KEYHOLDER- Oxford

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    "requisitionDescription": "<div><div><div><p>The Key Holder works under the direct supervision of the Team Leader Coach (TLC); while assisting with the day-to-day operations of the Retail Stores, Bargain Centers, Outlets, and/or Bookstores.<br id=\"isPasted\"><br>JOB DUTIES:<br><br>1. Adheres to all Goodwill&rsquo;s policies and procedures; follows good safety and security practices including reporting safety hazards and injuries to the Team Leader Coach.<br>2. Assist with the day-to-day operations; including opening and occasional closing of the Retail Store.<br>3. Ensures 100% customer satisfaction by offering World Class Customer Service to all our customers and donors, which include; greeting customers in a prompt, friendly and courteous manner. In accordance, must maintain a score of 85% percent or higher of mystery shops.<br>4. Fosters positive communication and interaction with Donors, Vendors and Customers.<br>5. Assist with POS drawers, proving change for Cashiers and operating WESA.&nbsp;<br>6. Ensures Statistical counts (i.e. WESA counts are accurate for cash reports, donor counts, apparel hung, etc.) are recorded in a timely manner.<br>7. Prices merchandise utilizing the baseline pricing systems, including using the internet for research for the correct pricing of special items of exceptional value.&nbsp;<br>8. Maintains sales floor by ensuring merchandise is being rotated properly following our rotation guidelines for their assigned bargain center, outlet or bookstore; ensuring that the bargain centers merchandise remains full and fresh by rotating merchandise every forty-five minutes.<br>9. Ensures co-ordination and communication of transportation and maintenance needs.<br>10. Picks up fallen merchandise and clutter; removes hangers from cash wrap, ensuring that Goodwill&rsquo;s standards of cleanliness and image are adhered to in our daily processes.<br>11. Operates cash register to insure accurate and efficient sales data, price and information (codes on merchandise for the locations that operate on the Vender 21 POS system.)<br>12. Completes register audits and pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill&rsquo;s policies and procedures as required.&nbsp;<br>13. The Key Holder will assist with the auditing of team member time clock entries.<br>14. Ensures the accurate recording of information in the end of day report (EOD report.)&nbsp;<br>15. Keeps abreast of merchandise knowledge, industry trends and competitive pricing.&nbsp;<br>16. Attends related trainings as assigned by Team Leader Coach.&nbsp;<br><br>KEY PERFORMANCE INDICATORS (KPI):<br>1. Ability to be cross-trained across various functions of the Sales and Production area.<br>2. Knowledgeable of and/or the ability to be trained on Cash-Handing procedures.<br>3. Knowledgeable of and/or the ability to be trained on WESA.<br>4. Knowledgeable of and/or the ability to be trained on In-Bound and Out-Bound Transportation procedures.<br>5. Knowledgeable of and/or the ability to be trained on Merchandising as it relates to the Image of Retail Store.<br>6. Knowledgeable of and/or the ability to be trained on store opening and closing procedures.<br>7. Knowledgeable of and/or the ability to be trained on conducting Store Meetings, Huddles and identifying Training needs.<br>8. Knowledgeable of and/or the ability to be trained on Loss Prevention and Security policies and procedures.<br><br>PHYSICAL DEMANDS:<br><br>1. Ability to lift up to 60lbs, bending, pushing, pulling or reaching<br>2. Ability to stand and/or walk for long periods of time<br><br>WORKING CONDITIONS:<br><br>1. Indoors with seasonal climate changes.<br><br>INTERPERSONAL RELATIONS:<br><br>1. Ability to develop and maintain an effective working relationship with Team Leader, team members, and customers.<br>2. Ability to maintain a positive friendly attitude and a neat, clean and well-groomed appearance.<br>3. Ability to effectively relate to people with various types of disabilities, personalities and backgrounds.<br><br>MINIMUM QUALIFICATIONS:<br><br>1. High School diploma or GED required.<br>2. Minimum of (6) months experience in the retail and production industry.&nbsp;<br>3. Ability to communicate, orally and verbally, and perform basic mathematical skills and computer skills.<br>4. Ability to bend, reach, and stand for extensive periods of time, and lift up to 60lbs. on a regular basis.<br>5. Ability to solve problems and make decisions independently as required.<br>6. Ability to motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.<br>7. Must be willing and able to work evenings and weekends<br><br>POSITIONS SUPERVISED:&nbsp;<br><br>1) Donor Greeter<br>2) Sales Associates<br>3) Production Associates<br>4) Cashiers</p></div></div></div>\n",
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