Learning and Quality Manager II voco Goa

{
  "content_hash": "0f6f5fa22c1c2a64f35190378dde1dd16a71226a73b0e28e28cb7e9c44afb7ab",
  "source_hash": "b64ed2fe92c627bafdb5549b147c34225712825292bf35f6f749bd91cac2f3f4",
  "last_changed_at": "2026-06-15T11:27:52.697Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "VX - Goa Arpora (GOIGA), Goa, Goa, IN",
    "city": "Goa",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T15:03:07.055Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "VX - Goa Arpora (GOIGA), Goa, Goa, IN",
      "city": "Goa",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "162842",
    "Title": "Learning and Quality Manager II voco Goa",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Hotel-Training",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000000431886,
    "JobFamilyId": 300000060215994,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "Goa",
        "Region3": null,
        "Building": null,
        "Latitude": "15.50073",
        "Longitude": "73.90742",
        "LocationId": 300002699463823,
        "PostalCode": null,
        "TownOrCity": "Goa",
        "AddressLine1": "Vegas Vaddo Road, Arpora, North Goa",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "VX - Goa Arpora (GOIGA)"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300004099967161,
    "WorkplaceType": "",
    "BusinessUnitId": 300000057508198,
    "OrganizationId": 1,
    "GeographyNodeId": 100000318960520,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000057393268,
    "PrimaryLocation": "India",
    "RequisitionType": "Hotels",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "Learning & Quality \n\nSupports overall training, quality, and colleague engagement functions within the hotel. Responsible for planning and tracking training programs, maintaining records, and ensuring compliance with brand standards and audits. Drives quality improvement initiatives by analyzing guest feedback, monitoring service standards, and supporting operational teams.\n\nCoordinates learning activities, leadership development, IHG Academy programs, and colleague recognition initiatives. Ensures effective communication, maintains strong stakeholder relationships, and promotes a positive work environment aligned with hotel goals and guest satisfaction.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-06-30T00:00:00+00:00",
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": null,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<div class=\"WordSection1\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\"><strong>Administration</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Access all function of computer system according to established procedures and standards.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Establish par levels for training supplies and equipment.&nbsp;Complete requisitions to replenish shortages or additional items needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Monitor and ensure that departmental areas are kept clean and organized at all times.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Create Annual Training Plan, Monthly Training Calendar and Weekly Training Notification</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Record all training activities in the Training Report</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Compile MyLearning completion certificates for audit purposes</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Develop creative and informative communication systems, i.e., bulletin boards, newsflashes, and responsible to share information related to Quality Score and Quality improvement initiatives</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Secure and coordinate recognition benefits for colleagues (i.e., movie tickets, retail discounts)</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Maintain confidentiality and security of colleagues and hotel records.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Assists to maintain respectful relationship with third parties as owning company, auditors, and local authorities.</span></span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Follow up on any Service Audit conduct by IHG or other audit services</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"margin-bottom: 0.0001pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Attend designated meetings.</span></span></p></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Successful completion of the MyLearning required training.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Prepare and send all designated corporate reports.</span></span></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\"><strong>Technical Responsibilities</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Maintain complete knowledge at all times of:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">All hotel features/services, hours of operation.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Daily house count and expected arrivals/departures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Scheduled in-house group activities, locations and times.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">All hotel and departmental standards and procedures.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Review and track the quality score and update the leadership team on the progress</span></span></li><li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Motivate deep analyze of Guest feedback, identifying root causes and set up corrective action to improve Guest experience, satisfaction and engagement level.</span></span></li><li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Cultivate innovation for the voco Goa Guest Journeys and track on the progress</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Conduct voco Goa Culture Orientation and other training required by voco Goa and IHG as needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Oversee IHG Academy recruitment.&nbsp; Prepare strategy and plan to select top candidates in schools world-wide.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Coordinate all leadership development training.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Arrange and develop training programs for IHG Academy programs as needed</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Participate or conduct in daily departmental briefing.