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Customer Care Professional - Soft Sales

44E7E4266B545C05AC6D1DE80CBECC14 · Remote - Orlando, FL 32806; Lighthouse Works - Orlando, FL 32806; 2500 Kunze Ave, Orlando, FL, 32806, USA · Remote · Active · Paycom ATS

Job facts

FieldValue
Company44E7E4266B545C05AC6D1DE80CBECC14
TitleCustomer Care Professional - Soft Sales
Normalized title-
Department / teamContact Center
LocationOrlando, FL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-01-07 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-20

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Linked records

Company44E7E4266B545C05AC6D1DE80CBECC14
Sourced4151041-fa69-4705-af6c-63fef6b4074a
ATS providerPaycom ATS

Description

Description Description : Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. We are seeking motivated and customer-oriented Customer Care Professionals  with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you! Essential Job Functions: Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. Build and maintain positive relationships with customers to foster repeat business. Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. Maintain accurate records of customer interactions and follow-up actions in the CRM system. Adhere to company policies, procedures, and performance standards. Collaborate with team members to improve processes and contribute to a positive work environment. Attend training sessions and participate in team meetings as needed. Perform other duties as assigned Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years’ experience in a customer service call center position. 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required. Previous experience in a call center environment preferred. Demonstrated Knowledge and Skills: Excellent communication and interpersonal skills. Strong ability to listen, identify customer needs, and recommend appropriate solutions. Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). Proficiency in handling multiple tasks in a fast-paced environment. Ability to work independently and as part of a team. Basic computer skills, including experience with Microsoft Office and CRM systems. Bilingual (English/Spanish) communications skills, a plus Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as:  "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees."  These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability. All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate. The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years’ experience in a customer service call center position. 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required. Previous experience in a call center environment preferred. Demonstrated Knowledge and Skills: Excellent communication and interpersonal skills. Strong ability to listen, identify customer needs, and recommend appropriate solutions. Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). Proficiency in handling multiple tasks in a fast-paced environment. Ability to work independently and as part of a team. Basic computer skills, including experience with Microsoft Office and CRM systems. Bilingual (English/Spanish) communications skills, a plus Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as:  "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees."  These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.

