Multilingual Artist and Label Relations Executive (English & Spanish)

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  "language": "en",
  "location": {
    "raw": "Berlin",
    "city": null,
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    "country": "Berlin",
    "is_remote": true,
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{
  "id": "2069697",
  "name": "Multilingual Artist and Label Relations Executive (English & Spanish)",
  "office": "Berlin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-04-24T14:26:44+00:00",
  "seniority": "experienced",
  "department": "Artist & Label Relations",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "We are looking for a multilingual Artist and Label Relations Executive (most desired languages: English, Spanish, German). This is a full-time (40 h per week) and hybrid-remote position.<br><br>Your main responsibility will be customer support in different languages and you should be organized, self-motivated and have experience of successfully handling customers.<br><br>The responsibilities include, amongst other things:<br><br><ul><li>Be the the first point of contact for new and existing customers</li><li>Answer inquiries by using our customer support tool</li><li>Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team</li><li>Ensure that quality metrics are met and maintain a high level of customer satisfaction</li><li>Contribute to improve efficiency, processes and touch time</li><li>Translation of website content, marketing messages & internal resources</li><li>Proactively identify and report system bottlenecks and bugs</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>Business-level fluency in English and Spanish, with excellent written communication skills; German language skills are a plus</li><li>Based in Berlin with a German work permit</li><li>Previous experience in customer service</li><li>Strong communication skills and the ability to work effectively in a remote environment</li><li>A patient, solution-oriented mindset with a genuine desire to understand and support customers</li><li>A collaborative attitude, with eagerness to learn and contribute as part of a team</li><li>Experience with writing content in the specified languages and translations is a plus</li><li>Strong passion for music and a solid understanding of the music industry are highly desirable</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Permanent Employee"
}