Assistant General Manager - Hospitality

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    "raw": "Rapid City, SD - Rapid City, SD 57701; 11 Rapid City, Rapid City, SD, 57701, USA",
    "city": "Rapid City",
    "region": "SD",
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{
  "detail": {
    "city": "Rapid City",
    "jobId": 307119,
    "level": "",
    "endDate": "",
    "legalId": 4313,
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    "jobShift": "",
    "jobTitle": "Assistant General Manager - Hospitality",
    "location": "Rapid City, SD - Rapid City, SD 57701",
    "startDate": "",
    "clientCode": "0BY50",
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    "description": "<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\">POSITION SUMMARY</span></span></b></span></span></span></p>\n\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">The Assistant General Manager supports the overall operations of the hotel by assisting the General Manager in delivering exceptional guest experience, driving financial performance, and ensuring efficient day-to-day operations across all departments. This role provides leadership and guidance to department leaders, promotes a culture of service excellence, and ensures brand standards and LHG policies are consistently upheld. </span></span></span></span></p>\n\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\">ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</span></span></b></span></span></span></p>\n\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Employee Supervision &amp; Development</span></i></b></span></span></span></p>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;margin-left:24px;\">\n<ul>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Assist in hiring, onboarding, training, and evaluating team members.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Educate, train, and motivate hotel team members while ensuring they have the tools, resources, and information needed to perform effectively.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Promote teamwork, quality, and service through daily communication and coordination with team members and departmental leadership.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure continuing education and training requirements for self- and team members are completed and properly recorded.</span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Lead by example in all interactions with team members, guests, clients, vendors, and the public.</span></span></span></li>\n</ul>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Operations Management &amp; Property Oversight</span></i></b></span></span></span></p>\n</div>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with the General Manager to ensure the property is properly maintained and that necessary repairs and improvements are completed in a timely and appropriate manner to avoid negative guest impact.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Must be trained and able to perform assignments across all hotel departments.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Provide regular direction and manage hotel operations across key functional areas, including front office, food and beverage, housekeeping, and maintenance.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Oversee front office, revenue, and reservation functions to ensure superior guest service, security of financial transactions, and achievement of operational goals.</span></span></span></span></li>\n</ul>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Guest Experience &amp; Service Excellence</span></i></b></span></span></span></p>\n</div>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Greet guests in a warm, friendly manner and promptly resolve maintenance concerns to ensure guest satisfaction.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Establish and implement service recovery guidelines to maintain the highest Guest Satisfaction Standards (GSS).</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Respond to all guest requests, complaints, situations, and accidents in an attentive, courteous, and efficient manner.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\">Work with the General Manager and Director of Hotel Operations to handle and resolve guest/client complaints and inquiries in a timely manner, ensuring a “win-win” outcome.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Interact with guests regularly and remain visible during peak check-in and checkout times.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure all operational areas deliver a consistent, high-quality guest experience.</span></span></span></span></li>\n</ul>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Financial Management &amp; Revenue Performance</span></i></b></span></span></span></p>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;margin-left:24px;\">\n<ul>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Assist in the development, implementation, and monitoring of financial and operational plans that support company objectives.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage pantry/market inventory, including ordering, pricing, and ongoing profitability monitoring.</span></span></span></span></li>\n</ul>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Compliance, Risk, &amp; Safety</span></i></b></span></span></span></p>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;margin-left:24px;\">\n<ul>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure compliance with brand standards across all departments and operational areas.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain proper handling and security of financials, credit card transactions, and guest information.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure guest privacy and security by correctly following brand and company procedures.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Attend required workshops and certification trainings to ensure compliance with local, state, and brand requirements.</span></span></span></span></li>\n</ul>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><i><span style=\"font-family:Calibri, sans-serif;\">Other Duties</span></i></b></span></span></span></p>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 2pt 0in;margin-left:24px;\">\n<ul>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Communicate effectively across all departments regarding service score goals and performance.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Support the General Manager in strategic planning and operational execution.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Act as General Manager in their absence.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">May be required to work nights, weekends, and holidays as business needs dictate.</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties as assigned.</span></span></span></span></li>\n</ul>\n</div>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">SUPERVISORY RESPONSIBILITIES<a></a></span></span></span></b></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Directly supervise assigned hotel employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, developing, and training employees with assistance from human resources; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">JOB REQUIREMENTS</span></span></span></b></span></span></span></span></p>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 3pt 0in;margin-left:24px;\">\n<ul>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrates accountability by taking ownership of actions, decisions, and outcomes</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Completes work accurately, thoroughly, and with strong attention to detail</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains an organized and systematic approach to tasks and responsibilities</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Exhibits dependability, reliability, and integrity in all aspects of the role</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Follows through on commitments and accepts responsibility for performance</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Identifies and addresses potential safety concerns to support a safe work environment</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Communicates clearly and professionally, both verbally and with team members</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Exercises sound judgment and decision-making to resolve issues and achieve goals</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Applies critical thinking and problem-solving skills in day-to-day responsibilities</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Effectively manages workload and maintains performance in high-pressure or stressful situations</span></span></span></span></li>\n\t<li style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains regular and consistent attendance</span></span></span></span></li>\n</ul>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 3pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"> </p>\n\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">EDUCATION and/or EXPERIENCE</span></span></span></b></span></span></span></p>\n\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">High School Graduate or General Education Degree (GED) and/ 1-2 years of Supervisory/Managerial experience preferred; 2 years of previous hotel experience preferred.</span></span></span></span></p>\n</div>\n\n<div style=\"border-bottom:none 1pt;padding:0in 0in 3pt 0in;\">\n<p style=\"border:none;text-align:justify;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">COMPANY VALUES</span></span></span></b></span></span></span></p>\n</div>\n\n<ul>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Do the Right Thing.</span></span></b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">  Act Ethically.  We are responsible for our words, our actions and our results.</span></span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Build Relationships for Life.</span></span></b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">  At Work. At Home. In the Community.</span></span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Solve It.</span></span></b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">  Deliver results through innovation, creative thinking, and problem solving.</span></span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Have Fun.</span></span></b><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">  Perform at Your Best. Celebrate Success. </span></span></span></span></span></li>\n</ul>",
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