Solution Delivery Executive (Project & Operations/PH/Manila)

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    "id": "188",
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    "departmentId": "18621",
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    "jobOpeningName": "Solution Delivery Executive (Project & Operations/PH/Manila)  ",
    "departmentLabel": "Solution Delivery & Services (SDS)",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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      "addressCountry": "Indonesia"
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    "datePosted": "2024-09-25",
    "atsLocation": {
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    "description": "<p><span style=\"font-size: 13px\">SWAT Mobility (SWAT) is a leading AI routing technology firm in Southeast Asia and Japan, specialising in resolving vehicle routing challenges. Committed to fostering sustainability, SWAT enhances resource efficiency and reduces carbon emissions. The company offers demand-responsive transportation solutions for the mobility industry and delivery planning for the logistics industry. Our customers are city governments, transport operators, enterprises and business owners. Our solutions aim to enhance overall efficiency and provide cost savings by optimising transportation and delivery services. With over 10 million routes completed across eight markets, SWAT is poised for hypergrowth across the region.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-size: 13px\">Duties</span></span></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Provides leadership to the project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Capable of managing day-to-day operational aspects of an entire project lifecycle</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Liaise with relevant stakeholders to provision development and deployment activities</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Resource management</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Manage key stakeholder relationships with clients, participating companies, bus operators and other partners</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Create and setup service sessions on SWAT’s cool operation interface</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Key focus on project related operations, training and testing related tasks as required</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Other ad-hoc duties as assigned on a day to day basis</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-size: 13px\">Desired Skills:</span></span></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Strong communication skills</span><span style=\"font-size: 13px\">; confidence to speak with clients, operators and users and explain the product</span></li>\n<li><span style=\"font-size: 13px\">Able to build strong processes</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Loves autonomy and independence – able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Loves challenges</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Team player - able to pick up the slack to ensure the smooth running of operations</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Fast learner and technologically savvy, able to pick up new monitoring tools quickly</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Cool-headed </span><span style=\"font-size: 13px\">and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when </span><span style=\"color: #222222; font-size: 13px\">under pressure</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Passionate about customer success</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Street smart and thinks fast on your feet - </span><span style=\"font-size: 13px\">able to navigate out of tricky situations</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Ability to </span><span style=\"font-size: 13px\">prioritise</span><span style=\"color: #222222; font-size: 13px\">, responsible and VERY hands on. This is relevant both on the operation side and on the customer-facing aspects.  </span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Quickly able to judge when escalations are required, but decisive to solve most issues independently</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-size: 13px\">Qualifications:</span></span></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Preferred location of staff: Metro Manila, Philippines</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Bachelor’s degree from a recognized university</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Minimum 3-5 years of project management experience delivering customised solution and/ or system integration type projects in a customer facing environment</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Fluent English for communication with HQ Delivery and Service Teams in Singapore</span></li>\n</ul>\n<ul>\n<li>\n<ul>\n<li><span style=\"font-size: 13px\">Must be able to travel within Philippines</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Training experience (desired)</span></li>\n<li><span style=\"color: #222222; font-size: 13px\">Experience or able to quickly pick up technology concepts, service customisation and handling requirements dealing with app development</span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-size: 13px\">Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)</span></li>\n</ul>\n<p><br></p>",
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    "jobOpeningName": "Solution Delivery Executive (Project & Operations/PH/Manila)  ",
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    "jobOpeningShareUrl": "https://swat.bamboohr.com/careers/188",
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