Home › Companies › 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 › Tier 1 Customer Service Analyst
Tier 1 Customer Service Analyst
1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 · Arlington, VA, US, Arlington, VA · Remote · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 |
| Title | Tier 1 Customer Service Analyst |
| Normalized title | - |
| Department / team | - |
| Location | Arlington, VA, United States |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2021-07-02 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Arlington. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 1ab2a2a6 B01f 4a16 93a9 7829e18785cf 9200045072186 2 |
| Source | 1165c8d9-f54a-40a2-8f6b-b90966e339e9 |
| ATS provider | ADP Workforce Now Recruiting |
Description
HumanTouch is looking for a Tier 1 Customer Service Analyst to support our IT Service Desk for a federal government customer.
Responsibilities:
The Tier 1 Customer Service Analyst will:
Provide first tier customer-facing support for tickets received via multiple contact channels including telephone, web, in person, walk-up, and email Accurately document and report all incidents and service requests received Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required Provide desk-side visits to end users if remote assistance is not possible or effective Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes Follow up with task owners to ensure tasks completed prior to a new employee's start date Issue and set-up new/loaner IT equipment for end users, ship to remote sites as needed Image and re-image new and repurposed PC's Work on site daily with the government customer and HumanTouch leadership Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday Work Experience Requirements
TIer 1 Customer Service Analysts should possess excellent customer service skills, problem solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.
Other Requirements
High School Diploma or GED Strong verbal and written communication skills Authorized to work in the United States Ability to pass a Moderate Background Investigation Ability to pass a SAMHSA Drug Screening test Additional Education, Certifications, or Experience Required
Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role Experience working as a federal contractor or employee
Full job record
| Job ID | 119e6d1278e3b339b2fbacfc81f486fddc0b1eb7 |
| Org ID | a012196c-dde9-4e02-b0a3-261a7e2bb090 |
| Source ID | 1165c8d9-f54a-40a2-8f6b-b90966e339e9 |
| Board ID | 1165c8d9-f54a-40a2-8f6b-b90966e339e9 |
| Provider | adp_workforcenow |
| Provider Job Key | 362508 |
| Title | Tier 1 Customer Service Analyst |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Arlington, VA, US, Arlington, VA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | VA |
| City | Arlington |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=362508&jwId=9200295594776_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1ab2a2a6-b01f-4a16-93a9-7829e18785cf&ccId=9200045072186_2&lang=en_US&type=JS&jobId=362508&jwId=9200295594776_1 |
| First Seen At | 2026-05-31 18:19:08Z |
| Last Seen At | 2026-06-06 13:18:43Z |
| Last Checked At | 2026-06-06 13:18:43Z |
| Last Changed At | 2026-06-06 13:18:43Z |
| Inactive At | — |
| Source Posted At | 2021-07-02 16:28:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1ab2a2a6-b01f-4a16-93a9-7829e18785cf|9200045072186_2/date=2026-06-06/2026-06-06T13-18-42-903Z-2798c75325c7d66d272b12b26b51f0ec055c57327d4edf9a94fcef8244a5930e.json |
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