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Service Desk Rep

Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · United States; CHS FRANKLIN, Franklin, TN, US · Remote · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleService Desk Rep
Normalized title-
Department / teamInformation Technology
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Information Technology.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source0685aefd-eb09-414b-9814-6833c24bb3f5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Job Summary The Service Desk Representative provides support for basic incident resolution and requests, including initial assessment, triage, research, and resolution of issues related to software products and components. This role is responsible for collecting information via the Service Now ticketing system and escalating issues beyond the scope of resolution when necessary. Essential Functions Offers first-line troubleshooting and support for issues related to hardware, software, networking, and systems. This includes desktops, laptops, mobile devices, printers, and basic network troubleshooting. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate resources to resolve incidents that are beyond the scope of their ability or responsibility. Adapts and prioritizes with an environment that is subject to rapid fluctuation. Uses the appropriate Service Now categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Analyzes and resolves incidents and requests. Documents resolutions and provides updates. Adheres to and supports CHS standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Must be able to effectively manage multiple tasks with the ability to prioritize and manage tight deadlines. Grows general knowledge of current corporate, region, and facility-specific products, increasing ability to resolve requests on first contact. Uses remote support tools to diagnose and resolve technical issues when not on-site. Guide users through the process of resolving minor issues. Performs other duties as assigned. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Associate Degree in relevant field or appropriate technical certifications preferred Bachelor's Degree in related field or equivalent combination of education and experience preferred 1-3 years Service Desk experience required 0-1 years Previous experience in SQL or Access preferred 0-1 years Previous experience in Learning Management Systems required Must be open and flexible to working any assigned shift Knowledge, Skills and Abilities Knowledge of IP Networking, Active Directory Security, Client –Server Networking, Email and Web Services and Database Concepts, Identity Management (IDM), and Service Now Excellent PC skills including demonstrable experience using various Microsoft Office tools, ability to efficiently create and utilize spreadsheets with advanced to expert Excel knowledge Microsoft Office Suite: Proficiency in troubleshooting and supporting common office applications (Word, Excel, Outlook, etc.) Basic Network Troubleshooting: Understanding of network configurations, IP addressing, VPNs, Wi-Fi, and Ethernet connections. Internet Connectivity: Diagnose and resolve issues with internet connectivity, including routers, firewalls, and proxy servers. Password Management: Familiarity with password reset tools, multi-factor authentication (MFA), and user access control. Basic Security Practices: Understanding of security practices, such as managing antivirus software, preventing phishing attacks, and securing user data. Problem-Solving Skills: Ability to diagnose issues, find solutions quickly, and resolve problems effectively. Attention to Detail: Thorough and detail-oriented approach to logging incidents, diagnosing issues, and documenting resolutions. Licenses and Certifications CompTIA A+ Certification Computer technology required MSOS - Microsoft Office Specialist required

