Online Admissions Counselor

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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Position Overview</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Online Admissions Counselor is responsible for guiding prospective undergraduate online students through the admissions process. This role supports students pursuing fully online degree programs and future online offerings, including certificates, by providing timely, clear, and student-centered admissions guidance.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Working primarily with inbound applicants, the Online Admissions Counselor serves as a key point of contact for adult learners, transfer students, stop-outs, and students seeking flexible pathways to degree completion. The role requires strong virtual communication skills, comfort with digital systems, and the ability to balance encouragement with clear next steps.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This position primarily executes established online recruitment processes and works closely with the Associate Director of Admissions to ensure a consistent, high-quality enrollment experience for online learners.</span></span></span></p>\r\n",
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Student Support\\r\\n\\r\\n\\r\\n\\tBuild rapport with prospective online students in a fully virtual environment, recognizing the unique needs of adult learners and non-traditional students.\\r\\n\\tBalance relational coaching with efficiency, helping students feel confident while keeping momentum toward enrollment.\\r\\n\\tAddress common questions and concerns related to online learning, time management, and balancing school with life commitments.\\r\\n\\tSchedule and conduct virtual appointments to support application and enrollment completion.\\r\\n\\r\\n\\r\\nCollaboration &amp; Handoffs\\r\\n\\r\\n\\r\\n\\tProvide basic financial aid guidance and ensure timely, warm handoffs to Financial Aid staff when more detailed support is needed.\\r\\n\\tCoordinate defined handoffs to Advising and Student Success teams once students are admitted or enrolled.\\r\\n\\tWork closely with the Online and Digital Learning Team\\r\\n\\tCommunicate clearly with internal partners to ensure a smooth and supportive transition for students.\\r\\n\\tShare student insights and common barriers with the Associate Director of Admissions and AVP to support ongoing process improvement.\\r\\n\\r\\n\\r\\nTechnology, Systems &amp; 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Handoffs\\r\\n\\r\\n\\r\\n\\tProvide basic financial aid guidance and ensure timely, warm handoffs to Financial Aid staff when more detailed support is needed.\\r\\n\\tCoordinate defined handoffs to Advising and Student Success teams once students are admitted or enrolled.\\r\\n\\tWork closely with the Online and Digital Learning Team\\r\\n\\tCommunicate clearly with internal partners to ensure a smooth and supportive transition for students.\\r\\n\\tShare student insights and common barriers with the Associate Director of Admissions and AVP to support ongoing process improvement.\\r\\n\\r\\n\\r\\nTechnology, Systems &amp; Compliance\\r\\n\\r\\n\\r\\n\\tUtilize Slate CRM daily to manage caseloads, track communications, and support data integrity.\\r\\n\\tUse virtual meeting platforms, texting tools, and email systems effectively to engage students.\\r\\n\\tAdhere to institutional policies, timelines, and communication standards related to admissions and enrollment.\\r\\n\\tMaintain professionalism and consistency across all digital communication channels.\\r\\n\\r\\n\\r\\nSchedule &amp; 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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Key Responsibilities</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Online Admissions Counseling &amp; Recruitment</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Serve as the primary admissions contact for prospective undergraduate online students.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Respond promptly to inbound inquiries and applicants via phone, email, text, and virtual meetings.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Guide students through the admissions process, including application completion, document submission, and next steps toward enrollment.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide clear, supportive explanations of academic programs, admissions requirements, timelines, and enrollment processes.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate and detailed records of student interactions, communications, and progress in Slate CRM.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support enrollment goals by consistently following established outreach, follow-up, and conversion practices.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Virtual Engagement &amp; Student Support</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Build rapport with prospective online students in a fully virtual environment, recognizing the unique needs of adult learners and non-traditional students.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Balance relational coaching with efficiency, helping students feel confident while keeping momentum toward enrollment.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Address common questions and concerns related to online learning, time management, and balancing school with life commitments.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Schedule and conduct virtual appointments to support application and enrollment completion.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaboration &amp; Handoffs</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide basic financial aid guidance and ensure timely, warm handoffs to Financial Aid staff when more detailed support is needed.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate defined handoffs to Advising and Student Success teams once students are admitted or enrolled.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work closely with the Online and Digital Learning Team</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communicate clearly with internal partners to ensure a smooth and supportive transition for students.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Share student insights and common barriers with the Associate Director of Admissions and AVP to support ongoing process improvement.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Technology, Systems &amp; Compliance</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Utilize Slate CRM daily to manage caseloads, track communications, and support data integrity.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Use virtual meeting platforms, texting tools, and email systems effectively to engage students.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Adhere to institutional policies, timelines, and communication standards related to admissions and enrollment.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain professionalism and consistency across all digital communication channels.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule &amp; Work Environment</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Primarily operates during standard business hours, but evening hours will be required to meet the needs of online students.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><font face=\"Aptos, sans-serif\"><span style=\"font-size:16px;\">Hybrid: In-person and remote working environments</span></font></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Performance &amp; Success Measures</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Success in this role is evaluated through a balanced mix of:</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Inquiry-to-application and application-to-admit conversion</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Enrollment yield for online programs</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Responsiveness, follow-up consistency, and service quality</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Accuracy and completeness of CRM documentation</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Leadership Competencies</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Student-Centered Communication:</b> Engages students with clarity, empathy, and encouragement.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Digital Fluency:</b> Comfortable working across multiple platforms in a virtual environment.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Organization &amp; Follow-Through:</b> Manages caseloads, timelines, and priorities effectively.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaboration:</b> Works well with admissions leadership and campus partners.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Professional Judgment:</b> Knows when to guide, when to escalate, and when to hand off.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Minimum Qualifications</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor&rsquo;s degree required.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">1&ndash;3 years of experience in admissions, enrollment services, student support, or a related field.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong written and verbal communication skills.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience working with CRM systems and virtual communication tools.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to build relationships and manage student interactions in a fully online environment.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Preferred Qualifications</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience working with adult learners, transfer students, or online student populations.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with Slate CRM or similar systems.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in higher education admissions or enrollment management.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfort working in a fast-paced, metrics-driven environment.</span></span></span></span></li>\r\n</ul>\r\n",
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