IT Technician II in Gainesville, FL

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    "description": "<p><u><strong>The Collier Companies is seeking an IT Help Desk Technician to join our team!</strong></u></p>\n\n<p>&nbsp;</p>\n\n<p>This is an on-site role, reporting from one of The Collier Companies&rsquo; Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States.</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">We are seeking a highly motivated and technically skilled IT Technician II to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization.</span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><strong><u>Perks &ndash; The Good Stuff:</u></strong></p>\n\n<ul>\n\t<li>The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.</li>\n\t<li>Up to 24 days off during your first year with an annual increase!</li>\n\t<li>Stylish TCC logo attire provided.</li>\n\t<li>Comprehensive medical, dental &amp; vision insurance.</li>\n\t<li>Group &amp; supplemental life insurance policy options.</li>\n\t<li>Healthcare reimbursement account&nbsp;&amp;&nbsp;legal services insurance.</li>\n\t<li>Career growth opportunities.</li>\n\t<li>Industry education opportunities.</li>\n</ul>\n",
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Gainesville was recently ranked as one of the top 10 places to live in the United States.\\n\\nWe are seeking a highly motivated and technically skilled IT Technician II to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization.\\n\\nThe ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.\\n\\n&nbsp;\\n\\nPerks &ndash; The Good Stuff:\\n\\n\\n\\tThe Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.\\n\\tUp to 24 days off during your first year with an annual increase!\\n\\tStylish TCC logo attire provided.\\n\\tComprehensive medical, dental &amp; vision insurance.\\n\\tGroup &amp; supplemental life insurance policy options.\\n\\tHealthcare reimbursement account&nbsp;&amp;&nbsp;legal services insurance.\\n\\tCareer growth opportunities.\\n\\tIndustry education opportunities.\\n\\nQualificationsPrimary Responsibilities\\n\\n\\n\\tProvide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware\\n\\tTroubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues\\n\\tAdminister and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)\\n\\tDeploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment\\n\\tManage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune\\n\\tUtilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details\\n\\tSupport user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control\\n\\tAssist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation\\n\\tCollaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives\\n\\tMaintain technical documentation, knowledge base articles, and standard operating procedures\\n\\tMonitor ticket queues and ensure service level expectations are consistently achieved\\n\\tParticipate in system upgrades, deployments, migrations, and IT improvement initiatives\\n\\n\\n\\n\\n\\nRequired Qualifications\\n\\n\\n\\tMinimum 3+ years of professional IT support experience in a corporate or enterprise environment\\n\\tMinimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments\\n\\tStrong technical knowledge of:\\n\\t\\n\\t\\tWindows 10 and Windows 11 administration and troubleshooting\\n\\t\\tMicrosoft Intune / Endpoint Manager\\n\\t\\tAzure Active Directory (Entra ID)\\n\\t\\tMicrosoft 365 administration and support\\n\\t\\tDesktop imaging, software deployment, and endpoint configuration\\n\\t\\n\\t\\n\\tExperience supporting macOS devices in a business environment\\n\\tExperience utilizing Zendesk or similar ITSM/ticketing platforms\\n\\tUnderstanding of Active Directory, group policy, account administration, and endpoint security best practices\\n\\tWorking knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting\\n\\tStrong analytical, troubleshooting, and problem-solving abilities\\n\\tExcellent written and verbal communication skills\\n\\tDemonstrated commitment to delivering exceptional customer service and end-user support\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tExperience with endpoint protection and vulnerability management solutions\\n\\tExperience supporting hybrid and remote workforce environments\\n\\tFamiliarity with scripting or automation tools such as PowerShell is a plus\\n\\tExperience working within structured ITIL or service management environments\\n\\n\\nHighly Desired Certifications\\n\\n\\n\\tMicrosoft Certified: Modern Desktop Administrator Associate\\n\\tMicrosoft 365 Certified\\n\\tAzure Fundamentals or Azure Administrator Associate\\n\\n\\nDesired Certifications\\n\\n\\n\\tCompTIA A+\\n\\tCompTIA Network+\\n\\tCompTIA Security+\\n\\n\\n\\n\\n\\nSoft Skills &amp; Attributes\\n\\n\\n\\tCustomer-focused mindset with strong interpersonal skills\\n\\tAbility to communicate technical concepts to non-technical users\\n\\tStrong organizational and time management skills\\n\\tAbility to manage multiple priorities and escalations effectively\\n\\tSelf-motivated with the ability to work independently and collaboratively\\n\\tStrong attention to detail and commitment to operational excellence\\n\\n\\n\\n\\n\\nWork Environment\\n\\n\\n\\tFull-time onsite position\\n\\tParticipation in a rotating weekly on-call schedule for after-hours support and incident response is required\\n\\tOccasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution\\n\\tAbility to lift and transport IT equipment including desktops, monitors, and related hardware as needed\\n\\n\\n&nbsp;\\n\\nOur Culture &ndash; How We&rsquo;re Different:\\n\\n&nbsp;\\n\\nThe Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.