IT Support Technical Lead - Onsite

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    "datePosted": "2024-06-06T20:23:54.044Z",
    "description": "<h2>Overview</h2>\n<p><strong>ABOUT EAGLEPICHER</strong></p>\n<p>EaglePicher Technologies is driving the electrification of defense, aviation and space. We provide the broadest range of battery systems in the world for the most demanding applications. We develop leading-edge products that make drones fly higher, undersea vessels run longer, aircraft fly farther, rockets launch safely and satellites operate longer. With our cutting-edge research and manufacturing, we continue to set new standards in the industry. For 100 years, we have provided mission-critical power solutions to the defense, aviation and space markets. EaglePicher provides custom battery assemblies, battery management systems, pyrotechnic devices and other power solutions.</p>\n<p> </p>\n<p>Our employees are passionate, dedicated and empowered to realize our vision.  We strive for the right mix of people with diverse backgrounds personalities and perspectives, and to ensure this works, we create an inclusive work environment that places a premium on communication and collaboration.  At EaglePicher, we will give you the opportunity to harness all that is within you with access to the latest tools, information and training.</p>\n<p> </p>\n<p>EaglePicher is headquartered in Joplin, MO with manufacturing and research and development facilities in Joplin, MO, Seneca, MO, Pittsburg, KS, and Southbridge, MA.</p>\n<p> </p>\n<p>For more information visit www.eaglepicher.com</p>\n<p> </p>\n<p><strong>ABOUT THE POSITION</strong></p>\n<p>Serve as an escalation point and deliver technical assistance to team members and end users, both local and remote. Answer questions and resolve computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to team members and end users by identifying problems, researching answers, and guiding end users through corrective steps. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide Help Desk support for end-user and PC issues and requests.</li>\n <li>Serves as a point of escalation for team members, the department, and end users.</li>\n <li>Facilitate training of new team members on procedures and tools used for their role.</li>\n <li>Assist with vetting and interviewing potential candidates for open System Support positions.</li>\n <li>Leads small team projects & support large department and business projects.</li>\n <li>Assist in procuring hardware and software.</li>\n <li>Aid in the development in documentation and procedures for the System Support team.</li>\n <li>Complete tasks such as hardware inventory, shipping, testing, etc.</li>\n <li>Works independently or as a team member on new applications, processes, or projects.</li>\n <li>Able to work and make decisions under minimal supervision. </li>\n <li>Applies thorough understanding and broad application of technical principles, theories, and concepts.</li>\n <li>All other duties as assigned.</li>\n</ul>\n<p><strong>Additional Training Requirements</strong></p>\n<p>A+ and/or ITIL Certification</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor’s Degree in Business or Information Technology Preferred.</li>\n <li>5 to 9 years of general technical support experience and 1 to 3 years of leadership experience or an equivalent combination of both.</li>\n <li>Advanced working knowledge of Windows Active Directory, Windows OS, Mac OS and VPN.</li>\n <li>Experience with Microsoft 365, VOIP, networked printers, laptops, and workstations.</li>\n <li>Aptitude for following established procedures while working independently.</li>\n <li>Capable of working independently or in a group</li>\n <li>Experience troubleshooting and documenting Software and Hardware issues including mobile devices.</li>\n <li>Proficiency for communicating effectively both orally and in writing, in person and by telephone.</li>\n <li>Ability to deliver training to end users, whose technical skills may range from beginner to expert.</li>\n <li>Knack for immediate self-education in use of new systems and software applications.</li>\n <li>Strong customer service skills and technical phone support experience</li>\n <li>An understanding of the impact of technology on remotely located end users.</li>\n <li>U.S. Persons</li>\n</ul>\n<p> </p>\n<p><strong>PERKS OF BEING AN EAGLEPICHER EMPLOYEE</strong>Some of the great things about being an EaglePicher employee include:</p>\n<ul>\n <li>Medical, dental, vision, life, and disability insurance;</li>\n <li>10 paid holidays and PTO;</li>\n <li>Matching 401K;</li>\n <li>Annual Profit Sharing;</li>\n <li>Tuition reimbursement;</li>\n <li>Dependent scholarship programs.</li>\n</ul>",
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