Universal Laptop (UL) Life Cycle Replacement

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    "requisitionDescription": "<div><p data-pasted=\"true\">Blackwatch International Corporation (Blackwatch) is a small business founded in 2010 and dedicated to supporting Federal business and national security objectives. Our headquarters are in McLean, VA, with satellite offices in Sacramento, CA.</p><p>Blackwatch invests in innovation and quality for our customers and staff, holding corporate-level ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 and CMMI Level 3 certifications. We are a leading provider of information technology (IT) infrastructure, cybersecurity, DevSecOps, data exploitation, and engineering services, specializing in large and complex projects. Blackwatch is dedicated to growth and offers a dynamic working environment with multiple opportunities for advancement.</p><table border=\"1\" dir=\"ltr\"><colgroup><col style=\"width: 17.9485%;\"><col style=\"width: 82.0515%;\"></colgroup><tbody><tr><td class=\"FirstRow FirstCol SCXW69018389 BCX4\"><p><strong>Function</strong></p></td><td class=\"FirstRow LastCol SCXW69018389 BCX4\"><p><strong>Operational Role</strong></p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Project Management</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Oversight of all workstreams, government stakeholder engagement, reporting to COR, issue escalation, continuous process improvement</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Scheduling</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>User list management, verification coordination, deployment slot assignment, BU representative coordination, shared mailbox management</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>SharePoint Platform</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Maintenance of the operational platform: user portal, Power Apps verification workflows, Power BI dashboards, scheduling data</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Deployment- On-Campus</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Physical workstation replacement, hardware installation, cable management, data transfer, RFID scanning, after-hours execution</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Deployment- Hotelier</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Pre-ship configuration, data migration, packaging, label creation coordination, shipment handoff to logistics</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Quality Control (QC)</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Post-deployment support for all users: 3-day on-campus window, 5-day hotelier window. Acts as proprietary help desk for this program.</p></td></tr><tr><td class=\"FirstCol SCXW69018389 BCX4\"><p>Logistics/Warehouse</p></td><td class=\"LastCol SCXW69018389 BCX4\"><p>Asset receipt from hardware vendor, inventory management, equipment staging, FedEx account management, shipping, returns processing.</p></td></tr><tr><td class=\"FirstCol LastRow SCXW69018389 BCX4\"><p>Government Coordination</p></td><td class=\"LastCol LastRow SCXW69018389 BCX4\"><p>COR reporting, BU representative engagement, ODC approval requests, issue notification, Service Desk coordination</p></td></tr></tbody></table><p><br></p><p data-pasted=\"true\"><strong>Position Location</strong>: On-site in Alexandria, VA; remote (only if authorized)</p><p><strong>Position Type</strong>: Regular</p><p><strong>Years of experience</strong>: 3</p><p><strong>Security Clearance</strong>: Public Trust</p><p><strong>US Citizenship Required</strong>: Yes, must have Real ID</p><p><strong><u>Program Background and Scope:</u></strong></p><p>The USPTO Workstation Life Cycle Replacement Program &mdash; referred to throughout this document as the UL Refresh &mdash; is an active, enterprise-scale program supporting the lifecycle replacement of approximately 14,000-18,000+ devices across the United States Patent and Trademark Office. The program supports USPTO&#39;s Office of Chief Information Officer (OCIO) and serves multiple business units including OCIO, EEO, CFO, Contractors, and the Patents and Trademarks organizations.</p><p>Devices in scope include Universal Laptops (ULs), monitors, docking stations, printers, webcams, keyboards, mice, and associated peripherals. The program operates on a continuous four-year replacement cycle.</p><p>The UL Refresh operates a hybrid deployment model reflecting USPTO&#39;s telework posture. Approximately 70% of the user population works from an alternate worksite (home), requiring a shipping-based deployment model in addition to on-campus execution.</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">On-Campus Users: Deployed in-person at USPTO Alexandria campus, Monday &mdash; Friday including after-hours (6:00 PM &mdash; Midnight). Approximately 30% of deployments occur after 5:00 PM.</li><li style=\"margin-left: 24px;\">Hoteliers / Telework Users: Equipment configured,validated, and shipped Monday &mdash; Thursday. Nextbusiness day delivery, signaturerequired,insuredand tracked.</li><li style=\"margin-left: 24px;\">Regional Office Users: Approximately 35 employees per</li></ul><p><strong>What this Program Runs</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Scheduling&mdash; User lists, Power Appsverification, BU coordination</li><li style=\"margin-left: 24px;\">SharePointPlatform&mdash; Custom-built;Power Apps + Power BI integrated</li><li style=\"margin-left: 24px;\">Deployment&mdash; On-campus(Including, after-hours) &amp; hotelier/telework shipping</li><li style=\"margin-left: 24px;\">Quality Control&mdash; Proprietary post-deploy help desk;3&ndash;5-daywindows</li><li style=\"margin-left: 24px;\">Logistics&mdash;Asset receipt, chain ofcustody, FedEx, returns, hard drives</li><li style=\"margin-left: 24px;\">Gov. Coordination&mdash; COR, ProductOwner BU reps, Service Desk</li><li style=\"margin-left: 24px;\">Reporting&mdash; 10 contractualdeliverables, 4 produced daily</li></ul><p><strong>Deployment Population &amp; Model</strong></p><p>The UL Refresh operates a hybrid deployment model reflecting USPTO&#39;s telework posture. Approximately 70% of the user population works from an alternate worksite (home), requiring a shipping-based deployment model in addition to on-campus execution.</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">On-Campus Users: Deployed in-person at USPTO Alexandria campus, Monday &mdash; Friday including after-hours (6:00 PM &mdash; Midnight). Approximately 30% of deployments occur after 5:00 PM.</li><li style=\"margin-left: 24px;\">Hoteliers / Telework Users: Equipment configured,validated, and shipped Monday &mdash; Thursday. Nextbusiness day delivery, signaturerequired,insuredand tracked.</li><li style=\"margin-left: 24px;\">Regional Office Users: Approximately 35 employees per location in Detroit, San Jose, and Dallas.Coordinated separately from main campus operations.</li></ul><p><br></p></div>\n",
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