&nbsp; Attend and participate in other departmental briefing</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Inspect grooming and attire of colleagues</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Conduct annual needs assessments to evaluate training needs within the Hotel.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Tour each department daily; look for safety hazards and check staff adherence to hotel policies and procedures and brand standards</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Monitor the staffs' interaction with guests and colleagues ensuring prompt and courteous service; resolve discrepancies with respective personnel.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Assist departmental staff with their job functions to ensure optimum service to guests/ colleagues.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Observe guest reactions and confer frequently with staff to ensure guest satisfaction.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Review defects and variances daily to evaluate trends and put into action the appropriate quality improvement tools.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Instruct on quality principles and theories, and give mentorship for Quality Improvement Team</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Be an ambassador of voco, IHG, and all standards and policies.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Prepare the appropriate reports for Executive Committee.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Prepare feedback tools to measure the effectiveness of training activities.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.&nbsp;Conduct training when needed to re-focus on proper selection processes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Oversee the career path process and colleague transfer program.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Identify and coordinate outside training sources which address the hotel's training needs.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Conduct the voco Goa Torch Bearer (Departmental Trainer) training program and develop others to instruct training workshops and classes due to interest or expertise.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Identify certified personnel for First Aid training on C.P.R. and AED and other Risk and Safety, also health awareness topics.&nbsp; Schedule and maintain current records on certified hotel Colleagues.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Assist with development and selection of voco Goa Torch Bearer (Departmental Trainers)</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Coach on effective progressive discipline procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Develop and coordinate colleague incentive and recognition programs.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Plan and coordinate with the HR Team all colleague recognition activities (i.e., awards banquet).</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Plan and coordinate with the HR Team to contact local organizations and establish CSR projects which the hotel can become involved with to promote positive public relations with the local community.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Assist in preparing the Human Resources budget annually.&nbsp; Track actuals to forecast and keep expenses within budget.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">Foster and promote a cooperative working climate, maximizing productivity and colleague morale.</span></span></li></ul><p style=\"margin-right: -5.65pt; vertical-align: baseline;\"><span style=\"color: windowtext; font-family: Arial, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 9pt;\">It can be a physical role and although there are the usual meetings, briefings and of course reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can. You will need to speak English for this specific role and looking at your next move, we would love it if you were multi-lingual, but it’s not essential just yet.&nbsp;</span></span></p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "IN",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-09T06:37:40+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "20.79519",
        "Longitude": "79.00132",
        "CountryCode": "IN",
        "GeographyId": 300000000431886,
        "GeographyNodeId": 100000318960520
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "162842",
    "Title": "Learning and Quality Manager II voco Goa",
    "JobType": null,
    "Distance": 1778284800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-09",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000000431886,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "IN",
        "Region1": null,
        "Region2": "Goa",
        "Region3": null,
        "Building": null,
        "Latitude": 15.50073,
        "Longitude": 73.90742,
        "LocationId": 300002699463823,
        "PostalCode": null,
        "TownOrCity": "Goa",
        "AddressLine1": "Vegas Vaddo Road, Arpora, North Goa",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "VX - Goa Arpora (GOIGA)"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000057508198,
    "OrganizationId": 1,
    "PostingEndDate": null,
    "LegalEmployerId": 300000057393268,
    "PrimaryLocation": "India",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "Learning & Quality \n\nSupports overall training, quality, and colleague engagement functions within the hotel. Responsible for planning and tracking training programs, maintaining records, and ensuring compliance with brand standards and audits. Drives quality improvement initiatives by analyzing guest feedback, monitoring service standards, and supporting operational teams.\n\nCoordinates learning activities, leadership development, IHG Academy programs, and colleague recognition initiatives. Ensures effective communication, maintains strong stakeholder relationships, and promotes a positive work environment aligned with hotel goals and guest satisfaction.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "IN",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22162842%22,siteNumber=CX_1001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 16174
  },
  "detail_errors": []
}