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Home › Companies › F44b7807 Add3 411a 8121 6c7d040caf54 19000101 000001 › Customer Service Representative

Customer Service Representative

F44b7807 Add3 411a 8121 6c7d040caf54 19000101 000001 · Dilley, TX, US, Dilley, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF44b7807 Add3 411a 8121 6c7d040caf54 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationDilley, TX, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from F44b7807 Add3 411a 8121 6c7d040caf54 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Dilley.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF44b7807 Add3 411a 8121 6c7d040caf54 19000101 000001
Source9b39cefa-6f44-4cb7-9c3e-43d9a831ac81
ATS providerADP Workforce Now Recruiting

Description

SUMMARY The Customer Service Representative (CSR) serves as the first point of contact for customers and visitors, providing exceptional customer service in person, by phone, and through other communication channels. This position is responsible for assisting customers with applications, account inquiries, payments, and general service information related to Valley Telephone Cooperative, Inc. and its subsidiaries. The CSR ensures that all interactions are handled professionally, efficiently, and in alignment with company standards and policies. This position also requires assistance with company marketing events and community outreach initiatives as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Greeting all customers and visitors in a professional, courteous, and friendly manner. Ensure the business office always has a Customer Service Representative available to assist customers during operating hours. Answer all incoming calls by the third ring and promptly deliver messages to the appropriate staff member. Take payments, provide accurate change, and balance the cash drawer daily in accordance with company policies. Assist customers in completing service applications, updates, and disconnect requests for Valley Telephone Cooperative, Inc. and its subsidiaries. Establish new accounts and accurately update customer information in the billing system. Research and resolve billing inquiries, payment discrepancies, and service-related issues in a timely manner. Issue service orders for connections, disconnects, or changes in service and follow through to ensure completion. Clearly explain services, pricing, promotions, and company policies to customers. Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly. Direct customers to Level 3 Customer Service Representatives for advanced support or account management when appropriate, exercising sound judgment when escalating issues. Mail or email membership applications to new customers requesting service. Record all visitor names in the visitor log and ensure visitor badges are issued and collected upon departure. Attend all assigned staff meetings, training sessions, and assist with company marketing events as assigned. Availability to work weekends, evenings, and after‑hours as business needs require to ensure timely and high‑quality customer support. Prepare and submit summaries of knowledge or skills gained from external training sessions. Maintain compliance with all applicable OSHA regulations and departmental safety standards. Perform other related duties as assigned. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. Minimum of one (1) year of customer service or office experience preferred. Experience in telecommunications, utilities, or a related industry is a plus. Must have a valid Driver's License and insurable record. Must pass pre-employment screen, physical and background checks. OTHER SKILLS AND ABILITIES Computer literate and proficient in Microsoft Office products, including Excel, Word, and PowerPoint. Bilingual (English/Spanish) preferred. Ability to work under frequent interruptions. Ability to understand and work with basic computer-generated reports. Ability to work independently and collaboratively with others. Responsible, tactful, professional, and customer focused. Pleasant demeanor, well-groomed appearance, and strong interpersonal presence. Demonstrated good telephone etiquette. Ability to pay close attention to detail. Ability to develop and maintain a strong understanding of company products, services, and operational procedures. Ability to travel with short notice to assist other offices, attend training sessions, or support company events.

