Principal Enterprise Architect

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  "last_changed_at": "2026-05-30T07:36:54.602Z",
  "active_status": "active"
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  "location": {
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    "city": "New York",
    "region": "NY",
    "country": "United States",
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  "salary_period": "year",
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  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "<div>\n\n<li>\n<p><strong>Engage mid-cycle on mature opportunities. </strong>Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established.</p>\n</li>\n<li>\n<p><strong>Facilitate technical design workshops. </strong>Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover.</p>\n</li>\n<li>\n<p><strong>Produce target-state reference architectures. </strong>Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms.</p>\n</li>\n<li>\n<p><strong>Translate ASAPP’s Agentic AI capabilities into concrete integration patterns. </strong>Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions.</p>\n</li>\n<li>\n<p><strong>Prototype to move deals forward. </strong>When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering.</p>\n</li>\n<li>\n<p><strong>Develop reusable patterns. </strong>Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem.</p>\n</li>\n<li>\n<p><strong>Bring the field back to product. </strong>Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering.</p>\n</li>\n<li>\n<p><strong>Support customer security review. </strong>Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions.</p>\n</li>\n\n</div>"
    },
    {
      "text": "What We Need",
      "content": "\n<li>\n<p><strong>Deeply experienced. </strong>10+ years in enterprise, solution, or domain architecture. Significant time in contact center, CX, or telephony.</p>\n</li>\n<li>\n<p><strong>Deep telephony / CCaaS expertise. </strong>Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya. Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer.</p>\n</li>\n<li>\n<p><strong>Deep messaging / digital expertise. </strong>Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, LivePerson, etc. You are comfortable designing cross-channel flows with AI/human handoffs.</p>\n</li>\n<li>\n<p><strong>Cloud and integration fluency. </strong>AWS, Azure, or GCP; REST, gRPC, webhooks, event streaming; SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable.</p>\n</li>\n<li>\n<p><strong>Vibe-coding fluency. </strong>You can stand up a working prototype, API integration, or small POC in Python or JS this week when a deal calls for it. The bar is “working demo,” not “production code.”</p>\n</li>\n<li>\n<p><strong>Workshop-ready communicator. </strong>Lead technical workshops with senior enterprise stakeholders and produce architectural artifacts customers trust. You can move from a CTO whiteboard conversation to a SIP-level engineering discussion in the same day.</p>\n</li>\n<li>\n<p><strong>Pragmatic and sales-energized. </strong>You name trade-offs out loud, recommend the smallest design that solves the problem, and thrive on closing complex enterprise deals.</p>\n</li>\n"
    },
    {
      "text": "What We'd Like To See",
      "content": "\n<li>\n<p>Contact center AI or conversational AI product experience (agent assist, transcription, real-time coaching, generative voice agents).</p>\n</li>\n<li>\n<p>Prior principal-SE, solutions architect, or pre-sales architect role at an enterprise CX, CCaaS, or conversational AI vendor.</p>\n</li>\n<li>\n<p>Certifications such as Anthropic, TOGAF, or AWS / Azure / GCP Solution Architect.</p>\n</li>\n<li>\n<p>Familiarity with SIPREC, voice biometrics, WebRTC, real-time speech analytics, or low-latency media pipelines.</p>\n</li>\n<li>\n<p>CRM integration experience (Salesforce, ServiceNow, Zendesk, Microsoft Dynamics).</p>\n</li>\n<li>\n<p>Prompt engineering, LLM evaluation, RAG, or production generative AI in customer-facing flows.</p>\n</li>\n\n<div><br><br><br></div>"
    },
    {
      "text": "Benefits ",
      "content": "<div>\n\n<li>Competitive compensation with stock options</li>\n<li>Comprehensive medical, vision, and dental insurance</li>\n<li>401k matching</li>\n<li>Fitness and wellness stipend</li>\n<li>Mobile phone reimbursement</li>\n<li>Mental well-being benefits</li>\n<li>Professional learning and development stipend</li>\n<li>Parental leave, including adoptive and foster parents</li>\n<li>3 weeks paid time off (increases with tenure) along with sick leave</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779895544954,
  "updatedAt": null,
  "categories": {
    "team": "Solutions Engineering",
    "location": "New York",
    "commitment": "Full-time",
    "department": "Sales & Professional Services",
    "allLocations": [
      "New York",
      "Mountain View"
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