Full job record

Job ID12aba14eb534fc49352e30e4c31cef2b691ce1a4
Org IDea0d96f4-dd66-4fa2-be63-82433224e027
Source ID0685aefd-eb09-414b-9814-6833c24bb3f5
Board ID0685aefd-eb09-414b-9814-6833c24bb3f5
Provideroracle_hcm
Provider Job Key153865
TitleService Desk Rep
Normalized Title—
Statusactive
Activeyes
Location TextUnited States; CHS FRANKLIN, Franklin, TN, US
DepartmentInformation Technology
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary RawDescription Job Summary The Service Desk Representative provides support for basic incident resolution and requests, including initial assessment, triage, research, and resolution of issues related to software products and components. This role is responsible for collecting information via the Service Now ticketing system and escalating issues beyond the scope of resolution when necessary. Essential Functions Offers first-line troubleshooting and support for issues related to hardware, software, networking, and systems. This includes desktops, laptops, mobile devices, printers, and basic network troubleshooting. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate resources to resolve incidents that are beyond the scope of their ability or responsibility. Adapts and prioritizes with an environment that is subject to rapid fluctuation. Uses the appropriate Service Now categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Analyzes and resolves incidents and requests. Documents resolutions and provides updates. Adheres to and supports CHS standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Must be able to effectively manage multiple tasks with the ability to prioritize and manage tight deadlines. Grows general knowledge of current corporate, region, and facility-specific products, increasing ability to resolve requests on first contact. Uses remote support tools to diagnose and resolve technical issues when not on-site. Guide users through the process of resolving minor issues. Performs other duties as assigned. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Associate Degree in relevant field or appropriate technical certifications preferred Bachelor's Degree in related field or equivalent combination of education and experience preferred 1-3 years Service Desk experience required 0-1 years Previous experience in SQL or Access preferred 0-1 years Previous experience in Learning Management Systems required Must be open and flexible to working any assigned shift Knowledge, Skills and Abilities Knowledge of IP Networking, Active Directory Security, Client –Server Networking, Email and Web Services and Database Concepts, Identity Management (IDM), and Service Now Excellent PC skills including demonstrable experience using various Microsoft Office tools, ability to efficiently create and utilize spreadsheets with advanced to expert Excel knowledge Microsoft Office Suite: Proficiency in troubleshooting and supporting common office applications (Word, Excel, Outlook, etc.) Basic Network Troubleshooting: Understanding of network configurations, IP addressing, VPNs, Wi-Fi, and Ethernet connections. Internet Connectivity: Diagnose and resolve issues with internet connectivity, including routers, firewalls, and proxy servers. Password Management: Familiarity with password reset tools, multi-factor authentication (MFA), and user access control. Basic Security Practices: Understanding of security practices, such as managing antivirus software, preventing phishing attacks, and securing user data. Problem-Solving Skills: Ability to diagnose issues, find solutions quickly, and resolve problems effectively. Attention to Detail: Thorough and detail-oriented approach to logging incidents, diagnosing issues, and documenting resolutions. Licenses and Certifications CompTIA A+ Certification Computer technology required MSOS - Microsoft Office Specialist required
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/153865
Apply URLhttps://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/153865
First Seen At2026-05-31 17:59:46Z
Last Seen At2026-06-06 18:56:17Z
Last Checked At2026-06-06 18:56:17Z
Last Changed At2026-06-04 10:24:05Z
Inactive At—
Source Posted At2026-05-27 20:29:07Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T18-55-03-145Z-4f1f3ede331a96af7e28a793f7c6679a44901f5baa46f7e4ee34dcfe5e0cdb81.json
Event Fields
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  "last_changed_at": "2026-06-04T10:24:05.109Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Job Summary</strong></span><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&nbsp;</span></span><br><br><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">The Service Desk Representative provides support for basic incident resolution and requests, including initial assessment, triage, research, and resolution of issues related to software products and components. This role is responsible for collecting information via the Service Now ticketing system and escalating issues beyond the scope of resolution when necessary.&nbsp;</span></span><br><br><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Essential Functions</strong></span></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;\"><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Offers first-line troubleshooting and support for issues related to hardware, software, networking, and systems. This includes desktops, laptops, mobile devices, printers, and basic network troubleshooting. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate resources to resolve incidents that are beyond the scope of their ability or responsibility. Adapts and prioritizes with an environment that is subject to rapid fluctuation.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Uses the appropriate Service Now categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Analyzes and resolves incidents and requests. Documents resolutions and provides updates.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Adheres to and supports CHS standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Must be able to effectively manage multiple tasks with the ability to prioritize and manage tight deadlines.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Grows general knowledge of current corporate, region, and facility-specific products, increasing ability to resolve requests on first contact.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Uses remote support tools to diagnose and resolve technical issues when not on-site. Guide users through the process of resolving minor issues.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Performs other duties as assigned.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Complies with all policies and standards.</span></span></li></ul><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\">&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Qualifications</strong></span></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;\"><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">H.S. Diploma or GED required</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Associate Degree in relevant field or appropriate technical certifications preferred</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Bachelor's Degree in related field or equivalent combination of education and experience preferred</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">1-3 years Service Desk experience required</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">0-1 years Previous experience in SQL or Access preferred</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">0-1 years Previous experience in Learning Management Systems required</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Must be open and flexible to working any assigned shift</span></span></li></ul><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\">&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Knowledge, Skills and Abilities</strong></span></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;\"><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Knowledge of IP Networking, Active Directory Security, Client –Server Networking, Email and Web Services and Database Concepts, Identity Management (IDM), and Service Now</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Excellent PC skills including demonstrable experience using various Microsoft Office tools, ability to efficiently create and utilize spreadsheets with advanced to expert Excel knowledge</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Microsoft Office Suite: Proficiency in troubleshooting and supporting common office applications (Word, Excel, Outlook, etc.)</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Basic Network Troubleshooting: Understanding of network configurations, IP addressing, VPNs, Wi-Fi, and Ethernet connections.</span></span><br><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Internet Connectivity: Diagnose and resolve issues with internet connectivity, including routers, firewalls, and proxy servers.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Password Management: Familiarity with password reset tools, multi-factor authentication (MFA), and user access control.</span></span><br><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Basic Security Practices: Understanding of security practices, such as managing antivirus software, preventing phishing attacks, and securing user data.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Problem-Solving Skills: Ability to diagnose issues, find solutions quickly, and resolve problems effectively.</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Attention to Detail: Thorough and detail-oriented approach to logging incidents, diagnosing issues, and documenting resolutions.</span></span></li></ul><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\">&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.39; margin-bottom: 8pt; margin-top: 0pt;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Licenses and Certifications</strong></span></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;\"><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">CompTIA A+ Certification Computer technology required</span></span></li><li dir=\"ltr\" aria-level=\"1\" style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Noto Sans Symbols&quot;, sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;\"><span style=\"background-color: transparent; color: rgb(0, 0, 0); font-family: Aptos;\"><span style=\"font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">MSOS - Microsoft Office Specialist required</span></span></li></ul>",
    "ObjectVerNumberProfile": null,
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/12aba14eb534fc49352e30e4c31cef2b691ce1a4?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/ea0d96f4-dd66-4fa2-be63-82433224e027JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0685aefd-eb09-414b-9814-6833c24bb3f5JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/12aba14eb534fc49352e30e4c31cef2b691ce1a4/eventsJSON

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