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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Position Summary</strong></p><p style=\"margin-left:0in;\">The Operations Manager is responsible for the <strong>day-to-day execution, performance, and financial health</strong> of assigned parking and transportation locations. This role serves as the <strong>primary operational owner</strong>, ensuring teams &amp; all services at the facility are properly staffed, trained, compliant, financially accountable, and delivering service that meets or exceeds client expectations.</p><p style=\"margin-left:0in;\">Success in this role requires strong leadership &amp; proactive management capabilities, disciplined service execution within a structured environment, comfort with data, budgets, P&amp;Ls, and KPIs, capable of implementing maintaining &amp; adhering to service standards, and the ability to lead from the front when necessary (yes, sometimes that means jumping in when the bench is empty).</p><p style=\"margin-left:0in;\"><strong>Key Seat Functions &amp; Responsibilities</strong></p><p style=\"margin-left:0in;\"><strong>1. Leading, Managing &amp; Accountability (LMA)</strong></p><p style=\"margin-left:0in;\">The Operations Manager is accountable for <strong>leading, managing, and holding all assigned team members accountable</strong> to company standards and seat expectations.</p><p style=\"margin-left:0in;\">Key responsibilities include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Leading location teams through clear expectations, consistent follow-up, and performance accountability</li><li style=\"margin-left:0in;\">Creating, managing, and adjusting schedules to meet operational demand and staffing models</li><li style=\"margin-left:0in;\">Managing overall location performance as defined by COO expectations and vehicle/seat numbers</li><li style=\"margin-left:0in;\">Interviewing, onboarding, evaluating, and developing team members</li><li style=\"margin-left:0in;\">Providing continuous training and reinforcement of service, safety, and operational standards</li><li style=\"margin-left:0in;\">Filling in operationally when no on-call personnel are available to cover absences</li><li style=\"margin-left:0in;\">Building leadership depth at the location level to allow delegation, elevation, and scalability</li></ul><p style=\"margin-left:0in;\">Effective LMA execution enables the Operations Manager and location leadership to focus more time on client relationships and service excellence rather than constant firefighting.</p><p style=\"margin-left:0in;\"><strong>2. Client &amp; Customer Service Management</strong></p><p style=\"margin-left:0in;\">The Operations Manager owns the <strong>client relationship and customer service performance</strong> at each assigned location.</p><p style=\"margin-left:0in;\">Responsibilities include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Managing day-to-day client relationships and acting as the primary operational point of contact</li><li style=\"margin-left:0in;\">Ensuring consistent, high-quality customer service delivery across all shifts</li><li style=\"margin-left:0in;\">Driving customer engagement initiatives, including survey participation and feedback programs</li><li style=\"margin-left:0in;\">Monitoring service trends and implementing corrective actions when service levels fall below expectations</li><li style=\"margin-left:0in;\">Supporting client retention through proactive communication and issue resolution</li></ul><p style=\"margin-left:0in;\"><strong>3. EOS / COO Implementation &amp; Management</strong></p><p style=\"margin-left:0in;\">The Operations Manager is responsible for <strong>executing the company&rsquo;s Operating System (EOS)</strong> and all COO-defined expectations at the location level.</p><p style=\"margin-left:0in;\">Responsibilities include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ensuring all assigned COO action items are completed accurately and on time</li><li style=\"margin-left:0in;\">Leading and participating in weekly operational huddles</li><li style=\"margin-left:0in;\">Managing locations in alignment with documented EOS standards and processes</li><li style=\"margin-left:0in;\">Conducting ongoing client meetings to review performance, expectations, and improvements</li><li style=\"margin-left:0in;\">Ensuring consistent execution of client-specific operating plans</li></ul><p style=\"margin-left:0in;\"><strong>4. Risk Management &amp; Compliance</strong></p><p style=\"margin-left:0in;\">The Operations Manager ensures operational integrity through <strong>accurate reporting, compliance, and risk oversight</strong>.