Applications Support Engineer | Retail Applications

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    "ExternalDescriptionStr": "<p><strong>Applications Support Engineer | Retail Applications</strong><br><strong>Location: </strong>AWG Support Center - 5000 Kansas Ave<br><strong>Department:</strong> IT</p><p><br>AWG is seeking an Experienced Applications Support Engineer in Information Technology (IT) to provide independent technical leadership and serve as the functional lead for the Retail domain.<br>The primary focus of this role is the ongoing support, technical maintenance, and stability of existing retail applications.<br>This is a critical, customer-facing role serving as an advisor, subject-matter expert, and dedicated support partner for our customers. As an experienced Engineer specializing in solution support<br>and technical troubleshooting, you will be responsible for guiding customers through the post- implementation phase, system optimization, and ensuring the long-term stability of their retail<br>solutions. You are a passionate technologist who excels at diagnosing complex issues, diving into existing codebases, and applying technical skills to solve critical customer challenges.</p><p><strong>RESPONSIBILITIES</strong><br>● Troubleshoot and resolve complex production incidents and application issues<br>independently to ensure maximum system stability and performance.<br>● Serve as the functional lead and primary technical contact for high-priority support issues<br>within the Retail domain.<br>● Deliver high-quality technical fixes and maintenance enhancements, on time and on<br>budget.<br>● Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.<br>● Build reusable support documentation, knowledge base articles, and materials that enable<br>the AWG community to self-serve.<br>● Collaborate with customers to understand recurring pain points and desired outcomes to<br>improve the existing user experience and optimize existing code.<br>● Follow defined protocols to manage vendor relationships and the technology lifecycle for<br>existing Retail systems.<br>● Participate in a continuous improvement culture, identifying opportunities to proactively<br>optimize existing code and processes and providing/receiving constructive feedback.</p><p>● Review peer changes for quality, focusing specifically on safe deployment and verification<br>plans to prevent regressions.</p><p><strong>REQUIREMENTS</strong><br>● Bachelor’s Degree in Software Engineering, Computer Science, Computer Information<br>Systems, or related degree.<br>● 5+ years of software support experience, specifically focused on troubleshooting and<br>maintaining production environments.<br>● 5+ years of SQL experience (relational databases) with a focus on analyzing and<br>optimizing complex queries to resolve performance bottlenecks.<br>● 3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to<br>navigate, debug, and patch existing codebases.<br>● 2+ years with JavaScript, HTML5, and CSS to support and maintain front-end retail<br>interfaces.<br>● 1+ years of scripting experience (Bash) for automating routine support tasks and log<br>analysis.<br>● Possesses strong analytical and problem-solving skills, particularly in high-pressure<br>&amp;quot;system down&amp;quot; scenarios.<br>● Ability to work independently as a self-starter who is resourceful in finding solutions<br>within existing system constraints.<br>● Considers industry and market trends to ensure long-term system viability and balances<br>strategic upgrades with daily support activities.<br>● Demonstrated ability to quickly learn and support new or legacy technologies.<br>● Strong interpersonal and communication skills, with the ability to translate technical<br>issues into clear updates for various levels of audiences.<br>● Skilled at establishing good working relationships across teams to facilitate rapid issue<br>resolution.<br>● Welcomes the ideas and input of others to solve complex technical hurdles.<br>● Ability to work as a committed member of a cross-functional team, sharing insights to<br>deliver exceptional product experience.<br>● Works to clarify ambiguous technical issues and remains productive during high-priority<br>incidents.<br>● Takes responsibility for the stability of own work and monitors the performance of<br>supported systems.<br>● Experience executing operational vision and goals in alignment with department<br>leadership.<br>● Solid experience with the full SDLC, with an emphasis on production stability, testing, and<br>deployment/maintenance phases within waterfall and/or agile methodologies.<br>● Excels in working remotely and collaborating with remote team members to solve<br>problems.</p><p><strong>NICE TO HAVE / PREFERRED QUALIFICATIONS</strong><br>● Retail, wholesale, or Consumer Product Goods industry experience.<br>● Support and maintenance experience with Java batch (Jberet framework) to maintain and<br>optimize background processes.<br>● Experience troubleshooting file-transfer software such as Cleo Harmony.<br>● Support and maintenance experience with IBM App Connect Enterprise (ACE).<br>● Proven experience debugging web services and API integrations.<br>● Knowledge of Azure/AWS/ cloud or managed services, specifically for navigating cloud-<br>hosted environments.<br>● ETL development and maintenance experience to ensure data integrity.<br>● Experience supporting and troubleshooting Salesforce environments.<br>● Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments<br>and version control.</p><p><strong>Associated Wholesale Grocers, Inc. (AWG)</strong>&nbsp;<span style=\"color: rgb(34, 34, 34);\"><span style=\"font-size: 12pt; line-height: 106%;\">is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit&nbsp;</span></span><a href=\"http://www.awginc.com/\"><span style=\"color: blue;\"><span lang=\"EN-US\" style=\"font-size: 12pt; line-height: 106%;\">AWGinc.com</span></span></a><span style=\"color: rgb(34, 34, 34);\"><span style=\"font-size: 12pt; line-height: 106%;\">.</span></span></p><p style=\"background-color: white; line-height: 142%; margin: 12pt 0in;\"><span style=\"color: rgb(50, 50, 50);\"><span style=\"font-size: 12pt; line-height: 142%;\">&nbsp;</span></span><span style=\"color: black;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 142%;\"><u>Benefits:</u></span></span></p><ul style=\"padding-left: 48px;\"><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Medical, Dental, &amp; Vision Insurance</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Health Savings Account</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Dependent Care Flexible Spending Account</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Paid Vacation, Holiday, and Sick Time</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">401(k) with 4% match along with 3 other contributions</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Tuition Reimbursement</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Basic &amp; Supplemental Life and AD&amp;D</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Employee Assistance Program</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Short-Term and Long-Term Disability&nbsp;</span></p></li><li><p style=\"line-height: 107%;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Wellness Program</span></p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt; margin-right: 0in; margin-top: 0in;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Yearly Holiday Bonus</span></p></li></ul>",
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