Patient Services Agent

{
  "content_hash": "e6ddab947eaf52f05450b8e2cc355183ccc243dc1b538de0b4e79e542b36d2c0",
  "source_hash": "515ee508a6302978fbc0fcb2a0114a303f48c2401f38e131d6dfea7abe503a89",
  "last_changed_at": "2026-06-06T10:23:16.870Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dublin, Dublin, ----, Ireland",
    "city": "Dublin",
    "region": "Dublin",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:34:49.528Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dublin, Dublin, ----, Ireland",
      "city": "Dublin",
      "region": "Dublin",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "612",
    "isRemote": null,
    "location": {
      "city": "Dublin",
      "state": "Dublin"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18512",
    "locationType": "0",
    "jobOpeningName": "Patient Services Agent ",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Part-Time (Permanent)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dublin",
      "state": "Dublin",
      "postalCode": "----",
      "addressCountry": "Ireland"
    },
    "datePosted": "2026-06-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Who are we?</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Spectrum Health are one of Ireland’s largest Primary Care and Allied Healthcare providers, </span><span>operating</span><span> both a nationwide network of clinics and an online Virtual Service.</span></span><span> </span></p>\n<p><span><br></span><span><span>We provide </span><span>Doctor,</span><span> Nursing, Physiotherapy, Podiatry, Dietetics, and Ergonomic services to our patients, on a private, corporate or insurance cover basis.</span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Who are we looking for?</span></span></span><span> <br></span><span> </span></p>\n<p><span><span>The Patient Support Agent is a</span><span>n important</span><span> key role in Spectrum Health.</span></span><span> <br></span><span><span>Their core responsibility is to empower and </span><span>assist</span><span> our patients in accessing the vital services they </span><span>require</span><span>.</span></span><span> <br></span><span><span>Detailed below are the expectations of the role. This is not an exhaustive list and is subject to change as demands on the company change. Performance Management Appraisals will reflect performance on the below.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Hours and location:</span></span></span><span> <br></span><span> </span></p>\n<p><span><span>Location: </span><span>Head o</span><span>ffice in Sandyford</span></span><span><span> and</span><span>/or Clinic/s in network (including Drumcondra/Temple Bar/Rathmines)</span></span><span> <br></span><span><span>Flexibility is </span><span>required</span><span>:</span><span> Monday - Sunday. <span style=\"font-weight: bold\">Availability to work every weekend is required.</span></span></span><span><br></span><span><span>Hours: </span><span>M</span><span>inimum </span></span><span><span>20 hours per week</span></span><span> </span></p>\n<p>Shift is as follows: 8:00am-22:00pm</p>\n<p>Start date: As soon as possible</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>What qualifications &amp; experience do I need?</span></span></span><span> </span></p>\n<p><br></p>\n<ul>\n<li><span><span>Previous experience in a customer service role preferred.</span></span><br></li>\n<li><span><span>Strong communication</span><span> and interpersonal skills, with the ability to interact effectively with </span><span>   </span><span>patients, clinicians and third parties.</span></span><br></li>\n<li><span><span>Excellent organisational and multitasking abilities, with attention to detail and accuracy.</span></span></li>\n<li><span><span>Proficiency</span><span> in using computerised systems for scheduling, billing, and electronic medical records.</span></span><br></li>\n<li><span><span>Ability to work independently as well as part of a team in a fast-paced environment</span></span><span> </span></li>\n</ul>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What are my responsibilities?</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Office</span></span></span><span> </span></p>\n<ul>\n<li><span><br></span><span><span> Handle complex queries received via email or phone.</span></span></li>\n<li><span><span>Fulfilment of customer bookings, payments,<span> </span></span><span>rescheduling</span><span><span> </span>and cancellations for both<span> </span></span><span>Doctor</span><span><span> </span>and Allied Health consultations.</span></span><br></li>\n<li><span><span>Working in our<span> </span></span><span>Sandyford Office</span><span><span> </span>supporting our clinicians, greeting patients and visitors in a friendly and professional<span> </span></span><span>manner,<span> </span></span><span>providing</span><span><span> </span>assistance</span><span><span> </span>with inquiries, appointment<span> </span></span><span>scheduling</span><span><span> </span>and the general registration process.</span><span> </span></span><span> </span></li>\n<li><span style=\"font-size: 12pt\">Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.</span></li>\n<li><span><span>Verify patient insurance coverage, obtain pre-authorisations as needed, and<br></span><span>assist</span><span><span> </span>patients with understanding their insurance benefits and coverage options.</span></span><br></li>\n<li><span><span>Assist</span><span><span> </span>patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial<span> </span></span><span>arrangements</span><span><span> </span>as necessary.</span></span><br></li>\n<li><span><span>Follow instructions from case managers and communicate with patients via phone, email, or in person (in clinic) to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information using the case management system to<span> </span></span></span><span><span>record results. Some case management services may also be<span> </span></span><span>required</span><span>.</span></span><br></li>\n<li><span><span>Provide general administrative support as and when<span> </span></span><span>required</span><span><span> </span>to our clinicians keeping our patient management system<span> </span></span><span>updated at all times</span><span>.</span></span><br></li>\n<li><span><span>C</span><span>oordinate referrals to clinicians and communicate referral details to patients.</span></span><br></li>\n<li><span><span>Participate</span><span><span> </span>in quality improvement initiatives and contribute ideas for enhancing patient services, workflow efficiency, and overall patient satisfaction ensuring strict compliance with the Spectrum Health ISO9001 Quality Management System.</span></span><br></li>\n<li><span><span>Support the Service Delivery team to ensure that we have cover in place and any changes in schedules for Allied Health practitioners, Doctors and Drivers are fulfilled, including commun</span><span>icating with all relevant persons affected by any changes</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What are my responsibilities?</span></span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Clinic</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>All of</span><span><span> </span>the standard office responsibilities are also carried out onsite in Clinic with the addition of the following onsite<span> </span></span><span>responsibilities</span></span><span> </span></p>\n<p><br></p>\n<ul>\n<li><span><span>Meet and greet, a</span><span>nswer door, notify clinicians of patient arrivals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Keep patients informed of waiting times/delays</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Patient<span> </span></span><span>assistance</span><span><span> </span>(</span><span>eg</span><span><span> </span></span><span>deploy ramp with clin</span><span>ician<span> </span></span><span>assistance</span><span>)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage walk-in</span><span>s</span><span>, DNAs, late arrivals, reschedules as they arise</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate<span> </span></span><span>rebookings</span><span>, payments, cross referrals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage deliveries (includes unpack and disposal of waste)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Management of post</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>General tidiness and waste management (including parking areas/</span><span>common areas</span><span>)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Escalation of onsite issues (</span><span>eg</span><span><span> </span></span><span>complaints/</span><span>breakages/health &amp; safety concerns)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complete sharps training (</span><span>will</span><span><span> </span>be provided)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain a professional appearance and conduct </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>",
    "compensation": "€14,716 (€14.15 per hour)",
    "departmentId": "18512",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Patient Services Agent ",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://spectrumhealth.bamboohr.com/careers/612",
    "employmentStatusLabel": "Part-Time (Permanent)"
  }
}