Lead Patient Care Coordinator

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    "location": {
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-size: 24pt\">Lead Patient Care Coordinator — Confidential Private Dental Practice</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Burlington, WI</span></p>\n<p><br></p>\n<p>A confidential, relationship-centered private dental practice in <span style=\"font-weight: bold\">Burlington, Wisconsin</span> is seeking an experienced <span style=\"font-weight: bold\">Lead Patient Care Coordinator</span> to help guide the patient experience and support the front office team.</p>\n<p>This role is ideal for someone who loves helping people feel welcomed, informed, and cared for — while also bringing organization, leadership, and accountability to the daily flow of the practice.</p>\n<p>We believe healthcare is about human connection, not transactions. Patients deserve more than appointments and procedures; they deserve trust, clarity, kindness, and a team that helps them feel seen, heard, and valued.</p>\n<p>Our mission is <span style=\"font-weight: bold\">to empower healers and educators to provide patients with world-class care and achieve optimal health.</span> As a Lead Patient Care Coordinator, you will help bring that mission to life by creating a smooth, supportive, and relationship-driven experience for every patient and every teammate.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">What Makes This Role Meaningful</span></p>\n<p>This is not just a scheduling or administrative role. The Lead Patient Care Coordinator helps set the tone for the entire practice.</p>\n<p>You are often the first voice a patient hears, the first smile they see, and the person who helps them understand the next step in their care. You help patients feel confident, respected, and supported — while helping the team stay aligned, prepared, and focused.</p>\n<p>In this role, you will model our core values:</p>\n<p><span style=\"font-weight: bold\">Patient Obsession</span><br>Every call, greeting, handoff, and follow-up should serve the patient’s health, trust, and experience.</p>\n<p><span style=\"font-weight: bold\">Team Empowerment</span><br>You will help create a front office environment where team members feel supported, trained, and heard.</p>\n<p><span style=\"font-weight: bold\">Team Development</span><br>You will help strengthen systems, coach teammates, and raise the standard for patient communication and care coordination.</p>\n<p><span style=\"font-weight: bold\">Relationship-Driven Care</span><br>You will build trust with patients through warmth, consistency, clarity, and follow-through.</p>\n<p><span style=\"font-weight: bold\">Golden Rule Patient Care</span><br>We do what is best for the patient, even when it takes extra effort.</p>\n<p><span style=\"font-weight: bold\">Golden Rule Team Care</span><br>We treat teammates with respect, patience, and kindness — especially on busy days.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">What You’ll Do</span></p>\n<p>As our Lead Patient Care Coordinator, you will:</p>\n<ul>\n<li>Welcome patients with warmth, professionalism, and genuine care</li>\n<li>Lead and support the front office/patient care coordination team</li>\n<li>Manage patient scheduling, confirmations, follow-ups, and appointment flow</li>\n<li>Help patients understand treatment plans, financial options, insurance details, and next steps</li>\n<li>Partner closely with doctors, hygienists, assistants, and administrative team members</li>\n<li>Support daily huddles, patient handoffs, and communication between clinical and front office teams</li>\n<li>Help maintain accurate patient records while protecting confidentiality and HIPAA standards</li>\n<li>Identify opportunities to improve systems, communication, and the patient experience</li>\n<li>Model accountability, calm leadership, humility, and kindness</li>\n<li>Help create a practice environment where patients trust us for a lifetime and tell others why</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Who We’re Looking For</span></p>\n<p>The right person for this role is someone who:</p>\n<ul>\n<li>Has dental front office, treatment coordination, scheduling, or patient care coordination experience</li>\n<li>Has prior lead, training, or mentoring experience, or is ready to grow into a leadership role</li>\n<li>Communicates with warmth, clarity, and confidence</li>\n<li>Is organized, proactive, dependable, and solutions-oriented</li>\n<li>Can balance patient compassion with strong follow-through</li>\n<li>Understands the importance of confidentiality, accuracy, and trust</li>\n<li>Enjoys helping both patients and teammates succeed</li>\n<li>Thrives in a collaborative private practice environment</li>\n<li>Believes exceptional patient care begins before the patient ever sits in the chair</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Why You’ll Love It Here</span></p>\n<p>You’ll be part of a practice that chooses <span style=\"font-weight: bold\">value over volume</span> and <span style=\"font-weight: bold\">connection over transactions</span>. We are building a team where clinical excellence, collaboration, and human kindness work hand in hand — one patient, one relationship, and one smile at a time.</p>\n<p>This is a meaningful opportunity for a Lead Patient Care Coordinator who wants to help shape the patient journey, strengthen team culture, and support a practice where people feel genuinely cared for.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Apply Confidentially</span></p>\n<p>Interested candidates are encouraged to apply confidentially. We would love to connect with a Lead Patient Care Coordinator who believes exceptional dentistry starts with exceptional relationships.</p>\n\n\n\n\n<br>\n\n<br>\n\n\n\n<br>\n\n\n",
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