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HomeCompanies1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2Tier 1 Customer Service Analyst

Tier 1 Customer Service Analyst

1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 · Arlington, VA, US, Arlington, VA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2
TitleTier 1 Customer Service Analyst
Normalized title-
Department / team-
LocationArlington, VA, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-07-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Arlington.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2
Source1165c8d9-f54a-40a2-8f6b-b90966e339e9
ATS providerADP Workforce Now Recruiting

Description

HumanTouch is looking for a Tier 1 Customer Service Analyst to support our IT Service Desk for a federal government customer. Responsibilities: The Tier 1 Customer Service Analyst will: Provide first tier customer-facing support for tickets received via multiple contact channels including telephone, web, in person, walk-up, and email Accurately document and report all incidents and service requests received Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required Provide desk-side visits to end users if remote assistance is not possible or effective Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes Follow up with task owners to ensure tasks completed prior to a new employee's start date Issue and set-up new/loaner IT equipment for end users, ship to remote sites as needed Image and re-image new and repurposed PC's Work on site daily with the government customer and HumanTouch leadership Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday Work Experience Requirements TIer 1 Customer Service Analysts should possess excellent customer service skills, problem solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices. Other Requirements High School Diploma or GED Strong verbal and written communication skills Authorized to work in the United States Ability to pass a Moderate Background Investigation Ability to pass a SAMHSA Drug Screening test Additional Education, Certifications, or Experience Required Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role Experience working as a federal contractor or employee

Full job record

Job ID119e6d1278e3b339b2fbacfc81f486fddc0b1eb7
Org IDa012196c-dde9-4e02-b0a3-261a7e2bb090
Source ID1165c8d9-f54a-40a2-8f6b-b90966e339e9
Board ID1165c8d9-f54a-40a2-8f6b-b90966e339e9
Provideradp_workforcenow
Provider Job Key362508
TitleTier 1 Customer Service Analyst
Normalized Title
Statusactive
Activeyes
Location TextArlington, VA, US, Arlington, VA
Department
Team
Employment Type
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionVA
CityArlington
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=362508&jwId=9200295594776_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=362508&jwId=9200295594776_1
First Seen At2026-05-31 18:19:08Z
Last Seen At2026-06-06 13:18:43Z
Last Checked At2026-06-06 13:18:43Z
Last Changed At2026-06-06 13:18:43Z
Inactive At
Source Posted At2021-07-02 16:28:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1ab2a2a6-b01f-4a16-93a9-7829e18785cf|9200045072186_2/date=2026-06-06/2026-06-06T13-18-42-903Z-2798c75325c7d66d272b12b26b51f0ec055c57327d4edf9a94fcef8244a5930e.json
Event Fields
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Parsed Structured
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Extensions
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