Client Engagement Manager

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    "description": "<p><span style=\"display:block;font-size:16px;\"><strong>Make a Difference as a <em><u>Client Engagement Manager</u></em> with ReDiscover</strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Join ReDiscover&rsquo;s Urgent Care Department and be part of a mission-driven organization that&rsquo;s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we&rsquo;re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong>Why ReDiscover?</strong></span></p>\r\n\r\n<ul>\r\n\t<li>&nbsp;700+ dedicated professionals</li>\r\n\t<li>Over five decades of community impact</li>\r\n\t<li>A culture grounded in compassion, collaboration, and growth</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong>About the Urgent Care Program</strong></span></p>\r\n\r\n<p>The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it&#39;s kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client&#39;s and community&#39;s needs.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong>What You&rsquo;ll Do</strong></span></p>\r\n\r\n<ul>\r\n\t<li>Direct the daily operations of the office using the centralized client paperwork, insurance&nbsp;verification, and intake process.</li>\r\n\t<li>Oversee the overall client experience from first contact to ongoing services by overseeing the administrative aspects of client paperwork, providing a welcoming client environment and assisting with wait lists, transfers, and referrals in collaboration with access specialist team.</li>\r\n\t<li>Coordinate hiring, orientation, development and coaching/counseling of all assigned team members.&nbsp; This also includes directing, training, and managing staff with duties included in the client workflow.</li>\r\n\t<li>Ensure the medical office is appropriately staffed and provides backup coverage as needed.</li>\r\n\t<li>Ensure daily cash reconciliation of collected client payments is balanced and processed to send to centralized accounting.</li>\r\n\t<li>Reports facility issues identified at the site (with the centralized facility team), assists with van pick-up scheduling, and manages supply orders as&nbsp; needed.</li>\r\n\t<li>Participates in review meetings with the Director of Client Engagement and site management to&nbsp;establish project priorities and to communicate&nbsp; process improvement ideas.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong>Requirements of the Position</strong></span></p>\r\n\r\n<ul>\r\n\t<li>Bachelor&rsquo;s Degree in Business, Healthcare Administration or related field or equivalent discipline&nbsp;from an accredited university preferred; minimum of a High School Diploma or GED required.</li>\r\n\t<li>Minimum of 3 years of similar position-related experience required.&nbsp; Previous Management Experience is required.</li>\r\n\t<li>Knowledge of client intake and billing in a healthcare environment.</li>\r\n\t<li>Proficiency gained through prior employment and training in Electronic Health Records (EHR) and&nbsp;patient registration systems preferred. Familiarity with agency specific EHR system (i.e. Qualifacts&nbsp;CareLogic) is highly preferred.</li>\r\n\t<li>Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as&nbsp;the use of email.</li>\r\n\t<li>Good written, oral, and interpersonal communication skills.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong>Grow With Us</strong></span></p>\r\n\r\n<p>We&rsquo;re committed to your professional development and will support your growth as a Client Engagement Manager through training, collaboration, and meaningful work.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Ready to join a team that&rsquo;s passionate about people? Apply today and help make wellness accessible for all.</strong></p>\r\n",
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