-teams=\"true\">Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks</span></li><li><span data-teams=\"true\">Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions</span></li><li><span data-teams=\"true\">Fortitude to persevere when confronted with difficult challenges&nbsp; &nbsp; &nbsp;</span></li><li><span data-teams=\"true\">Strong time-management and organizational skills with ability to objectively prioritize</span></li></ul><p>&nbsp;</p><h2 style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Amplitude; font-size: 20px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 500; letter-spacing: normal; line-height: 24px; margin-bottom: 8px; margin-top: 8px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Preferred qualifications, capabilities, and skills</h2><ul><li><span data-teams=\"true\">Experience in Payment Ops space will be a value add.</span></li><li><span data-teams=\"true\">Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience&nbsp; &nbsp;</span></li><li><span data-teams=\"true\">Passion for driving toward an excellent client experience</span></li><li><span data-teams=\"true\">Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified</span></li><li><span data-teams=\"true\">Established track record of delivery of results in a complex environment</span></li><li><span data-teams=\"true\">Solid understanding of lean/agile product development lifecycle and ability to write user stories and manage a feature backlog</span></li><li><span data-teams=\"true\">Knowledge of treasury services, wholesale payments, corporate/commercial banking and client service/implementations functions and platforms a significant plus&nbsp;</span></li></ul>",
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