\\n\\n&nbsp;\\n\\n\\n\\tAt The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.\\n\\tOur external mission is&nbsp;PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.\\n\\tWe are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.\\n\\tWe PRIDE ourselves on working and growing with the principles taught in &ldquo;The 7 Habits of Highly Effective People&rdquo;, written by Stephen Covey.\\n\\tThe Collier Companies Team Members are committed to CANI (Constant &amp; Never-Ending Improvement) &amp; to utilizing our I&amp;R (Initiative &amp; Resourcefulness) to find solutions that are BOTH E&amp;E (Efficient &amp; Effective) that we implement via IIT (I Intend To ____)\\n\\tWe are committed to ONGOING LEARNING &ndash; At The&nbsp;Collier Companies &amp; sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.\\n\\tWe also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.\\n\\tGROWTH &ndash; We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!\\n\\tWe bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.\\n\\tROOTED &ndash; We are privately owned and have been in business since the 1970&rsquo;s. We currently own and manage over 12,000 apartment homes and we&rsquo;re pacing over 1,000 new apartment home construction starts each year.\\n\\n\\n&nbsp;\\n\\nAt The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities,&nbsp;they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.\\n\\n&nbsp;\\n\\nPROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES\\n\\n&nbsp;\\n\\nBackground checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.\\n\\n&nbsp;\\n\\nThese are required steps in the hiring process.\\n\\nThe Collier Companies is an Equal Opportunity Employer\\n\\n#LI-Onsite\\n\\n#INDHP\\n\",\"responsibilities\":\"The Collier Companies is seeking an IT Help Desk Technician to join our team!\\n\\n&nbsp;\\n\\nThis is an on-site role, reporting from one of The Collier Companies&rsquo; Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States.\\n\\nWe are seeking a highly motivated and technically skilled IT Technician II to join our onsite Information Technology team. 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Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.\\n\\n&nbsp;\\n\\nPerks &ndash; The Good Stuff:\\n\\n\\n\\tThe Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.\\n\\tUp to 24 days off during your first year with an annual increase!\\n\\tStylish TCC logo attire provided.\\n\\tComprehensive medical, dental &amp; vision insurance.\\n\\tGroup &amp; supplemental life insurance policy options.\\n\\tHealthcare reimbursement account&nbsp;&amp;&nbsp;legal services insurance.\\n\\tCareer growth opportunities.\\n\\tIndustry education opportunities.\\n\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"The Collier Companies\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=45E39F86368458C6E459E1E16A47B5CE\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"220 N Main Street\",\"addressLocality\":\"Gainesville\",\"addressRegion\":\"FL\",\"postalCode\":32601,\"addressCountry\":\"USA\"}},\"qualifications\":\"Primary Responsibilities\\n\\n\\n\\tProvide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware\\n\\tTroubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues\\n\\tAdminister and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)\\n\\tDeploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment\\n\\tManage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune\\n\\tUtilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details\\n\\tSupport user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control\\n\\tAssist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation\\n\\tCollaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives\\n\\tMaintain technical documentation, knowledge base articles, and standard operating procedures\\n\\tMonitor ticket queues and ensure service level expectations are consistently achieved\\n\\tParticipate in system upgrades, deployments, migrations, and IT improvement initiatives\\n\\n\\n\\n\\n\\nRequired Qualifications\\n\\n\\n\\tMinimum 3+ years of professional IT support experience in a corporate or enterprise environment\\n\\tMinimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments\\n\\tStrong technical knowledge of:\\n\\t\\n\\t\\tWindows 10 and Windows 11 administration and troubleshooting\\n\\t\\tMicrosoft Intune / Endpoint Manager\\n\\t\\tAzure Active Directory (Entra ID)\\n\\t\\tMicrosoft 365 administration and support\\n\\t\\tDesktop imaging, software deployment, and endpoint configuration\\n\\t\\n\\t\\n\\tExperience supporting macOS devices in a business environment\\n\\tExperience utilizing Zendesk or similar ITSM/ticketing platforms\\n\\tUnderstanding of Active Directory, group policy, account administration, and endpoint security best