Full job record

Job ID11c1274a145e744619edb25f3a29bb48533e5186
Org ID85d889b9-06aa-4f6a-94d4-0b8b0d88b10d
Source ID9b39cefa-6f44-4cb7-9c3e-43d9a831ac81
Board ID9b39cefa-6f44-4cb7-9c3e-43d9a831ac81
Provideradp_workforcenow
Provider Job Key490310
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextDilley, TX, US, Dilley, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityDilley
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f44b7807-add3-411a-8121-6c7d040caf54&ccId=19000101_000001&lang=en_US&type=JS&jobId=490310&jwId=9200674066399_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f44b7807-add3-411a-8121-6c7d040caf54&ccId=19000101_000001&lang=en_US&type=JS&jobId=490310&jwId=9200674066399_1
First Seen At2026-05-31 18:45:37Z
Last Seen At2026-06-06 11:53:03Z
Last Checked At2026-06-06 11:53:03Z
Last Changed At2026-06-06 11:53:03Z
Inactive At—
Source Posted At2026-03-30 21:15:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=f44b7807-add3-411a-8121-6c7d040caf54|19000101_000001/date=2026-06-06/2026-06-06T11-53-01-458Z-0325c8d2042b1d6cc477e515308ced564831a6300ce99ce3965b3b6dfcf57f61.json
Event Fields
{
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  "source_hash": "3c6bd3b8add922d051233e66e085a3473414059d02b17b474b211f00c9d19826",
  "last_changed_at": "2026-06-06T11:53:03.138Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Dilley, TX, US, Dilley, TX",
    "city": "Dilley",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:53:03.134Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Dilley, TX, US, Dilley, TX",
      "city": "Dilley",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong><span style='font-family: \"times new roman\", serif; font-size: 16px;'>SUMMARY</span></strong><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&nbsp;</span></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'>The Customer Service Representative (CSR) serves as the first point of contact for customers and visitors, providing exceptional customer service in person, by phone, and through other communication channels. This position is responsible for assisting customers with applications, account inquiries, payments, and general service information related to Valley Telephone Cooperative, Inc. and its subsidiaries. The CSR ensures that all interactions are handled professionally, efficiently, and in alignment with company standards and policies. This position also requires assistance with company marketing events and community outreach initiatives as needed.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong><span style='font-size: 16px; font-family: \"times new roman\", serif;' data-pasted=\"true\">include the following:</span></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Greeting all customers and visitors in a professional, courteous, and friendly manner.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ensure the business office always has a Customer Service Representative available to assist customers during operating hours.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Answer all incoming calls by the third ring and promptly deliver messages to the appropriate staff member.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Take payments, provide accurate change, and balance the cash drawer daily in accordance with company policies.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Assist customers in completing service applications, updates, and disconnect requests for Valley Telephone Cooperative, Inc. and its subsidiaries.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Establish new accounts and accurately update customer information in the billing system.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Research and resolve billing inquiries, payment discrepancies, and service-related issues in a timely manner.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Issue service orders for connections, disconnects, or changes in service and follow through to ensure completion.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Clearly explain services, pricing, promotions, and company policies to customers.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Direct customers to Level 3 Customer Service Representatives for advanced support or account management when appropriate, exercising sound judgment when escalating issues.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Mail or email membership applications to new customers requesting service.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Record all visitor names in the visitor log and ensure visitor badges are issued and collected upon departure.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Attend all assigned staff meetings, training sessions, and assist with company marketing events as assigned.&nbsp;</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Availability to work weekends, evenings, and after‑hours as business needs require to ensure timely and high‑quality customer support.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Prepare and submit summaries of knowledge or skills gained from external training sessions.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Maintain compliance with all applicable OSHA regulations and departmental safety standards.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Perform other related duties as assigned.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>EDUCATION and/or EXPERIENCE&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>High school diploma or equivalent required.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Minimum of one (1) year of customer service or office experience preferred.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Experience in telecommunications, utilities, or a related industry is a plus.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'><span style=' border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;color: black;font-family: \"times new roman\", serif;font-size: 16px;'>Must have a valid Driver&#39;s License and insurable record.</span></li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'><span style=' border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;color: black;background: white;font-family: \"times new roman\", serif;font-size: 16px;'>Must pass pre-employment screen, physical and background checks.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>OTHER SKILLS AND ABILITIES</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Computer literate and proficient in Microsoft Office products, including Excel, Word, and PowerPoint.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Bilingual (English/Spanish) preferred.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to work under frequent interruptions.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to understand and work with basic computer-generated reports.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to work independently and collaboratively with others.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Responsible, tactful, professional, and customer focused.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Pleasant demeanor, well-groomed appearance, and strong interpersonal presence.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Demonstrated good telephone etiquette.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to pay close attention to detail.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to develop and maintain a strong understanding of company products, services, and operational procedures.</li><li style='margin: 0in; line-height: normal; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to travel with short notice to assist other offices, attend training sessions, or support company events.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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        "aliasNames": []
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    "sponsoredVisaTypeCodes": []
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