Guest Service Associate, Mission Bay

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    "id": "39",
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    "location": {
      "city": "San Francisco",
      "state": "California"
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    "departmentId": "18500",
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    "jobOpeningName": "Guest Service Associate, Mission Bay",
    "departmentLabel": "Family Services",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "San Francisco",
      "state": "California",
      "postalCode": "94158",
      "addressCountry": "United States"
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    "datePosted": "2025-06-02",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>JOB SUMMARY</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">RMHCBA is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Children’s Hospital Mission Bay. This role is responsible for supporting the Family Room, making sure all materials are complete and ready, support in the coordination distributing lunches and dinners, assist, and attend to in-hospital families, and cleaning/restocking family lounges, laundry rooms at the end of every shift. This position is also responsible for maintaining a supportive, safe, clean and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a medical environment. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>This role requires working directly with hospital and food partners, volunteers and families, which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. The preferred candidate is a multifaceted operator – creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity.</span><span> </span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>This is a full-time, non-exempt position working Monday to Friday, 10:00am to 7:00 pm, reporting to the Associate Director, Family Services. </span></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>This role requires working some holidays and weekends.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>DUTIES AND RESPONSIBILITIES</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Supports the Family Room at UCSF Mission Bay by staffing the center and providing services to in-hospital families.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Stock and distribute resources including snack bags, laundry soap, toiletries, and other items to storage.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Accept, set-up, and distribute lunches and dinners.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Supports and provides back up in communication with UCSF housing coordinators to assign guest rooms. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Supports communication with community and hospital partners to coordinate family holiday events and gift giveaways.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Communicate with Programs Coordinators/Hospital Staff when family shares their concerns or has questions.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates, family room, family lounges, and family laundry areas. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Monitor inventory of items, and cleaning supplies</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Submitted work orders with UCSF for Family Room and related items. </span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>QUALIFICATIONS AND PREREQUISITE</span></span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Education and Experience:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>High School Diploma</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>1 year of customer experience or in a related field</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, medical environment, and understanding of non-profit community</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Knowledge, Skills, and Abilities:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Compassionate and attentive customer service.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Demonstrated ability to problem-solve and organizational skills.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Excellent attention to detail.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Demonstrated active listening. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Ability to handle difficult situations with confidence and compassion.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Ability to deescalate difficult situations</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Service oriented with a good sense of humor. </span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Ability to set up professional boundaries.</span><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Experience working with volunteer groups or personal volunteer experience. </span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Demonstrated ability to communicate clearly through different mediums.</span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>Ability to work with diverse populations.</span><span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Computer literate in MS Office suite of products or similar. </span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.</span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Certified in Adult &amp; Pediatric CPT, First Aid, and AED or ability to get certified.</span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Valid CA driver’s license. </span> </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Must be able to lift 50 pounds. </span> </span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span><span>Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned. </span><span> </span></span></span></p>",
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