</p><p style=\"margin-left:0in;\">Responsibilities include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ensuring all operational data from every shift is captured accurately in company systems</li><li style=\"margin-left:0in;\">Maintaining timely and accurate KPI reporting to track trends and resource utilization</li><li style=\"margin-left:0in;\">Providing required reports to clients in accordance with their COO or contractual requirements</li><li style=\"margin-left:0in;\">Identifying operational risks and implementing corrective or preventative actions</li><li style=\"margin-left:0in;\">Supporting compliance with company, client, and regulatory standards</li></ul><p style=\"margin-left:0in;\"><strong>5. Financial Management</strong></p><p style=\"margin-left:0in;\">The Operations Manager is responsible for <strong>financial performance across all assigned locations</strong>, as defined by approved seat numbers and budgets.</p><p style=\"margin-left:0in;\">Responsibilities include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Managing revenue performance and revenue protection</li><li style=\"margin-left:0in;\">Controlling expenses and ensuring alignment with approved budgets</li><li style=\"margin-left:0in;\">Developing and forecasting operating budgets for assigned facilities</li><li style=\"margin-left:0in;\">Ensuring contractual revenue and expense performance is achieved</li><li style=\"margin-left:0in;\">Overseeing purchasing of supplies, services, and equipment required for operations</li><li style=\"margin-left:0in;\">Managing and developing team members with financial responsibilities within their scope</li></ul><p style=\"margin-left:0in;\"><strong>Required Skills &amp; Competencies</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Proven leadership experience in parking, transportation, hospitality, or multi-site service operations</li><li style=\"margin-left:0in;\">Proven experience implementing service standards &amp; corporate brand ID at remote client locations</li><li style=\"margin-left:0in;\">Strong understanding of staffing models, demand analysis, scheduling, and labor management</li><li style=\"margin-left:0in;\">Ability to effectively delegate service task to team members in order to drive minimum contract SLAs</li><li style=\"margin-left:0in;\">Comfort with KPIs, financial reports, budgeting, forecasting, and performance dashboards</li><li style=\"margin-left:0in;\">Ability to balance client expectations with operational realities while increasing client engagement and satisfaction scores</li><li style=\"margin-left:0in;\">Strong communication, proactive follow-up, perseverance, and accountability skills</li><li style=\"margin-left:0in;\">Willingness to be hands-on when operational conditions require it</li></ul><p style=\"margin-left:0in;\"><strong>Physical &amp; Operational Requirements</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ability to work flexible hours, including early mornings, evenings, weekends, and holidays</li><li style=\"margin-left:0in;\">Ability to be on-site and active within operational environments</li><li style=\"margin-left:0in;\">Ability to manage service remotely through data platform</li><li style=\"margin-left:0in;\">Ability to respond to operational emergencies as required</li></ul><p style=\"margin-left:0in;\"><strong>What Success Looks Like</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Locations are fully staffed, trained, service demand met and operating within budget</li><li style=\"margin-left:0in;\">Clients are engaged, informed, and confident in service delivery</li><li style=\"margin-left:0in;\">KPIs are accurate, timely, and improving</li><li style=\"margin-left:0in;\">Service reports are accurate, timely, and improving&nbsp;</li><li style=\"margin-left:0in;\">Teams understand expectations and are held accountable to seat numbers and service delivery</li><li style=\"margin-left:0in;\">Operations run smoothly without constant escalation or heroics from management team&nbsp;</li><li style=\"margin-left:0in;\">Management fully utilizing service model to oversee and manage service delivery&nbsp;</li></ul><p style=\"margin-left:0in;\"><strong>Required Skills, Experience &amp; Traits</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Minimum 5 years in management &amp; progressive leadership capacity&nbsp;</li><li style=\"margin-left:0in;\">Minimum 3 years experience in Remote Client Management Services&nbsp;</li><li style=\"margin-left:0in;\">Minimum 1 year experience developing implementing &amp; utilizing service P&amp;L, Budget Management, Demand Analysis, Service KPI</li><li style=\"margin-left:0in;\">Minimum 3 Years Experience Implementing Corporate Service Brand and Service Model to remote client locations</li><li style=\"margin-left:0in;\">Bachelors Degree in Business Administration, Finance, Accounting, and Management (Preferred)&nbsp;</li></ul></div></div>\n",
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