Full job record

Job ID11dd26c61ba1d7d74908da3d4738bdac4d5e031e
Org ID8c322d51-9645-44e6-a053-35e9fb508e31
Source IDd4151041-fa69-4705-af6c-63fef6b4074a
Board IDd4151041-fa69-4705-af6c-63fef6b4074a
Providerpaycom
Provider Job Key488467
TitleCustomer Care Professional - Soft Sales
Normalized Title—
Statusactive
Activeyes
Location TextRemote - Orlando, FL 32806; Lighthouse Works - Orlando, FL 32806; 2500 Kunze Ave, Orlando, FL, 32806, USA
DepartmentContact Center
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionFL
CityOrlando
Salary RawDescription Description : Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. We are seeking motivated and customer-oriented Customer Care Professionals  with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you! Essential Job Functions: Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. Build and maintain positive relationships with customers to foster repeat business. Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. Maintain accurate records of customer interactions and follow-up actions in the CRM system. Adhere to company policies, procedures, and performance standards. Collaborate with team members to improve processes and contribute to a positive work environment. Attend training sessions and participate in team meetings as needed. Perform other duties as assigned Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years’ experience in a customer service call center position. 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required. Previous experience in a call center environment preferred. Demonstrated Knowledge and Skills: Excellent communication and interpersonal skills. Strong ability to listen, identify customer needs, and recommend appropriate solutions. Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). Proficiency in handling multiple tasks in a fast-paced environment. Ability to work independently and as part of a team. Basic computer skills, including experience with Microsoft Office and CRM systems. Bilingual (English/Spanish) communications skills, a plus Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as:  "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees."  These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability. All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate. The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years’ experience in a customer service call center position. 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required. Previous experience in a call center environment preferred. Demonstrated Knowledge and Skills: Excellent communication and interpersonal skills. Strong ability to listen, identify customer needs, and recommend appropriate solutions. Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). Proficiency in handling multiple tasks in a fast-paced environment. Ability to work independently and as part of a team. Basic computer skills, including experience with Microsoft Office and CRM systems. Bilingual (English/Spanish) communications skills, a plus Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as:  "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees."  These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.
Salary Min—
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Salary Currency—
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Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=488467&clientkey=44E7E4266B545C05AC6D1DE80CBECC14
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=488467&clientkey=44E7E4266B545C05AC6D1DE80CBECC14
First Seen At2026-05-31 19:07:51Z
Last Seen At2026-06-20 10:06:58Z
Last Checked At2026-06-20 10:06:58Z
Last Changed At2026-05-31 19:07:51Z
Inactive At—
Source Posted At2026-01-07 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=44E7E4266B545C05AC6D1DE80CBECC14/date=2026-06-20/2026-06-20T10-06-57-120Z-8a602ffb924d70f32decc60cd59700d32623f2d96d32df5d10ee3ddb2912bc7e.json
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    "description": "<p style=\"margin-left:96px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Description</span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">: </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training.</span></span></span></span></p>\n\n<p style=\"margin-left:96px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">We are seeking motivated and customer-oriented <strong>Customer Care Professionals</strong> with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you!</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Essential Job Functions:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Build and maintain positive relationships with customers to foster repeat business.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate records of customer interactions and follow-up actions in the CRM system.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Adhere to company policies, procedures, and performance standards.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Collaborate with team members to improve processes and contribute to a positive work environment.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Attend training sessions and participate in team meetings as needed.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform other duties as assigned</span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Qualifications</span></span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Education:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Experience:</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">1+ Years’ experience in a customer service call center position.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">1+ Years’ <strong>Sales experience (preferably soft sales)</strong> or upselling in a customer service environment is required.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Previous experience in a call center environment preferred.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrated Knowledge and Skills:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent communication and interpersonal skills.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong ability to listen, identify customer needs, and recommend appropriate solutions.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Proficiency in handling multiple tasks in a fast-paced environment.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently and as part of a team.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic computer skills, including experience with Microsoft Office and CRM systems.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual (English/Spanish) communications skills, a plus</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Physical Demands:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods of oral communication</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods at a keyboard or workstation</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Follow non-technical/technical directions</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Work under a tight deadline and have the ability to handle frequent changes in procedures</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Making decisions with varying amounts of guidance</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent placing &amp; turning motions, such as sorting, filing, and retrieving</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Infrequent twisting or bending at the waist or reaching overhead</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Requirements:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must pass Level II background check</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work flexible hours as needed</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: <em>\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\"</em> These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization</span></span></p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Care  Professional - Soft Sales \",\"identifier\":\"J0XF78488467\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/44E7E4266B545C05AC6D1DE80CBECC14/jobs/488467\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=44E7E4266B545C05AC6D1DE80CBECC14\",\"datePosted\":\"2026-01-07\",\"description\":\"Job DetailsJob Location: Remote - Orlando, FL 32806Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Category: Contact CenterDescription: Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training.\\n\\nWe are seeking motivated and customer-oriented Customer Care Professionals with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you!\\n\\nEssential Job Functions:\\n\\n\\n\\tProvide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.\\n\\tActively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.\\n\\tUtilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.\\n\\tBuild and maintain positive relationships with customers to foster repeat business.\\n\\tMeet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.\\n\\tMaintain accurate records of customer interactions and follow-up actions in the CRM system.\\n\\tAdhere to company policies, procedures, and performance standards.\\n\\tCollaborate with team members to improve processes and contribute to a positive work environment.\\n\\tAttend training sessions and participate in team meetings as needed.\\n\\tPerform other duties as assigned\\n\\n\\n \\n\\nQualifications\\n\\nEducation:\\n\\n\\n\\tHigh school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred\\n\\n\\nExperience:\\n\\n\\n\\t1+ Years’ experience in a customer service call center position.\\n\\t1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.\\n\\tPrevious experience in a call center environment preferred.\\n\\n\\nDemonstrated Knowledge and Skills:\\n\\n\\n\\tExcellent communication and interpersonal skills.\\n\\tStrong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tBasic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tProficiency in handling multiple tasks in a fast-paced environment.\\n\\tAbility to work independently and as part of a team.\\n\\tBasic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills, a plus\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFollow non-technical/technical directions\\n\\tWork under a tight deadline and have the ability to handle frequent changes in procedures\\n\\tMaking decisions with varying amounts of guidance\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check\\n\\tAbility to work flexible hours as needed\\n\\tThis position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\n\\nFor employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\nThe employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.