Home › Companies › DF82F4FEC533913CE59D380DC7829351 › IT Support Specialist
IT Support Specialist
DF82F4FEC533913CE59D380DC7829351 · Red Cat Corporate - Salt Lake City, UT 84115; 2800 S West Temple, Suite 5, Salt Lake City, UT, 84115, USA · Remote · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | DF82F4FEC533913CE59D380DC7829351 |
| Title | IT Support Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Salt Lake City, UT, United States |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-24 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from DF82F4FEC533913CE59D380DC7829351. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Salt Lake City. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | DF82F4FEC533913CE59D380DC7829351 |
| Source | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| ATS provider | Paycom ATS |
Description
Description
Position Summary
We are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment.
You will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. In a fast-scaling company, this role is equal parts troubleshooting, follow-through, documentation, and customer service.
Essential Duties and Responsibilities
Own the day-to-day service desk queue: triage, prioritize, document, and resolve common incidents and service requests, and escalate issues that move beyond defined frontline support scope.
Provide end-user support for laptops, peripherals, printers, conferencing tools, connectivity basics, and common software issues across Windows, macOS, and Linux environments.
Support the full user lifecycle by creating, updating, and removing accounts; assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests.
Prepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune.
Support a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards.
Maintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests.
Create and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently.
Partner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths.
Required Qualifications
3+ years of experience in an IT support role
Foundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting.
Basic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study.
Strong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users.
Comfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation.
Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN
Ability to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees.
Additional Desired Qualifications
Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training.
CompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus.
Familiarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar.
Exposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration.
Physical Requirements and Working Conditions
Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
Occasional off-hours or weekend work required for emergency facility responses or projects as needed
Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.
Background Check
This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.
EEO and ITAR/EAR Work Authorization Disclosure
Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.
E-Verify
The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.
Compensation: Base pay, plus generous annual equity package and potential bonuses.
Full job record
| Job ID | 12b6cf19b2742b4e2f9426b5e722ac33166d8b21 |
| Org ID | 0ba30d0c-7802-468e-8b2f-34b1ccb00b80 |
| Source ID | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| Board ID | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| Provider | paycom |
| Provider Job Key | 334219 |
| Title | IT Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Red Cat Corporate - Salt Lake City, UT 84115; 2800 S West Temple, Suite 5, Salt Lake City, UT, 84115, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | UT |
| City | Salt Lake City |
| Salary Raw | Description Position Summary We are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment. You will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. In a fast-scaling company, this role is equal parts troubleshooting, follow-through, documentation, and customer service. Essential Duties and Responsibilities Own the day-to-day service desk queue: triage, prioritize, document, and resolve common incidents and service requests, and escalate issues that move beyond defined frontline support scope. Provide end-user support for laptops, peripherals, printers, conferencing tools, connectivity basics, and common software issues across Windows, macOS, and Linux environments. Support the full user lifecycle by creating, updating, and removing accounts; assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests. Prepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune. Support a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards. Maintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests. Create and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently. Partner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths. Required Qualifications 3+ years of experience in an IT support role Foundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting. Basic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study. Strong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users. Comfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation. Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN Ability to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees. Additional Desired Qualifications Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training. CompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus. Familiarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar. Exposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration. Physical Requirements and Working Conditions Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time. Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis. Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy. May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations. Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment. Occasional off-hours or weekend work required for emergency facility responses or projects as needed Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks. Background Check This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law. EEO and ITAR/EAR Work Authorization Disclosure Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization. E-Verify The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules. Compensation: Base pay, plus generous annual equity package and potential bonuses. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=334219&clientkey=DF82F4FEC533913CE59D380DC7829351 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=334219&clientkey=DF82F4FEC533913CE59D380DC7829351 |
| First Seen At | 2026-05-31 19:07:33Z |
| Last Seen At | 2026-06-06 09:56:47Z |
| Last Checked At | 2026-06-06 09:56:47Z |
| Last Changed At | 2026-05-31 19:07:33Z |
| Inactive At | — |
| Source Posted At | 2026-04-24 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=DF82F4FEC533913CE59D380DC7829351/date=2026-06-06/2026-06-06T09-56-44-363Z-a0c8d982320da1511638f43850ba561af7715b67f8cc9cc32c31e5762e8ec4eb.json |