practices\\n\\tWorking knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting\\n\\tStrong analytical, troubleshooting, and problem-solving abilities\\n\\tExcellent written and verbal communication skills\\n\\tDemonstrated commitment to delivering exceptional customer service and end-user support\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tExperience with endpoint protection and vulnerability management solutions\\n\\tExperience supporting hybrid and remote workforce environments\\n\\tFamiliarity with scripting or automation tools such as PowerShell is a plus\\n\\tExperience working within structured ITIL or service management environments\\n\\n\\nHighly Desired Certifications\\n\\n\\n\\tMicrosoft Certified: Modern Desktop Administrator Associate\\n\\tMicrosoft 365 Certified\\n\\tAzure Fundamentals or Azure Administrator Associate\\n\\n\\nDesired Certifications\\n\\n\\n\\tCompTIA A+\\n\\tCompTIA Network+\\n\\tCompTIA Security+\\n\\n\\n\\n\\n\\nSoft Skills &amp; Attributes\\n\\n\\n\\tCustomer-focused mindset with strong interpersonal skills\\n\\tAbility to communicate technical concepts to non-technical users\\n\\tStrong organizational and time management skills\\n\\tAbility to manage multiple priorities and escalations effectively\\n\\tSelf-motivated with the ability to work independently and collaboratively\\n\\tStrong attention to detail and commitment to operational excellence\\n\\n\\n\\n\\n\\nWork Environment\\n\\n\\n\\tFull-time onsite position\\n\\tParticipation in a rotating weekly on-call schedule for after-hours support and incident response is required\\n\\tOccasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution\\n\\tAbility to lift and transport IT equipment including desktops, monitors, and related hardware as needed\\n\\n\\n&nbsp;\\n\\nOur Culture &ndash; How We&rsquo;re Different:\\n\\n&nbsp;\\n\\nThe Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.\\n\\n&nbsp;\\n\\n\\n\\tAt The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.\\n\\tOur external mission is&nbsp;PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.\\n\\tWe are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.\\n\\tWe PRIDE ourselves on working and growing with the principles taught in &ldquo;The 7 Habits of Highly Effective People&rdquo;, written by Stephen Covey.\\n\\tThe Collier Companies Team Members are committed to CANI (Constant &amp; Never-Ending Improvement) &amp; to utilizing our I&amp;R (Initiative &amp; Resourcefulness) to find solutions that are BOTH E&amp;E (Efficient &amp; Effective) that we implement via IIT (I Intend To ____)\\n\\tWe are committed to ONGOING LEARNING &ndash; At The&nbsp;Collier Companies &amp; sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.\\n\\tWe also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.\\n\\tGROWTH &ndash; We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!\\n\\tWe bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.\\n\\tROOTED &ndash; We are privately owned and have been in business since the 1970&rsquo;s. We currently own and manage over 12,000 apartment homes and we&rsquo;re pacing over 1,000 new apartment home construction starts each year.\\n\\n\\n&nbsp;\\n\\nAt The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities,&nbsp;they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.\\n\\n&nbsp;\\n\\nPROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES\\n\\n&nbsp;\\n\\nBackground checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.\\n\\n&nbsp;\\n\\nThese are required steps in the hiring process.\\n\\nThe Collier Companies is an Equal Opportunity Employer\\n\\n#LI-Onsite\\n\\n#INDHP\\n\",\"experienceRequirements\":\"Primary Responsibilities\\n\\n\\n\\tProvide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware\\n\\tTroubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues\\n\\tAdminister and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)\\n\\tDeploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment\\n\\tManage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune\\n\\tUtilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details\\n\\tSupport user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control\\n\\tAssist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation\\n\\tCollaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives\\n\\tMaintain technical documentation, knowledge base articles, and standard operating procedures\\n\\tMonitor ticket queues and ensure service level expectations are consistently achieved\\n\\tParticipate in system upgrades, deployments, migrations, and IT improvement initiatives\\n\\n\\n\\n\\n\\nRequired Qualifications\\n\\n\\n\\tMinimum 3+ years of professional IT support experience in a corporate or enterprise environment\\n\\tMinimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments\\n\\tStrong technical knowledge of:\\n\\t\\n\\t\\tWindows 10 and Windows 11 administration and troubleshooting\\n\\t\\tMicrosoft Intune / Endpoint Manager\\n\\t\\tAzure Active Directory (Entra ID)\\n\\t\\tMicrosoft 365 administration and support\\n\\t\\tDesktop imaging, software deployment, and endpoint configuration\\n\\t\\n\\t\\n\\tExperience supporting macOS devices in a business environment\\n\\tExperience utilizing Zendesk or similar