Manager, Information and Referral

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  "last_changed_at": "2026-05-31T17:47:44.075Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Houston, Houston, TX, United States",
    "city": "Houston",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:04:58.263Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Houston, Houston, TX, United States",
      "city": "Houston",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "ff68c95f-6550-414f-b159-ad0d57bdaf1d",
  "Title": "Manager, Information and Referral",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "e5e090b4-1c6f-5104-90ec-8d805a664054",
      "Address": {
        "City": "Houston",
        "Line1": "50 Waugh Dr.",
        "Line2": null,
        "State": {
          "Code": "TX",
          "Name": "Texas"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "77007"
      },
      "Coordinates": {
        "Latitude": 29.76662326697741,
        "Longitude": -95.39818740866956
      },
      "DisplayName": false,
      "LocalizedName": "Houston",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Houston"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2025-12-03T18:44:47.738Z",
  "JobCategoryName": "First/Mid-Level Officials and Managers",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "The Manager supervises and supports a team of Information & Referral Specialists who answer incoming calls to the 211 Texas/United Way HELPLINE. The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and performance evaluations. Trains staff on how to answer calls or respond to other channels (email, text, or chat). Answers 211 calls (min. 5 hours/week) to maintain familiarity with current caller issues and concerns. Assists Specialists with difficult calls. Oversees staff scheduling to ensure proper coverage at all times. Serves as on-call supervisor after hours and weekends on an alternating basis.  Ensures that qualified staff are prepared to pass the Inform USA certification examination.  Work is carried out in a call center environment.",
  "MatchedLocations": [],
  "RequisitionNumber": "MANAG001385"
}