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assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Prepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Support a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Maintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Create and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Partner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Required Qualifications</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">3+ years of experience in an IT support role</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Foundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting. </span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Basic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study. </span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Strong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users. </span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Comfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation. </span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN </span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ability to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Additional Desired Qualifications</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">CompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Familiarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Exposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Physical Requirements and Working Conditions</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Occasional off-hours or weekend work required for emergency facility responses or projects as needed</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-top:13px; margin-bottom:13px; text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Background</span></span></span></b> <b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Check</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">EEO and ITAR/EAR Work Authorization Disclosure</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">E-Verify</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">The company participates </span></span></span><a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\" style=\"color:blue; text-decoration:underline\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">E-Verify</span></span></span></a><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\"> ensure eligibility for employment and compliance with </span></span></span><a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf\" style=\"color:blue; text-decoration:underline\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Right to Work</span></span></span></a><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\"> rules.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Compensation: Base pay, plus generous annual equity package and potential bonuses.</span></span></span></span></span></span></span></span></span></p>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Support Specialist\",\"identifier\":\"J0YV04334219\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/DF82F4FEC533913CE59D380DC7829351/jobs/334219\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DF82F4FEC533913CE59D380DC7829351\",\"datePosted\":\"2026-04-24\",\"description\":\"Job DetailsJob Location: Red Cat Corporate - Salt Lake City, UT 84115Position Summary\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nWe are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment. \\r\\n\\r\\nYou will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. In a fast-scaling company, this role is equal parts troubleshooting, follow-through, documentation, and customer service.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nEssential Duties and Responsibilities\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tOwn the day-to-day service desk queue: triage, prioritize, document, and resolve common incidents and service requests, and escalate issues that move beyond defined frontline support scope.\\r\\n\\tProvide end-user support for laptops, peripherals, printers, conferencing tools, connectivity basics, and common software issues across Windows, macOS, and Linux environments.\\r\\n\\tSupport the full user lifecycle by creating, updating, and removing accounts; assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests.\\r\\n\\tPrepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune.\\r\\n\\tSupport a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards.\\r\\n\\tMaintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests.\\r\\n\\tCreate and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently.\\r\\n\\tPartner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRequired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\t3+ years of experience in an IT support role\\r\\n\\tFoundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting. \\r\\n\\tBasic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study. \\r\\n\\tStrong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users. \\r\\n\\tComfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation. \\r\\n\\tBasic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN \\r\\n\\tAbility to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdditional Desired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tAssociate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training.\\r\\n\\tCompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus.\\r\\n\\tFamiliarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar.\\r\\n\\tExposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPhysical Requirements and Working Conditions\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tMust be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.\\r\\n\\tAbility to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.\\r\\n\\tUse of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.\\r\\n\\tMay be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.\\r\\n\\tRegular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.\\r\\n\\tOccasional off-hours or weekend work required for emergency facility responses or projects as needed\\r\\n\\tRequires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nBackground Check\\r\\n\\r\\nThis position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.\\r\\n\\r\\nEEO and ITAR/EAR Work Authorization Disclosure\\r\\n\\r\\nRed Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.\\r\\n\\r\\nE-Verify\\r\\n\\r\\nThe company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.\\r\\n\\r\\nCompensation: Base pay, plus generous annual equity package and potential bonuses.\\r\\nQualifications\",\"responsibilities\":\"Position Summary\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nWe are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment. \\r\\n\\r\\nYou will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. 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Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.\\r\\n\\r\\nEEO and ITAR/EAR Work Authorization Disclosure\\r\\n\\r\\nRed Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.\\r\\n\\r\\nE-Verify\\r\\n\\r\\nThe company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.\\r\\n\\r\\nCompensation: Base pay, plus generous annual equity package and potential bonuses.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"RED CAT HOLDINGS\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DF82F4FEC533913CE59D380DC7829351\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2800 S West Temple, Suite 5\",\"addressLocality\":\"Salt Lake City\",\"addressRegion\":\"UT\",\"postalCode\":84115,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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