ITSM/ticketing platforms\\n\\tUnderstanding of Active Directory, group policy, account administration, and endpoint security best practices\\n\\tWorking knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting\\n\\tStrong analytical, troubleshooting, and problem-solving abilities\\n\\tExcellent written and verbal communication skills\\n\\tDemonstrated commitment to delivering exceptional customer service and end-user support\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tExperience with endpoint protection and vulnerability management solutions\\n\\tExperience supporting hybrid and remote workforce environments\\n\\tFamiliarity with scripting or automation tools such as PowerShell is a plus\\n\\tExperience working within structured ITIL or service management environments\\n\\n\\nHighly Desired Certifications\\n\\n\\n\\tMicrosoft Certified: Modern Desktop Administrator Associate\\n\\tMicrosoft 365 Certified\\n\\tAzure Fundamentals or Azure Administrator Associate\\n\\n\\nDesired Certifications\\n\\n\\n\\tCompTIA A+\\n\\tCompTIA Network+\\n\\tCompTIA Security+\\n\\n\\n\\n\\n\\nSoft Skills &amp; Attributes\\n\\n\\n\\tCustomer-focused mindset with strong interpersonal skills\\n\\tAbility to communicate technical concepts to non-technical users\\n\\tStrong organizational and time management skills\\n\\tAbility to manage multiple priorities and escalations effectively\\n\\tSelf-motivated with the ability to work independently and collaboratively\\n\\tStrong attention to detail and commitment to operational excellence\\n\\n\\n\\n\\n\\nWork Environment\\n\\n\\n\\tFull-time onsite position\\n\\tParticipation in a rotating weekly on-call schedule for after-hours support and incident response is required\\n\\tOccasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution\\n\\tAbility to lift and transport IT equipment including desktops, monitors, and related hardware as needed\\n\\n\\n&nbsp;\\n\\nOur Culture &ndash; How We&rsquo;re Different:\\n\\n&nbsp;\\n\\nThe Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.\\n\\n&nbsp;\\n\\n\\n\\tAt The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.\\n\\tOur external mission is&nbsp;PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.\\n\\tWe are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.\\n\\tWe PRIDE ourselves on working and growing with the principles taught in &ldquo;The 7 Habits of Highly Effective People&rdquo;, written by Stephen Covey.\\n\\tThe Collier Companies Team Members are committed to CANI (Constant &amp; Never-Ending Improvement) &amp; to utilizing our I&amp;R (Initiative &amp; Resourcefulness) to find solutions that are BOTH E&amp;E (Efficient &amp; Effective) that we implement via IIT (I Intend To ____)\\n\\tWe are committed to ONGOING LEARNING &ndash; At The&nbsp;Collier Companies &amp; sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.\\n\\tWe also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.\\n\\tGROWTH &ndash; We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!\\n\\tWe bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.\\n\\tROOTED &ndash; We are privately owned and have been in business since the 1970&rsquo;s. We currently own and manage over 12,000 apartment homes and we&rsquo;re pacing over 1,000 new apartment home construction starts each year.\\n\\n\\n&nbsp;\\n\\nAt The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities,&nbsp;they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.\\n\\n&nbsp;\\n\\nPROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES\\n\\n&nbsp;\\n\\nBackground checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.\\n\\n&nbsp;\\n\\nThese are required steps in the hiring process.\\n\\nThe Collier Companies is an Equal Opportunity Employer\\n\\n#LI-Onsite\\n\\n#INDHP\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Primary Responsibilities</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain technical documentation, knowledge base articles, and standard operating procedures</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Monitor ticket queues and ensure service level expectations are consistently achieved</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Participate in system upgrades, deployments, migrations, and IT improvement initiatives</span></span></li>\n</ul>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Required Qualifications</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Minimum 3+ years of professional IT support experience in a corporate or enterprise environment</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong technical knowledge of:</span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Windows 10 and Windows 11 administration and troubleshooting</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Microsoft Intune / Endpoint Manager</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Azure Active Directory (Entra ID)</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Microsoft 365 administration and support</span></span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Desktop imaging, software deployment, and endpoint configuration</span></span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience supporting macOS devices in a business