\\n\\nAll descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate.\\n\\nThe Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organizationQualificationsEducation:\\n\\n\\n\\tHigh school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred\\n\\n\\nExperience:\\n\\n\\n\\t1+ Years’ experience in a customer service call center position.\\n\\t1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.\\n\\tPrevious experience in a call center environment preferred.\\n\\n\\nDemonstrated Knowledge and Skills:\\n\\n\\n\\tExcellent communication and interpersonal skills.\\n\\tStrong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tBasic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tProficiency in handling multiple tasks in a fast-paced environment.\\n\\tAbility to work independently and as part of a team.\\n\\tBasic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills, a plus\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFollow non-technical/technical directions\\n\\tWork under a tight deadline and have the ability to handle frequent changes in procedures\\n\\tMaking decisions with varying amounts of guidance\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check\\n\\tAbility to work flexible hours as needed\\n\\tThis position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\n\\nFor employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\",\"responsibilities\":\"Description: Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training.\\n\\nWe are seeking motivated and customer-oriented Customer Care Professionals with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you!\\n\\nEssential Job Functions:\\n\\n\\n\\tProvide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.\\n\\tActively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.\\n\\tUtilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.\\n\\tBuild and maintain positive relationships with customers to foster repeat business.\\n\\tMeet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.\\n\\tMaintain accurate records of customer interactions and follow-up actions in the CRM system.\\n\\tAdhere to company policies, procedures, and performance standards.\\n\\tCollaborate with team members to improve processes and contribute to a positive work environment.\\n\\tAttend training sessions and participate in team meetings as needed.\\n\\tPerform other duties as assigned\\n\\n\\n \\n\\nQualifications\\n\\nEducation:\\n\\n\\n\\tHigh school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred\\n\\n\\nExperience:\\n\\n\\n\\t1+ Years’ experience in a customer service call center position.\\n\\t1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.\\n\\tPrevious experience in a call center environment preferred.\\n\\n\\nDemonstrated Knowledge and Skills:\\n\\n\\n\\tExcellent communication and interpersonal skills.\\n\\tStrong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tBasic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tProficiency in handling multiple tasks in a fast-paced environment.\\n\\tAbility to work independently and as part of a team.\\n\\tBasic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills, a plus\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFollow non-technical/technical directions\\n\\tWork under a tight deadline and have the ability to handle frequent changes in procedures\\n\\tMaking decisions with varying amounts of guidance\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check\\n\\tAbility to work flexible hours as needed\\n\\tThis position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\n\\nFor employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\nThe employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.\\n\\nAll descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate.\\n\\nThe Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"LIGHTHOUSE WORKS INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=44E7E4266B545C05AC6D1DE80CBECC14\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2500 Kunze Ave\",\"addressLocality\":\"Orlando\",\"addressRegion\":\"FL\",\"postalCode\":32806,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education:\\n\\n\\n\\tHigh school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred\\n\\n\\nExperience:\\n\\n\\n\\t1+ Years’ experience in a customer service call center position.\\n\\t1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.\\n\\tPrevious experience in a call center environment preferred.\\n\\n\\nDemonstrated Knowledge and Skills:\\n\\n\\n\\tExcellent communication and interpersonal skills.\\n\\tStrong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tBasic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tProficiency in handling multiple tasks in a fast-paced environment.\\n\\tAbility to work independently and as part of a team.\\n\\tBasic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills, a plus\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFollow non-technical/technical directions\\n\\tWork under a tight deadline and have the ability to handle frequent changes in procedures\\n\\tMaking decisions with varying amounts of guidance\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check\\n\\tAbility to work flexible hours as needed\\n\\tThis position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\n\\nFor employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\",\"experienceRequirements\":\"Education:\\n\\n\\n\\tHigh school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred\\n\\n\\nExperience:\\n\\n\\n\\t1+ Years’ experience in a customer service call center position.\\n\\t1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.\\n\\tPrevious experience in a call center environment preferred.\\n\\n\\nDemonstrated Knowledge and Skills:\\n\\n\\n\\tExcellent communication and interpersonal skills.\\n\\tStrong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tBasic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tProficiency in handling multiple tasks in a fast-paced environment.\\n\\tAbility to work independently and as part of a team.\\n\\tBasic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills, a plus\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFollow non-technical/technical directions\\n\\tWork under a tight deadline and have the ability to handle frequent changes in procedures\\n\\tMaking decisions with varying amounts of guidance\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check\\n\\tAbility to work flexible hours as needed\\n\\tThis position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\\n\\n\\nFor employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: \\\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\\\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.\",\"industry\":\"Contact Center\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Education:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Experience:</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">1+ Years’ experience in a customer service call center position.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">1+ Years’ <strong>Sales experience (preferably soft sales)</strong> or upselling in a customer service environment is required.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Previous experience in a call center environment preferred.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrated Knowledge and Skills:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent communication and interpersonal skills.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong ability to listen, identify customer needs, and recommend appropriate solutions.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Proficiency in handling multiple tasks in a fast-paced environment.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently and as part of a team.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic computer skills, including experience with Microsoft Office and CRM systems.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual (English/Spanish) communications skills, a plus</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Physical Demands:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods of oral communication</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods at a keyboard or workstation</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Follow non-technical/technical directions</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Work under a tight deadline and have the ability to handle frequent changes in procedures</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Making decisions with varying amounts of guidance</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent placing &amp; turning motions, such as sorting, filing, and retrieving</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Infrequent twisting or bending at the waist or reaching overhead</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Requirements:</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must pass Level II background check</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work flexible hours as needed</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: \"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\" These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: <em>\"Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.\"</em> These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.</span></span></span></span></p>",
    "descriptionTitle": "Description",
    "travelPercentage": "None",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2023-01-31T15:42:37.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [
      "Lighthouse Works - Orlando, FL 32806"
    ],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 488467,
    "isHotJob": false,
    "jobTitle": "Customer Care  Professional - Soft Sales ",
    "postedOn": "",
    "locations": "Remote - Orlando, FL 32806; Lighthouse Works - Orlando, FL 32806",
    "remoteType": "Fully Remote",
    "description": "Description: Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities ...",
    "positionType": "Full Time"
  },
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