Onsite Housing Support Manager

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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;' data-pasted=\"true\"><strong>Purpose:&nbsp;</strong>This is a full-time, 35-hour/week position. Under the direction of the Executive Director, the Property and Resident Support Coordinator oversees the day-to-day operations and resident support services at St. Colman School House Apartments. This position serves as both a property management and direct resident support role, ensuring a safe, stable, and welcoming housing environment for low-income residents, including youth aging out of foster care and single parents participating in workforce development programs.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'>Using a trauma-informed and resident-centered approach, the Property and Resident Support Coordinator supports housing stabilization, resident engagement, and overall well-being by addressing barriers related to the social determinants of health. The position works collaboratively internally (CBCM, Workforce Development/FSS, Affordable Housing Holdings, etc.) and externally with community partners, service providers, and workforce development programs to promote self-sufficiency, lease compliance, community integration, and long-term housing success.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><strong>Essential Job Functions:&nbsp;</strong></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Must be able to work independently while fostering a safe, supportive, and community-oriented living environment that promotes resident stability, self-sufficiency, and long-term housing success.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Encourage resident self-determination, self-advocacy, and personal growth by utilizing a trauma-informed, strengths-based approach with all residents and community interactions.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Demonstrate a strong work ethic, professionalism, accountability, and a high level of integrity in all resident, property, and community partner interactions.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Oversee the daily operations of St. Colman School House Apartments, including resident relations, unit oversight, building concerns, and coordination of property-related needs to maintain a safe and welcoming environment.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Provide direct resident support services including intake, assessment, education, referral, and ongoing support related to identified Social Determinants of Health (SDOH) needs.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Maintain an active resident support caseload and provide ongoing engagement and follow-up services to residents requiring additional support for housing stabilization and independent living.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Assist residents with housing stability, lease compliance, conflict resolution, crisis intervention, and linkage to supportive services to reduce barriers that may impact successful tenancy.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Coordinate move-ins, orientation, and resident onboarding to ensure residents understand lease expectations, building procedures, available supports, and community resources.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Maintain confidentiality and release information only within agency guidelines and on a need-to-know basis.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Provide services in an empathic, respectful, hopeful, and welcoming manner that recognizes the impact of trauma and promotes resident dignity.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Complete all required documentation and data collection.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Prepare and maintain organized resident and property-related files and documentation in accordance with agency standards.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Conduct routine unit walkthroughs and property observations to identify maintenance concerns, safety risks, lease violations, or resident support needs and coordinate follow-up as appropriate.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Coordinate with maintenance staff, vendors, and community partners to ensure timely response to property-related concerns and resident needs.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Provide education and linkage to Community-Based Organizations and supportive services that assist residents with independent living skills, employment readiness, childcare access, financial literacy, transportation, food security, and overall self-sufficiency.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Support youth aging out of foster care and single parents in workforce development programming by assisting with goal planning, community integration, and access to stabilizing resources.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Enhance coordination of behavioral health, physical health, and supportive services with local providers, Medicaid organizations, schools, workforce development agencies, and other community partners.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Work collaboratively with leadership and program staff to identify interventions and resources that increase financial stability, resident engagement, and eviction prevention efforts.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Foster cross-departmental collaboration to identify resident and community-level needs and support positive housing and program outcomes.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Demonstrate effective time management, organization, team collaboration, and professional written and verbal communication skills.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Demonstrate crisis intervention, critical thinking, de-escalation, and problem-solving skills to determine appropriate interventions and support strategies for residents and property-related concerns.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Conduct regular resident follow-up to assess ongoing needs, resident satisfaction, housing stability, and successful connection to resources and supports.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Communicate regularly with supervisors, team members, property partners, and service providers regarding resident progress, emerging concerns, building operations, and support needs.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Participate in scheduled supervision, staff meetings, trainings, and professional development opportunities related to trauma-informed care, supportive housing, property management, and resident engagement.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Support community-building efforts within the property by encouraging positive resident engagement, participation in programming, and development of a respectful living environment.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Respond appropriately to resident crises, emergencies, and urgent property concerns in accordance with agency procedures and safety protocols.</li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:16px;font-family: initial;\">Perform additional duties as assigned to support the mission, operations, and resident success goals of St. Colman School House Apartments.</li></ol><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><strong>Required Education/ Experience:&nbsp;</strong>Bachelor&rsquo;s degree in community or social services with 5 years experience or Master&rsquo;s degree in community or social services with 3 years experience. Experience compiling and sorting data, entering raw data into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel.<strong>&nbsp;</strong>Demonstrated knowledge and experience in the provision of community social services and trauma-informed care. Must have and maintain a valid PA driver&rsquo;s license and use of a personal vehicle. Must possess or obtain mandated reporter certification along with CPR and crisis intervention training. Must complete onboarding training modules prior to Go Live date.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><strong>Physical Requirements:</strong> Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><em><span style=\"font-size:15px;\">If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or [email protected].</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><em><span style=\"font-size:15px;\">As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.&nbsp;</span></em></p></div>\n",
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