environment</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience utilizing Zendesk or similar ITSM/ticketing platforms</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Understanding of Active Directory, group policy, account administration, and endpoint security best practices</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong analytical, troubleshooting, and problem-solving abilities</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Excellent written and verbal communication skills</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrated commitment to delivering exceptional customer service and end-user support</span></span></li>\n</ul>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Preferred Qualifications</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience with endpoint protection and vulnerability management solutions</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience supporting hybrid and remote workforce environments</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Familiarity with scripting or automation tools such as PowerShell is a plus</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience working within structured ITIL or service management environments</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Highly Desired Certifications</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Microsoft Certified: Modern Desktop Administrator Associate</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Microsoft 365 Certified</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Azure Fundamentals or Azure Administrator Associate</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Desired Certifications</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">CompTIA A+</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">CompTIA Network+</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">CompTIA Security+</span></span></li>\n</ul>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Soft Skills &amp; Attributes</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Customer-focused mindset with strong interpersonal skills</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to communicate technical concepts to non-technical users</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong organizational and time management skills</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to manage multiple priorities and escalations effectively</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Self-motivated with the ability to work independently and collaboratively</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong attention to detail and commitment to operational excellence</span></span></li>\n</ul>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work Environment</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Full-time onsite position</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Participation in a rotating weekly on-call schedule for after-hours support and incident response is required</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution</span></span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong><u>Our Culture &ndash; How We&rsquo;re Different:</u></strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li>At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.</li>\n\t<li>Our external mission is&nbsp;PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.</li>\n\t<li>We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.</li>\n\t<li>We PRIDE ourselves on working and growing with the principles taught in <em>&ldquo;The 7 Habits of Highly Effective People&rdquo;</em>, written by Stephen Covey.</li>\n\t<li>The Collier Companies Team Members are committed to CANI (<em>Constant &amp; Never-Ending Improvement</em>) &amp; to utilizing our I&amp;R (<em>Initiative &amp; Resourcefulness</em>) to find solutions that are BOTH E&amp;E (<em>Efficient &amp; Effective</em>) that we implement via IIT (<em>I Intend To ____</em>)</li>\n\t<li>We are committed to ONGOING LEARNING &ndash; At The&nbsp;Collier Companies &amp; sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.</li>\n\t<li>We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.</li>\n\t<li>GROWTH &ndash; We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!</li>\n\t<li>We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.</li>\n\t<li>ROOTED &ndash; We are privately owned and have been in business since the 1970&rsquo;s. We currently own and manage over 12,000 apartment homes and we&rsquo;re pacing over 1,000 new apartment home construction starts each year.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>At <strong>The Collier Companies</strong>, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities,&nbsp;they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.</p>\n\n<p>&nbsp;</p>\n\n<p><strong><u>PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES</u></strong></p>\n\n<p>&nbsp;</p>\n\n<p><em>Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.</em></p>\n\n<p>&nbsp;</p>\n\n<p><strong>These are required steps in the hiring process.</strong></p>\n\n<p><em>The Collier Companies is an Equal Opportunity Employer</em></p>\n\n<p><em>#LI-Onsite</em></p>\n\n<p><em>#INDHP</em></p>\n",
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