Manager, Software Development (Vehicle Services)

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    "departmentLabel": "Vehicle Services",
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    "location": {
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      "state": "British Columbia",
      "postalCode": "V6B 2Y5",
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    "datePosted": "2026-04-17",
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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Purpose:</span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif\"><span>As a Manager, Software </span><span>Development at</span><span> </span><span>PayByPhone</span><span>, your primary focus is leading and supporting your team of </span><span>creators </span><span>to deliver a world-class experience based on our </span><span>PayByPhone</span><span> platform. You </span><span>won’t</span><span> be primarily hands-on and writing code - instead, </span><span>you’ll</span><span> bring your technical background and desire to understand the technical aspects of the product to help remove any blockers and continue to grow and scale your team. </span><span>You’ll</span><span> be an excellent recruiter, a highly skilled communicator, a great issue resolver, and an organizer of your people.</span></span><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif\"> </span></span></p>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Plan, release, and schedule development, working closely with Product Management to determine scope and ensure that features meet requirements</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Provide estimates and initial assessment for proposed development tasks</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Track and report progress of the project against key milestones and keep feature stakeholders updated ensuring on-time and high-quality delivery of the project</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Coordinate cross functionally across various teams/organizations both internal and external driving product development efforts</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Manage (delegate where appropriate) the team’s backlog, triaging new tickets including defects, ensuring the quality of requirements and acceptance criteria meets company guidelines</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Serve as the team’s Scrum Master (delegate where appropriate), breaking down roadblocks as well as managing communications with stakeholders and dependent teams</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Be accountable for outcome of all technical design and architecture discussions within the team. Balance team/service needs with the development of the platform as a whole and time-critical business needs</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Be accountable for ensuring the team’s software and technology adheres to development and operational and budget guidelines</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Own, operate, and maintain your team’s services and institute/maintain a rotating on-call incident escalation and response process</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Create a culture of continuous improvement</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Source, interview, and close technology candidates.</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Update and improve the software development onboarding process and documentation.</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Create a continuous performance culture to establish growth and development of team members by holding regular 1-on-1s, conducting performance &amp; development reviews, setting objectives, and providing valuable feedback to team members</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters growth</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Keep up-to-date with the latest trends and technologies in the space in order to ensure that best practices for quality software development and testing methodologies are followed</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>You must maintain a personal data plan to fulfill your responsibilities for on-call support.</span><span> </span></span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><br></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span><span>Required Qualifications</span></span></span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span><span>Essential Knowledge, Skills, and Experience</span></span></span><span> </span></span><span style=\"font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Demonstrated experience / projects</span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Involved in the inception, design, development, and operation of a SaaS service or significant subcomponent</span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Can quickly become productive in an unfamiliar platform, given appropriate historical guidance</span><span> </span><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Technical / Hard Skills</span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Experience as a software development manager or a software team leader in an Agile development environment.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Experience working in a global SaaS organization including understanding of the architectural concepts</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Experience working with a team on legacy code and improving it in-place or with a greenfield replacement</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Past experience as a developer</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Able to capture requirements and write high quality acceptance criteria</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>A deep understanding of a production environment for a team's applications, technology and their collaborators</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Service-level design and documentation</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span><span>People Management experience (if applicable)</span><span> </span></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Experience leading a team of creators who focus on building core technology features</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Working with cross-functional teams to deliver complex features</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Excellent people management skills including experience of appraisals, objective setting and the ability to work with Talent Acquisition to hire and grow a talented team of engineers</span><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Years of Experience</span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span><span>7+ or more years of industry experience</span><span> </span></span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span><span><span>Education (post-secondary, certification, etc.)</span><span> </span></span></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span><span><span><span>Relevant industry experience and/or a degree in Computer Science/Equivalent</span><span> </span></span></span></span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span><span><span><br></span></span></span></span><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-weight: bold\">About PayByPhone:</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"color: inherit; font-family: Inter, sans-serif\">At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.</span><br><span style=\"color: inherit; font-family: Inter, sans-serif\">Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.</span><br><br><span style=\"color: inherit; font-family: Inter, sans-serif\">We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:</span><br></span></p>\n<ul>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Make things happen</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Stay curious</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Work together</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Have fun</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">See through our customers’ eyes</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-family: Inter, sans-serif\">These principles shape how we collaborate, innovate, and deliver on our commitments.<br><br>We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.<br>Want to see our values in action? Visit our <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.instagram.com/paybyphone/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a></span> and <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.linkedin.com/company/149407/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a></span>. Curious about the story behind our values? Head over to our <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.paybyphone.com/about\" target=\"_blank\" rel=\"noopener noreferrer\">About Us</a></span> page to learn more.</span></span></p>",
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